Senior Manager, Solutions Engineering – Federal
Cloudflare
DNS
Job Level
Senior
Tech Stack
DNSTCP/IP
About the role
- Coordinate, evaluate, and manage services opportunities involving internal implementation/migration teams and external partner organizations.
- Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services.
- Create a vision and articulate the value of professional services to customer stakeholders, including preparing and delivering presentations at senior management levels.
- Resolve conflict between the proposal team and other organizational units, engaging management as necessary.
- Act as the primary point of contact for Account Executives and Account Teams when a professional services opportunity is identified.
- Evaluate and determine the most suitable service approach based on the scope and requirements of each opportunity.
- Coordinate and schedule calls with Account Teams to gather details and understand scope.
- Engage relevant teams to create proposals, project plans, and timelines; oversee contractual agreement process including SOW and product subscription agreements.
- Monitor and manage progress of services engagements, ensuring timely delivery and adherence to project plans.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.
Requirements
- Bachelor's degree in Business, Information Technology, or a related field.
- Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
- Strong understanding of the professional services landscape, including both internal and partner-provided services.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to manage complex projects and multi-stakeholder engagements.
- Strong analytical and problem-solving skills.
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
- Experience with Jira and Salesforce (or similar CRM tool) is a plus.
- Fluency in English (written and oral) is a must. Fluency in one or more additional Asian languages is a plus.
