FiscalNote

Customer Success Manager

• Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
• Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)
• Deliver on-site (as applicable) and webinar training for our full product suite across all clients
• Leverage account health metrics to proactively focus on customers to reduce risk and drive product adoption and usage
• Analyze clients’ current usage of products and suggest 'best practices' that increase customer efficiency and effectiveness
• Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
• Understand the challenges and pain points of a client and be able to translate how our tools can help solve those

Client Success Manager

Account Manager

• Manage high value, strategic client relationships focused on growing existing business and ensuring high retention rates
• Achieve new business growth targets through up-sell/cross-sell opportunities with existing clients
• Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
• Lead and manage the renewal process
• Meet with existing accounts and conduct needs and business impact analysis of current product portfolio
• Manage and lead pricing negotiations for renewals and up-sells
• Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
• Facilitate the transition of a client’s existing workflow into the PolicyNote platform
• Provide accurate weekly forecast reports
• Actively collaborate with Product and Marketing teams
• Intelligently engage in conversation regarding the legislative and regulatory processes
• Travel to on-site client locations on occasion (-25%)
• Actively and regularly attend industry events

Senior Account Manager, Enterprise

Full-stack Engineer

• Connect the people of the world to their governments
• Build a new user-facing features in React
• Optimize MongoDB queries
• Debugging deployment pipelines
• Work with Generative AI and LLM technologies
• Collaborate with product team

Software Engineer I / Software Engineer II

Sales Development Rep

• Identify the value add of FrontierView products to prospective organizations
• Engage potential clients through both cold and warm outreach
• Support prospective client solution trial periods with the ultimate goal of converting into a paid client
• Leverage internal marketing materials to engage target executives/organizations
• Strategically plan account penetration
• Leverage Sales Enablement tools to manage engagements with target prospects

Sales Development Representative

Platform Engineer

• Design, provision, and operate cloud infrastructure and shared infrastructure modules with Terraform and Terragrunt
• Partner with teams to improve, modernize, and standardize cloud infrastructure
• Build, maintain, and modernize organization-wide CI/CD and deployment workflows
• Improve platform reliability and visibility through foundational observability
• Troubleshoot infrastructure, CI/CD, and deployment issues
• Participate in on-call rotations and incident response as needed
• Work in a highly-collaborative, fast-paced environment.