Cloudflare

Professional Services Consultant, Application Services

Cloudflare

full-time

Posted on:

Origin:  • 🇲🇽 Mexico

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Job Level

SeniorLead

Tech Stack

DNSFirewallsJavaScriptPythonTCP/IPTerraform

About the role

  • Technical execution of solutions and guidance to customers post-sales for Application Security and Performance.
  • Plan and deliver timely, organized services ensuring customers realize full value from Cloudflare products and best practices.
  • Gather business and technical requirements, produce Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment and migration plans, as-builts, and other deliverables.
  • Implement changes in the Cloudflare environment following customer change management; guide customer CPE and integration configuration.
  • Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams on escalations.
  • Contribute to knowledge sharing, documentation, technical Q&A, and build operational assets like templates, automation scripts, procedures, and workflows.

Requirements

  • 8+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
  • Knowledge of Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.
  • Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash).
  • Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
  • Experience with performance aspects such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
  • Working experience with infrastructure as code tools like Terraform.
  • Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
  • Fluency in English; Spanish or Portuguese is a strong advantage.
  • Willingness to travel (~30%); able to work Monday–Friday 09:00 a.m.–06:00 p.m. with occasional weekend support.