Clinton Health Access Initiative, Inc.

Supply Chain

• Develop and oversee RMS’s outbound logistics strategies, aligned with the Strategic Plan.
• Identify and implement innovative practices for transport optimization, order management, and distribution planning.
• Advise RMS leadership on strategic decisions to enhance efficiency, reduce costs, and improve service levels.
• Lead initiatives to improve distribution planning, route optimization, and delivery scheduling.
• Strengthen partnerships with 3PLs and transport providers to ensure reliability and efficiency.
• Ensure adherence to delivery schedules, service-level agreements, and safety standards.
• Support the deployment and adoption of digital logistics tools for tracking, monitoring, and reporting.
• Establish KPIs for outbound logistics (e.g., OTIF, cost per delivery, lead time reduction, and customer satisfaction).
• Monitor performance metrics and implement corrective actions for underperforming areas.
• Integrate data analytics into decision-making, enabling predictive planning and cost optimization.
• Benchmark RMS outbound logistics against international best practices and set RMS as a centre of excellence in warehouse management.
• Collaborate with MOH, hospitals, and partners to ensure seamless delivery of commodities.
• Strengthen collaboration with customs, airlines, and freight forwarders to reduce delays.
• Represent RMS in national, regional, and global supply chain forums, promoting Rwanda’s best practices.
• Serve as a key liaison with technical partners supporting distribution, transport, and last-mile initiatives.

Senior Technical Advisor, Supply Chain, Outbound Logistics

People Operations

• Provide strategic advice on HR policies, procedures, and compliance with national labor laws and international best practices.
• Contribute to workforce planning, succession planning, and talent acquisition strategies.
• Strengthen performance management systems, including KPIs, evaluations, and recognition mechanisms.
• Design and oversee implementation of a comprehensive capacity building framework, including training plans, mentorship programs, and leadership development.
• Identify skills gaps and recommend targeted interventions for staff across RMS and regional branches.
• Design and deliver training and development programs to address identified skill gaps and enhance employee capabilities.
• Conduct and oversee HR-related research (e.g., workforce satisfaction, skills gaps, attrition trends, training impact assessments).
• Develop evidence-based recommendations for HR policies and organizational development.
• Establish a knowledge management and learning system to document and share best practices across RMS.
• Collaborate with government agencies (MOH, MIFOTRA, etc.), academic institutions, and development partners to leverage resources for HR and training.

Senior Associate, People, Learning & Research Advisor – Delivery Unit

• Lead the development and implementation of comprehensive MEL plans aligned with the RMS Strategic Plan
• Develop Key Performance Indicators (KPIs) with clear definitions and standardized data collection tools
• Establish data collection methodologies to ensure consistency, reliability, accuracy, and sustainability of performance reporting
• Collaborate with relevant departments to integrate MEL frameworks into routine RMS operations
• Oversee the ongoing monitoring, evaluation, and reporting of the RMS Strategic Plan
• Develop and implement a results-based MEL framework aligned with RMS strategic objectives and funding requirements
• Develop and implement “catch-up plans” to address performance gaps or delays
• Provide quarterly and annual progress reports highlighting achievements, challenges, and recommendations
• Track and report progress against strategic milestones and outcome indicators
• Oversee production of RMS performance and supply chain reports to inform decision-making
• Develop dashboards and visualization tools for supply chain performance monitoring (e.g., Power BI, Tableau, DHIS2 dashboards)
• Strengthen internal data use and promote a culture of evidence-based decision-making
• Support integration of analytics across RMS systems to enhance visibility and performance tracking
• Oversee the ongoing monitoring, evaluation, and reporting of the RMS investments made by the Beginnings Fund, Gates foundation, and other development partners
• Coordinate MEL alignment with RMS partners, donors, and government agencies
• Engage actively with RMS leadership to ensure data and learning are used to guide operational and strategic decisions
• Represent RMS in technical and policy forums focused on health systems performance monitoring
• Establish institutional mechanisms for capturing, documenting, and sharing knowledge across RMS and partners
• Develop a digital knowledge repository housing reports, studies, and best practices
• Ensure systematic documentation of lessons learned from projects and strategic initiatives
• Design and implement capacity-building initiatives on MEL and data use across departments
• Mentor staff on effective record-keeping, reporting standards, and data analysis
• Facilitate learning workshops to strengthen evidence-driven planning and implementation

