Consultant

• Work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution.
• Provide creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people).
• Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
• Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”.
• Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes.
• Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries.
• Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)

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