Supporting customers with building, deploying, operating, and optimizing complex enterprise environments
Provide best practice guidance on setting up and maintaining a solid MIM environment
Communicating strategies, tactics, remediation etc. with C-Suite executives and stakeholders
Develop and implement support strategies to reduce incidents, increase availability, or accelerate deployments
Lead critical situations including documented action plans and updates for stakeholders
Initiate and participate in triage and post-incident meetings to resolve customer problems
Conceptualize, lead and drive Architectural Design Sessions (ADS), Proof on Concepts (POC) and establish best practices on Deployment Planning Sessions (DPS)
Standard Product Work Shops - Training
In-Depth Product Reviews - White Board (Chalk Talk) Sessions
Health Checks / Assessments
Post Operational Review of Product Implementations
Product Upgrade / Migration Assessments
Systems Performance Reviews
Act as the primary onsite technical contact, providing customer visibility, technical support, and problem resolution for corporate customers
Requirements
Advanced understanding of organizational units and directory structure, common object types (user, group, contact, etc.), commonly used attributes, permissions and inheritance
Fluency with common management agent types (ADDS, SQL, MIMMA), synchronization (CS MV CS), attribute flow precedence and AADConnect
Understanding of traditional (policy driven) and scoping filter based inbound/outbound synchronization rules, criteria-based sets, workflows, specifically action workflows
Well versed in set transition and request based management policy rules and MIM self-service password reset (SSPR)
Solid understanding of search requests and how MIM processes requests and scaling