Senior Associate, Supply Chain M&E – Delivery Unit

Program Manager

• Provide strategic leadership and coordination across CHAI Ghana programs
• Conceptualize CHAI Ghana’s strategy for Commodity Access
• Build requisite technical expertise and mobilize resources to grow the portfolio
• Oversee workstreams spanning product introduction, market shaping, evidence generation, and supply planning
• Lead grant operations and donor reporting across portfolio investments
• Serve as liaison with the Ministry of Health and other relevant agencies
• Provide technical oversight in scaling up local manufacturing of health products

Program Manager, Commodity Access – Sexual Reproductive Maternal, Newborn and Child Health

Human Resources

• Redesign and standardize employee lifecycle processes to improve efficiency, reduce operational risk, and enhance the employee experience across 40+ countries
• Define and implement service-level agreements (SLAs) and process KPIs that enable data-driven performance monitoring and foster a culture of continuous improvement
• Lead the transition of manual, fragmented workflows into streamlined, automated, and system-integrated solutions that enhance operational agility
• Develop and maintain comprehensive SOPs and process documentation that support global HR operations and ensure compliance
• Champion operational excellence through continuous process improvement, identifying inefficiencies and implementing innovative solutions
• Provide strategic direction for the development and evolution of HR metrics and reporting that inform leadership decision-making and align with organizational priorities
• Transform raw HR data into compelling narratives that connect insights across functions, identify trends, and highlight opportunities for strategic action
• Partner with stakeholders to interpret data, uncover patterns, and shape the broader story of CHAI's workforce—from staffing trends to operational efficiency to employee experience
• Lead the strategic vision for HR knowledge management systems, ensuring they evolve as intuitive, scalable, and future-ready platforms for information sharing
• Provide strategic direction and executive oversight for CHAI's HRIS implementation, ensuring the system supports scalability, compliance, and long-term organizational needs
• Directly manage two staff (Senior Manager, HR Systems and Manager, HR Operations), providing coaching, mentorship, and professional development.

Associate Director, HR Operations – Systems Innovation

Financial Planning and Analysis

• Provide professional accounting, budgeting, compliance, payroll, treasury, and HR support within the CHAI Papua New Guinea office.
• Lead the development of the annual office budget and all donor-specific program budgets, recommending budget adjustments
• Monitor country financial performance against budget, identify variances, and provide timely analysis and recommendations for corrective actions.
• Implement all necessary internal accounting and control procedures.
• Manage the country’s treasury function (cash, bank, receivables, and payables).

Finance & HR Coordinator

Manager

• Develop market-shaping strategies
• Collaborate with team lead to negotiate access prices
• Diagnose procurement inefficiencies and develop solutions
• Perform analytical tasks
• Support negotiations with pharmaceutical and diagnostic companies
• Build strong relationships with key stakeholders
• Prepare presentations, reports, and other analyses
• Travel up to 40% internationally

Manager, Global Markets Team

• Lead the refinement and implementation of CHAI Zimbabwe’s HIV Prevention strategy aligned with global prevention shifts—emphasizing long-acting PrEP (Lenacapavir, CAB-LA), market sustainability, and integration into broader SRHR and primary health care platforms
• Provide strategic and technical leadership to MoHCC and partners to accelerate adoption, demand generation, and scale-up of new HIV prevention technologies
• Support the Ministry to strengthen coordination, planning, and transition management for prevention programs, ensuring continuity and efficiency as donor funding landscapes evolve
• Lead analytical work to inform policy and program decisions—covering resource tracking, costing, scenario analysis, and health financing strategies to enhance domestic investment and sustainability
• Generate high-quality written outputs, including policy briefs, donor reports, and technical documents that synthesize evidence and drive decision-making
• Manage and mentor a team of professionals, fostering strong performance, innovation, and learning
• Cultivate and maintain relationships with government, donors, implementing partners, and research institutions to drive aligned, evidence-based prevention strategies
• Ensure documentation, dissemination, and cross-country learning on combination HIV prevention and health financing innovations
• Support business development, donor engagement, and proposal writing aligned to CHAI’s HIV prevention and health systems agenda
• Conduct other relevant activities as required

