Cledara

Customer Success Manager

• Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices.
• Support customers through their initial journey, setting them up for long-term success on the platform.
• Become a subject matter expert on the Cledara platform.
• Proactively identify opportunities for customer growth and expansion.
• Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio.
• Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities.
• Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.

Full-stack Engineer

• Build Internal Tools
• Develop and improve in-house tools and pipelines that empower our Customer Support & Operations team to work more efficiently. You'll work alongside them to understand their daily workflows, identify bottlenecks, and build solutions that save them time and reduce repetitive work.
• Improve the Back Office
• Enhance our existing back-office systems, making them more reliable, usable, and scalable as our customer base grows.
• Strengthen Operational Infrastructure
• Work on core data processing pipelines like invoice ingestion, or merchant to provider mapping.
• Automate Manual Workflows
• Partner with Customer Support & Operations to design and build data pipelines that streamline their day-to-day operations; from automating routine tasks to surfacing the right information at the right time.
• Collaborate Cross-Functionally
• Work directly with Customer Support and Operations to understand pain points and translate them into effective technical solutions.
• Take Ownership
• Lead initiatives from concept to deployment, driving quality and reliability across internal systems.

Customer Success Manager

Software Engineer – Internal Tools, Operations