Systems Administrator

Clinton Health Access Initiative, Inc.

Systems Administrator managing user accounts and technical support for global health initiative. Maintaining IT systems and collaborating with global team members in remote and office settings.

Posted 5/26/2026full-time🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

ChaiCloudFirewallsVMware

About the role

Key responsibilities & impact

Manage user accounts across Active Directory, Entra ID, and Okta.
Maintain continuity between on premises, hosted, and HR systems.
Provide second-tier escalation support to the Helpdesk.
Assist in building and maintaining Windows servers under the guidance of senior team members.
Support patching, monitoring, and day-to-day operations at HQ and remote locations.
Develop working knowledge of VMware ESXi and Hyper-V environments.
Support and maintain CHAI's hosted platforms including Microsoft 365, Box, Mimecast, and Okta.
Assist with integrations and handle escalated issues from the Helpdesk team.
Assist with monitoring of network infrastructure including switches, firewalls, and wireless access points.
Support patching and security updates for servers and endpoints.
Escalate firewall and advanced networking issues appropriately.
Support vendor relationships for hardware and software procurement.
Help identify and document process improvements for team efficiency.

Requirements

What you’ll need

Bachelor’s degree or equivalent with 1–3 years of relevant IT experience
Helpdesk or desktop support background preferred
Demonstrated experience supporting end users in a Windows and Microsoft 365 environment
Working knowledge of Active Directory, user account management, and identity systems
Familiarity with Microsoft 365, Okta, Box, or similar cloud-based enterprise platforms
Basic understanding of networking concepts (LAN, WAN, Wi-Fi); hands-on experience not required
Exposure to or interest in server and virtualization technologies (VMware, Hyper-V); formal training or experience is a plus
Experience with MFA, SSO, and anti-spam tools preferred
Ability to support remote staff across multiple time zones
Quick to learn new technologies and apply them to organizational needs
Experience working in a distributed or international organization is an asset

Benefits

Comp & perks

CHAI is an Equal Opportunity Employer
Commitment to providing an environment of fairness and mutual respect

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Active DirectoryEntra IDOktaWindows serversVMware ESXiHyper-Vnetwork infrastructureMFASSOanti-spam tools

Soft Skills

problem-solvingcommunicationteam collaborationprocess improvementadaptabilitycustomer supporttime managementlearning agilityescalation managementvendor relationship management