Program Manager, HIV Prevention

Support Engineer

• Support in collecting, cleaning, and validating data for health financing, HRH, and quantification analyses
• Conduct preliminary analyses and prepare data summaries, charts, and visuals for decision-making
• Contribute to the development and maintenance of Excel-based tools, costing models, and dashboards
• Assist in drafting technical reports, presentations, and policy briefs under the Advisor’s guidance
• Coordinate day-to-day activities of the TSU to ensure timely completion of deliverables
• Support the organization of meetings, workshops, and stakeholder consultations, including agenda preparation and documentation
• Facilitate communication and coordination between the TSU, MoH departments, CHAI program teams, and development partners
• Track progress of work plans and assist in compiling periodic activity updates and reports
• Assist in compiling and organizing data for financial modelling, expenditure tracking, and resource mapping
• Contribute to the preparation of costed implementation plans and donor transition analyses
• Support the Advisor in preparing documentation for grant applications (Global Fund GC8, Gavi 6.0) and related planning exercises
• Maintain organized files, databases, and records of TSU outputs, tools, and resources
• Support internal knowledge sharing by documenting lessons learned and best practices
• Provide logistical and administrative support, including scheduling, procurement, and travel coordination

Associate, Health Systems Strengthening – Technical Support Unit

Artificial Intelligence

• Refine and execute CHAI’s internal AI strategy in alignment with organizational priorities
• Evaluate, select, and manage a portfolio of AI tools and platforms that meet internal team needs
• Monitor emerging AI technologies and assess their potential for operational and programmatic applications
• Work with the IT Team to integrate, maintain, and scale approved AI technologies
• Develop frameworks, playbooks, and best practices to institutionalize AI strategy and support continuous improvement
• Design and deliver training programs to build AI literacy across program and country teams
• Drive change management strategies to support responsible AI adoption across teams with varying levels of knowledge in AI
• Establish and track KPIs to measure AI adoption, engagement, and demonstrable improvements in productivity and impact
• Partner with CHAI’s Innovation Team and programmatic or functional teams to identify high-value AI use cases and proactively identify opportunities to embed AI into workflows
• Provide hands-on technical and advisory support to teams developing AI-enabled solutions for high-priority use cases
• Partner with IT Team and programmatic or functional teams to integrate AI into existing systems and workflows
• Manage relationships with AI vendors, consultants, and external technology partners.

Manager, Artificial Intelligence – AI

Director

• Lead CHAI’s global lead exposure program, ensuring strong execution across market shaping and country-level programs (governance, measurement)
• Lead donor engagement, proposal development, and program reporting, ensuring timely, high-quality communication and accountability to funders
• Inform and help shape the long-term vision for the program and incubate CHAI’s role in the global lead ecosystem
• Design and implement global supply- and demand-side strategies to increase access to safer inputs and reduce lead exposure at scale
• Coordinate across multiple CHAI country teams to ensure coherent strategy design and effective implementation
• Oversee analyses of market dynamics, cost-effectiveness, and supply chains; negotiate with suppliers to improve affordability and availability of safe products
• Build and maintain partnerships with governments, NGOs, multilaterals, suppliers, and other stakeholders
• Support the design and delivery of governance initiatives at country level with Ministries and agencies
• Manage multi-stakeholder projects and ensure high-quality, on-time delivery of outputs
• Represent CHAI externally with donors, technical partners, and international fora
• Mentor, manage, and support staff within a matrixed team

Director, Lead Exposure

• The Program Manager’s core responsibility will be to develop and operationalize a cross-country, catalytic, and impact-driven market access initiative aimed at enhancing access through government-led procurement and improving market predictability for insulin and/or BGM in select countries.
• Responsibilities are expected to include: Synthesize cross-country procurement and market bottlenecks across key access stakeholders (suppliers, (government) buyers, distributors, PLWD and others as relevant) and translate findings into proposed design for practical, investment-ready access solutions.
• Lead or oversee core analyses such as demand forecasting, financial modeling of subsidy needs, and cost-benefit assessments.
• Develop investment cases and policy briefs that help funders, governments, and suppliers make informed decisions on participation.
• Test components of the initiative in a subset of countries in scope for the Alliance to obtain country-level inputs on feasibility and refine the approach for scale.
• Engage Ministries of Health and Finance, procurement agencies, and regional bodies to align on feasibility of proposed approach.
• Build trust-based relationships with manufacturers (both originators and biosimilars), seeking insights on key barriers to LMIC market entry and participation.
• Coordinate closely with community groups, implementing partners, and donors to ensure the mechanism supports patient-centered access priorities.
• Ensure tight coordination between the access initiative and other Alliance deliverables, including programmatic in-country investments, governance, funding and operating model design, and broader coordination, convening and advocacy activities.
• Define KPIs and a focused performance tracking framework to assess access gains, supplier response, sustainability of country uptake.
• Anticipate risks and adjust tactics rapidly, whether by engaging additional partners, modifying technical requirements, or adjusting (financial) terms.

