Information Technology Manager
Silicon Valley Youth Climate Action
DNS
Senior Manager, Solutions Engineering – Federal
Cloudflare
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Washington
Visit company websiteJob Level
Senior
Tech Stack
DNS
About the role
- Workload Management.
- Conduct 1:1’s with team members.
- Act as a point of escalation for team issues, escalate issues that can’t be solved in the team.
- Recruit, interview, and on-boarding new team members.
- Develop team members in skills, knowledge and career within Cloudflare, including developing managers or future leaders.
- Manage performance and set the bar high.
- Report on individual SE strengths and weaknesses.
- Work closely with Public Sector prospects and customers by shadowing and improving your team’s technical expertise.
- Work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.
- Advise your team on how to create scalable solutions for customer’s needs.
- Escalate and identify issues quickly and efficiently and work with other managers and the regional lead to ensure proper regional coordination.
- Player/coach role with individual contributor responsibilities.
Requirements
- Demonstrable experience in coaching, leadership skills or team management of mid sized Solutions Engineering organizations.
- Experience providing public sector contract management, contract negotiation, compliance, project management, or related support for commercial products, SaaS, PaaS, and/or government contract schedules or frameworks.
- Experience working with government agencies or customers in the United States.
- Demonstrable experience in navigating technical sales for large enterprise accounts.
- Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios.
- Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.
