ClickUp

Account Executive

• Drive net new business by proactively identifying, engaging, and converting high-value Enterprise and Strategic prospects into customers.
• Develop and execute strategies to penetrate new accounts, build strong relationships with key decision makers, and create tailored solutions that address complex business needs.
• Consistently exceed pipeline and sales targets by generating new opportunities through outbound prospecting, networking, and leveraging marketing-qualified leads.
• Lead expansion efforts within existing Enterprise accounts by uncovering additional use cases, identifying upsell and cross-sell opportunities, and driving adoption across multiple business units.
• Deliver compelling presentations and product demonstrations to both new prospects and current customers, effectively communicating value and ROI.
• Collaborate closely with Growth, Marketing, and Customer Success teams to optimize lead generation, accelerate sales cycles, and maximize expansion revenue.
• Analyze customer segments and market trends to identify new business opportunities and continuously improve the quality of the sales pipeline, with a strong focus on both acquisition and expansion.

Enterprise Account Executive

Social Media Manager

• Own brand socials and executive content end to end
• Concept, script, shoot, edit, design, and publish content
• Move fast with quality workflows, producing 10 posts a week
• Assess ClickUp's current social presence and build plans
• Hypothesize, ship, read data, and iterate on content formats
• Compress time from trending moment to live post
• Engage in comment threads to spark conversation

Senior Social Media Manager

Support Engineer

• Own end-to-end strategy, execution, and outcomes for ClickUp's technical support experience.
• Lead, mentor, and scale a high-performing global team of technical support managers and representatives.
• Establish and drive KPIs that measure resolution quality, speed, customer satisfaction, and team health.
• Set the bar for technical depth, ensuring the team can diagnose and resolve the most complex product issues with precision.
• Serve as the primary bridge between Support and Product/Engineering, ensuring customer pain points translate into product improvements.
• Collaborate closely with Engineering on bug triage, escalation workflows, incident response, and root cause analysis.
• Represent the voice of the customer in product and engineering forums, influencing roadmap priorities with data-driven insights.
• Drive a forward-looking strategy that leverages AI to scale technical support quality and efficiency without sacrificing the human touch.
• Design and optimize escalation paths, on-call processes, and incident management workflows.

Director, Technical Support

DevOps Engineer

• Own the reliability, automation, and delivery infrastructure for GTM technology stack
• Partner with Business Systems developers and stakeholders to build and maintain pipelines and monitoring frameworks
• Design, build, and maintain CI/CD pipelines for Salesforce, NetSuite, MuleSoft, and Workato
• Extend CI/CD practices to cover AI agent workloads on GCP Cloud Run and AWS Bedrock
• Establish safe rollout patterns to reduce deployment risk
• Own SLA/SLO definitions for core GTM systems; standardize monitoring and alerting
• Manage sandbox, staging, and production environment lifecycles
• Own cloud infrastructure for GCP and AWS workloads; apply IaC practices
• Establish secrets management standards and define API key rotation policies
• Build internal tooling and automation scripts to increase deployment confidence
• Document and maintain operational runbooks and standards

