Customer Success Manager, Enterprise and Mid-Market
WriteWise
Manager, People Operations, HR
FiscalNote
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Support configuration and maintenance of HR systems and associated workflows
- Lead employee lifecycle processes including onboarding, offboarding, and transfers
- Manage and develop a team of People Operations Coordinators, providing coaching, performance management, and professional development opportunities
- Coordinate performance management cycles, learning and development programs, and employee engagement initiatives
- Ensure process compliance with security and regulatory requirements
- Stay current on HR operational best practices to recommend process improvements
- Partner with stakeholders to enhance employee experience and streamline HR processes
- Support HR system adoption through training coordination and documentation maintenance
- Assist with vendor relationship management and system optimization projects
- Generate regular reporting and support data analysis for people metrics
- Collaborate with cross-functional teams on people-related projects and initiatives
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent education and/or experience
- 5+ years of progressive HR experience with at least 2 years in an operations role.
- Proven experience leading and developing teams, with direct management experience preferred
- Experience with HRIS systems (BambooHR, SuccessFactors, Rippling or similar)
- Strong understanding of employee lifecycle processes, performance management, and HR operational best practices
- Experience supporting HR programs and process improvements in a multi-stakeholder environment
- Basic knowledge of employment law, employee records management, and compliance requirements
- Demonstrated experience improving operational processes and supporting change management initiatives
- Highly motivated and collaborative team player with strong attention to detail and customer service orientation
- Strong relationship-building skills with a flexible, solutions-oriented approach and passion for continuous improvement
- High integrity with ability to maintain confidentiality and exercise sound judgment
