Cledara

QA Engineer

• Execute manual tests on software applications to ensure the product meets specified requirements.
• Develop and maintain detailed, comprehensive, and well-organized test plans, test cases, and test results.
• Identify, record, document, and track any issues and improvements.
• Communicate findings clearly and concisely to developers and stakeholders.
• Work closely with development teams to understand product changes and new features.
• Perform regression testing to ensure existing functionalities are not adversely affected by new changes.

Junior QA Tester

Customer Success Manager

• Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices.
• Support customers through their initial journey, setting them up for long-term success on the platform.
• Become a subject matter expert on the Cledara platform.
• Proactively identify opportunities for customer growth and expansion.
• Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio.
• Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities.
• Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.