Senior Managed Services Consultant – CCaaS
Sprinklr
Professional Services Consultant, Application Services
Cloudflare
full-time
Posted on:
Location: 🇲🇽 Mexico
Visit company websiteJob Level
SeniorLead
Tech Stack
DNSFirewallsJavaScriptPythonTCP/IPTerraform
About the role
- Technical execution of solutions and guidance to customers post-sales for Application Security and Performance.
- Plan and deliver timely, organized services ensuring customers realize full value from Cloudflare products and best practices.
- Gather business and technical requirements, produce Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment and migration plans, as-builts, and other deliverables.
- Implement changes in the Cloudflare environment following customer change management; guide customer CPE and integration configuration.
- Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams on escalations.
- Contribute to knowledge sharing, documentation, technical Q&A, and build operational assets like templates, automation scripts, procedures, and workflows.
Requirements
- 8+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
- Knowledge of Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.
- Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash).
- Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
- Experience with performance aspects such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
- Working experience with infrastructure as code tools like Terraform.
- Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
- Fluency in English; Spanish or Portuguese is a strong advantage.
- Willingness to travel (~30%); able to work Monday–Friday 09:00 a.m.–06:00 p.m. with occasional weekend support.