Program Manager, Type 1 Diabetes

• Coordinate the engagement of the Alliance at country level, extending support on coordination of existing funding and identifying new funding priorities in three start-up geographies, under government and community leadership
• Develop the Alliance’s country application and selection process, planning for launch of Alliance engagement, and preparing for scale-up to additional countries in 2027
• Travel up to 40% to engage with stakeholders and represent the Alliance at key meetings and events
• Align strategies with broader NCD health system goals and collaborate with CHAI teams across functions
• Cultivate strong in-country government and partner relationships to ensure priority setting reflects local needs and constraints
• Manage donor/partner conversations to secure funding commitments aligned with country programs
• Ensure documentation, processes, and templates for global and in-country partner engagement; contribute to M&E frameworks and communications strategy

Program Manager, Type1 Diabetes, NCD, Country Support

• Lead overall AVE program strategy and management, ensuring alignment with CHAI’s mission and global cervical cancer elimination goals
• Develop and execute detailed workplans, timelines, and budgets across workstreams
• Oversee day-to-day program activities, ensuring timely delivery of milestones and deliverables
• Manage project risks, troubleshoot challenges, and adapt plans as needed to achieve program objectives
• Prepare donor reports as needed
• Supervise staff and consultants as needed
• Digital Health Execution: Collaborate with CHAI’s Digital Health team to ensure AVE deployments are grounded in best practices of design, data collection, reporting, integration, visualization and use; are aligned with broader national digital health strategies; and are designed for institutionalization and sustainability from inception
• Manage any technology vendors and development work to ensure product configurations and developments are on track and in line with defined requirements; test developer outputs and provide regular feedback on bugs and functionality
• In collaboration with CHAI’s Digital Health team, guide partners and country teams on integration and interoperability of the AVE deployment with health information systems (EHRs, CHISs, LIMS), and on digital health architectures, standards, and best practices for AI-enabled diagnostics
• Lead the development and review of technical documentation, user guides, and training materials for AVE
• Ensure compliance with data privacy, security, and ethical standards in deployment
• Market Shaping: Support development of market shaping and innovative financing strategies to foster a competitive supplier landscape and ensure fit-for-purpose, high quality AVE products reach the market
• Support engagement with private sector partners, manufacturers, innovators, and developers to encourage investment, innovation, and sustainable business models for AVE
• Monitor market trends, including demand forecasts and pricing benchmarks to inform procurement strategies and ensure ongoing value for money
• Advocate for and support the inclusion of AVE in national and donor-funded procurement programs to maximize access and impact
• Stakeholder Engagement: Manage strategic and day-to-day relationships with technical, donor, and programmatic partners, as well as internal stakeholders, securing cooperation and support to advance AVE productization, regulatory approvals, and market entry
• Foster partnerships with entrepreneurs, innovators, and manufacturers to support product development, distribution, and service delivery in LMICs
• Represent CHAI and the AVE program at global and regional forums, advocating for adoption and integration of AVE solutions
• Facilitate knowledge sharing and collaboration between country teams and global technical experts
• Resource Mobilization & Reporting: Support fundraising efforts, including proposal development and donor reporting
• Track program expenditures and ensure compliance with CHAI and donor requirements
• Prepare concise, high-quality reports, presentations, and communications for internal and external audiences

Program Manager, Automated Visual Evaluation (AVE) - HSS

• Design and implement market shaping strategies to increase access to key commodities
• Manage the supply-side strategy and develop expertise in a range of relevant areas (including pharmaceutical costing and production economics, product development and commercialization strategies, financial and market analyses, and relationship management)
• Work with GMT leadership, other CHAI teams and external stakeholders to develop work plans that support marketing shaping goals and achieve grant deliverables
• Manage the delivery of complex, multi-stakeholder projects ensuring high quality, on time delivery of objectives
• Cultivate strong relationships with senior executives of drug and diagnostics companies, and governmental, multilateral, and non-governmental organizations
• Lead negotiations with pharmaceutical and diagnostic companies on pricing and supply terms and support other members of the Global Markets Team as they prepare for and lead negotiations
• Proactively identify opportunities to shape market dynamics for key products needed in LMICs and evaluate market opportunities for new drugs and diagnostic
• Represent CHAI effectively to major donors and external partners
• Engage CHAI’s scientific experts to provide technical support to suppliers as needed on topics ranging from product prioritization, production planning, regulatory approval processes, drug quality issues, demand forecasting, etc.
• Build and maintain institutional capacity and facilitate opportunities for knowledge sharing
• Effectively manage oneself, direct, and/or indirect reports within a matrixed organization
• Other responsibilities as needed.