Customer Success Manager
Halcyon
Cloud
Territory Account Executive
Cloudflare
full-time
Posted on:
Origin: • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudDNS
About the role
- Develop and execute a comprehensive account/territory plan to achieve quarterly sales and annual revenue targets in a defined territory and/or account list.
- Drive new business acquisition (new customer logos), customer expansion (upsell and cross sell Cloudflare solutions), and renewal within your territory.
- Build a robust sales pipeline through continual engagement and nurturing of key prospect accounts.
- Understand customer use-cases and how they pair with Cloudflare’s portfolio solutions in order to identify new sales opportunities.
- Craft and communicate compelling value propositions for Cloudflare services and drive awareness through outbound campaigns on product and feature roadmap updates.
- Effectively scale the territory with partners.
- Accurately forecast commercial outcomes by running a consistent sales process, including driving next step expectations and contract negotiations.
- Build long-term strategic relationships with key accounts to ensure customer adoption, retention and expansion; regularly evaluate usage trends and articulate value during business reviews.
- Network across different business units with each account and multi-thread to identify and engage new divisional buyers.
- Position Cloudflare's platform in target customers, including Cloudflare One and the Connectivity Cloud.
- Operate internally as a liaison with cross-functional teams to share key customer feedback and insights.
Requirements
- Direct B2B sales experience, adept at new business acquisition and account management.
- Direct experience handling Hong Kong markets.
- Experience selling a technical, cloud-based product or service.
- Working knowledge of the cloud infrastructure and security space.
- Solid understanding of computer networking and Internet functioning.
- Keenness for learning technical concepts/terms; technical background in engineering, computer science, or MIS is advantageous.
- Strong interpersonal communication skills (both verbal and written) and organizational skills.
- Self-motivated with an entrepreneurial spirit.
- Comfortable working in a fast-paced dynamic environment.
- Willingness to travel frequently to visit customers and prospects.
- Bachelor's degree or equivalent professional experience.
- Must be based in Singapore (relocation provided).