GTM DevOps Engineer

Systems Engineer

• Design and build AI-powered automations and agentic workflows across the GTM tech stack — including Salesforce, NetSuite, Workato, and MuleSoft — to eliminate manual effort and accelerate business operations.
• Develop and deploy ClickUp Super Agents and LLM-based automations to automate tasks such as deal data enrichment, quote generation assistance, order validation, revenue recognition triggers, and exception handling in quote-to-cash workflows.
• Architect and implement MCP (Model Context Protocol) integrations that allow AI agents to interact with business systems contextually and safely — enabling intelligent, event-driven actions across the GTM platform.
• Explore and evaluate emerging AI capabilities (RAG, fine-tuning, multi-agent orchestration) and determine which are production-ready for GTM business systems use cases.
• Build reusable AI templates, automation patterns, and agent blueprints that can be extended across the GTM Engineering team.
• Build and maintain integrations across Salesforce, NetSuite, Workato, MuleSoft, DealHub (CPQ), and other GTM platforms — with a strong bias toward clean architecture, low technical debt, and supportable design.
• Own end-to-end integration patterns for critical business flows such as lead-to-opportunity, quote-to-cash, order-to-fulfillment, and revenue reporting pipelines.
• Design data flows and transformation logic that keep business data accurate, consistent, and accessible across systems without creating fragile point-to-point dependencies.
• Apply a build-vs-buy mindset: evaluate whether a given automation need is best solved with native platform capabilities, iPaaS tooling, or custom code — and make the case clearly.
• Build internal tooling, low-code/no-code solutions, and lightweight applications using platforms such as Retool, Replit, or similar to extend business systems capabilities with minimal overhead.
• Write automation scripts and data transformation logic in Python, JavaScript, or Apex as needed to bridge gaps that platform tooling cannot address natively.
• Utilize Zapier, Workato, and similar iPaaS platforms to orchestrate cross-system workflows that are maintainable, observable, and well-documented.
• Own the full lifecycle of what you build: discovery, design, development, testing, deployment, documentation, and ongoing optimization.
• Monitor the health and performance of automations and integrations you own; proactively identify degradation, data inconsistencies, or failure patterns before they impact business operations.
• Conduct root-cause analysis of integration failures or automation breakdowns and drive durable fixes — not just incident patches.
• Maintain runbooks and operational documentation so that platform behavior is understandable and recoverable by the broader team.
• Gather feedback from business stakeholders and iterate on existing automations to improve accuracy, reduce edge cases, and adapt to evolving GTM processes.
• Partner with Sales, Revenue Operations, Finance, and Customer Success stakeholders to translate business requirements into well-scoped technical solutions.
• Work closely with GTM Systems Engineering, DevOps, and BSA teammates on architecture decisions, intake prioritization, and delivery execution.
• Contribute to the GTM Systems Engineering operating model: maintain task hygiene, communicate proactively on large initiatives, and log AI/automation work in the team's AI Excellence registry.
• Serve as a subject matter expert for business systems automation and AI — educating stakeholders on what's possible and setting realistic expectations on scope and delivery.

Business Systems Engineer

Sales

• Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
• Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
• Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
• Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
• Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.
• Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.
• Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.
• Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.
• Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.
• Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.
• Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.
• Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.
• Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.
• Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues.
• Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.
• Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.
• Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications.
• Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.

Automations Engineer, Post Sales Systems

People Operations

• Own the end-to-end global onboarding process: Right to Work, background checks, IT coordination, Deel operations for international hires/contractors, and cross-team logistics to ensure every new joiner is set up from day one.
• Manage pre-hire and former employee queries as the primary point of contact.
• Design and maintain a "White Glove" onboarding experience for Executive Leadership.
• Own separation document generation (state-specific docs, separation letters, COEs) with accuracy and legal compliance.
• Define and track lifecycle KPIs: onboarding satisfaction, RTW completion, training, benefits enrollment, equity acknowledgment.
• Partner with People Systems to optimize employee support operations (intake, routing, metrics, self-service).
• Own the employee knowledge ecosystem: ensure policies and resources are discoverable, accurate, and governed through clear ownership, review cadences, and escalation paths.
• Manage security training rollouts and configure new modules (SCORM, video) in Workday Learning.
• Audit learning data, enforce completion requirements, and manage non-compliance escalations.
• Oversee professional development programs and vendor manage learning content partners (OpenSesame, etc.).
• Operationally own AwardCo (config, vendor, budget, comms), co-working space access, and Performance Awards logistics.
• Own and govern AskPeople Pal (ticket triage/routing) and any future AI agents; lead health checks, documentation, and continuous improvement standards.
• Build and maintain ClickUp automations supporting operational workflows.
• Serve as the People Team's go-to resource for AI adoption, training, and support.

