Senior Integration Consultant
Fountain
Oracle
ERP Consultant
Atos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Junior
Tech Stack
ITSMJavaScriptServiceNowSOAP
About the role
- Work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution.
- Provide creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people).
- Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
- Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”.
- Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes.
- Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries.
- Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
Requirements
- Bachelor’s degree in Computer Science or related field
- Hands-on design, development, and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years)
- Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
- Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
- Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
- Proven leadership experience in managing small teams and projects
- Ability to produce documentation on various levels including technical and customer facing
- ServiceNow knowledge of the following products is a MUST: CSM (Customer Service Management), CMDB, ITOM (IT Operations Management), ITSM (IT Service Management), Integrated Risk Management (IRM)
- ITIL v2 or V3 Foundations, CSA, ITSM, ITOM (Discovery Implementation Specialist and CMDB), ITAM (HAM & SAM), Any other, will be a plus (HRSD, CAD, VR, ITBM,IRM etc.)
Benefits
- Availability to travel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLXMLJavaScriptAJAXServiceNowITSMIntegrationsSOAPCSSLDAP
Soft skills
leadershipproblem solvingcommunicationdocumentationcustomer engagementthought leadership
Certifications
ITIL v2ITIL v3CSAITOM Discovery Implementation SpecialistITAM