Climb Global Solutions

Product Manager

• Completing individual product requests submitted through our Product Management request process.
• Creating new product SKUs using sales or vendor-provided information.
• Updating existing SKUs to correct pricing, descriptions, product attributes, or other requested changes.
• Troubleshooting product-related issues submitted by internal teams and working toward timely resolution.
• Reviewing requests for accuracy and validating information before making updates.
• Maintaining website product content to ensure information is current and accurate.
• Researching product information using vendor documentation and internal resources.
• Managing a variety of product requests while balancing multiple priorities throughout the day.
• Assisting with larger product update projects and team initiatives as business needs require.

Product Management Associate

Manager

• Building, maintaining, and owning the strategic relationships with the vendor
• Serve as subject matter expert on all vendor products, services, and processes through training/certifications
• Achieve key performance indicators that support vendor objectives for sales growth and reseller recruitment
• Focus on existing reseller enablement through training programs to increase product knowledge and expand the solution mix
• Develop & maintain an excellent working knowledge of vendor processes, including partner price methods, deal registrations, up-sell/cross-sell positioning, and best practices around all quote-to-order functions
• Engage with the Vendor field sales teams to align business development activities, understand their needs from a distributor, and ensure collaboration with Climb's field sales team
• Continuously engage with Climb's top Reseller's sales divisions to educate and promote vendor programs, provide sales support, and assist in closing opportunities, as well as liaise with other vendor departments on behalf of our resellers
• Ensuring that vendor renewal opportunities are quoted 90 days in advance and that a high renewal rate/reseller retention is maintained
• Complete pipeline reports, prepare management forecasts, and manage the end-of-month opportunity watchlist
• Work closely with Climb's Vendor Partner Managers & Marketing team to develop and execute both Reseller & MSP lead generation marketing campaigns, taking point on all lead follow-ups
• Conduct/coordinate regular training, enablement, and certification sessions for the Climb field and inside sales team
• Identify and drive the execution of ease-of-doing business initiatives that support reseller satisfaction and business process improvement
• Participate and/or present at key Vendor, Reseller, and industry events, seminars, & workshops
• Act as the central point of contact for all escalations and implement any required corrective measures
• Monitor market trends and changes in the technology industry, specifically around the vendor's area of expertise; investigate opportunities to capitalize on emerging trends and high-growth segments

Vendor Manager

Associate

• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
• Creates invoices/credits according to company practices; submits invoices/credits to customers
• Maintains and updates customer files, including name or address changes, or mailing attentions
• Creates reports regarding the status of customer accounts as requested - statements
• Research customer discrepancies and past-due amounts with the assistance of the Director of Global Credit and Credit & Collections Cash Supervisor
• Collaborates with the Director of Global Credit on reconciliation of cash application periodically throughout the month
• Assists in generating monthly billing statements
• Copies, files, and retrieves materials for accounts receivable as needed
• Relays changes of information to appropriate employees
• Issue refunds monthly to customers
• Performs other related duties as assigned

Cash Application Associate

General

• Order entry and data management
• Utilize internal systems to process purchase orders
• Build knowledge of product lines to meet vendor requirements and standards
• Communicate with sales teams and other departments to ensure timely processing
• Work with Product Management team for product/sku updates
• Perform general customer service tasks
• Assist with partner account creation and maintenance
• Occasional guest check in, assisting with office tasks
• Work with specific sales territories to build relationships and knowledge of reseller partners
• Secure handling of customer credit card information; maintain PCI compliance guidelines

Order Entry Representative

Account Executive

• Manage ongoing sales relationships within an assigned territory
• Onboard new resellers and MSP partners
• Provide exceptional customer service for resellers for the entire “quote to order” sales life cycle
• Manage Climb’s long-tail vendors
• Support resellers through precise quoting and smooth order processing
• Develop strong working knowledge of our extensive long-tail vendor portfolio
• Engage directly with vendors to source required product information, pricing, and availability
• Provide informed feedback on opportunity-related questions
• Cultivate strong relationships with assigned territory partners
• Consistently articulate Climb Channel Solutions’ value proposition

• Responsible for specific Premier Accounts and manage a high volume of email requests
• Cultivating strong relationships and act as the primary point of contact for partners to ensure partner satisfaction
• Familiarity and comfortability with a team environment, collaborating with colleagues in many areas
• Consistently articulating Climb Channel Solutions’ value proposition to partners
• Acting as liaison between vendor partners and channel resellers to grow business and gain market share
• Comfortable working within designated SLA’s and keeping up with customer KPI requirements

• Building, maintaining, and owning the strategic relationships with the vendor
• Serve as subject matter expert on all vendor products, services, and processes through training/certifications
• Achieve key performance indicators that support vendor objectives for sales growth and reseller recruitment
• Focus on existing reseller enablement through training programs to increase product knowledge and expand the solution mix
• Develop & maintain an excellent working knowledge of vendor processes, including partner price methods, deal registrations, up-sell/cross-sell positioning, and best practices around all quote-to-order functions
• Engage with the Vendor field sales teams to align business development activities, understand their needs from a distributor, and ensure collaboration with Climb's field sales team
• Continuously engage with Climb's top Reseller's sales divisions to educate and promote vendor programs, provide sales support, and assist in closing opportunities, as well as liaise with other vendor departments on behalf of our resellers
• Ensuring that vendor renewal opportunities are quoted 90 days in advance and that a high renewal rate/reseller retention is maintained
• Complete pipeline reports, prepare management forecasts, and manage the end-of-month opportunity watchlist
• Work closely with Climb's Vendor Partner Managers & Marketing team to develop and execute both Reseller & MSP lead generation marketing campaigns, taking point on all lead follow-ups
• Conduct/coordinate regular training, enablement, and certification sessions for the Climb field and inside sales team
• Identify and drive the execution of ease-of-doing business initiatives that support reseller satisfaction and business process improvement
• Participate and/or present at key Vendor, Reseller, and industry events, seminars, & workshops.
• Act as the central point of contact for all escalations and implement any required corrective measures
• Monitor market trends and changes in the technology industry, specifically around the vendor's area of expertise; investigate opportunities to capitalize on emerging trends and high-growth segments

Product Management Associate

Vendor Manager

Cash Application Associate

Order Entry Representative

Account Executive

Account Executive

Vendor Manager – Quantum