Senior Manager, People Engagement

Product Designer

• Uses AI to gather customer research, generate surveys and tests, and turn insight into clear UX.
• Prototypes flows, interactions, and logic using Claude Code, Cursor, for rapid iteration with customers and internal stakeholder alignment.
• Creates high-fidelity UI prototypes that push aesthetics, animation, and visual quality beyond what manual craft alone allows.
• Automates handoffs to engineering via Figma or vibecoded prototypes built with Claude Code or Cursor.
• Conduct user research to gain deep insights into user behaviors, pain points, and needs in the collaboration space.
• Collaborate with cross-functional teams, including product managers, engineers, and researchers, to define product strategy and roadmap for the collaboration experience.
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interaction models.
• Conduct usability testing and gather feedback from users to iterate and improve designs.
• Work closely with front-end developers to ensure the design vision is implemented to the highest standard.

Senior Product Designer

Solutions Engineer

• Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients.
• Design, develop, deploy and manage customer-specific proof of value (PoV) projects.
• Build custom reports and dynamic dashboards for prospective clients' management teams.
• Assist with the functional and technical elements of RFPs.
• Stay current on new feature releases and maintain updated demo spaces for sales.
• This role will support customers across the NorthEast US

Strategic Solutions Engineer

• Work all new business leads for Majors Account Executive (1,000,2000 employee companies)
• Achieve and consistently exceed pipeline and sales targets by converting free trials, marketing-qualified leads, or demo requests into paid customers.
• Master the product and be able to field customer service and product questions from your leads.
• Perform customer presentations and demos via online web conferencing tools.
• Work with the Growth and Marketing teams to optimize lead generation and sales conversion tools.
• Identify customer segments and new opportunities to improve the quality of the sales pipeline.

Majors Account Executive

• Partner with sales and success to deliver technical presentations
• Design, develop, deploy and manage customer-specific proof of value (PoV) projects
• Build custom reports and dynamic dashboards for management teams
• Assist with functional and technical elements of RFPs
• Stay current on new feature releases and maintain updated demo spaces

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Growth Account Executive – Expansion

• Own and evolve design systems with AI-first workflows that 10x EPD efficiency.
• Go deep on how designers and researchers actually work: recruiting participants, synthesizing interviews, maintaining design systems, generating specs, tracking projects.
• Identify the highest-leverage friction points and rebuild those workflows from the ground up using AI.
• Ship agents, scripts, and integrations that compound team capacity.
• Turn automate-able tasks into background processes.
• Build Super Agents for ops work, use AI coding assistants for integrations across Figma, research repos, and component libraries, and create systems that handle the work without anyone needing to think about it.
• Contribute to strategic improvement of team quality and efficiency.

Staff Design Systems Engineer

AI Engineer

• Design, build, and optimize real-time speech-to-text pipelines
• Improve transcription accuracy through context injection
• Develop and maintain LLM-powered post-processing
• Build voice-to-action systems
• Evaluate, benchmark, and integrate ASR models
• Collaborate with product and platform teams

Senior AI Engineer, Voice Platform

• Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients.
• Resolve technical issues, facilitate data migrations, and implement custom solutions using automations, etc.
• Design, develop, deploy and handle customer-specific proof of concept (PoC) projects.
• Build custom reports and dynamic dashboards for prospective clients' management teams.
• Assist with the functional and technical elements of RFPs.
• Stay current on new feature releases and maintain updated demo spaces for sales.

Enterprise Account Executive

Senior Social Media Manager

Director, Technical Support

GTM DevOps Engineer

Business Systems Engineer

Automations Engineer, Post Sales Systems

Senior Manager, People Engagement

Senior Product Designer

Strategic Solutions Engineer

Majors Account Executive

Strategic Solutions Engineer

Growth Account Executive – Expansion

Staff Design Systems Engineer

Senior AI Engineer, Voice Platform

Senior Solutions Engineer, Commercial