Customer Care Representative – SHP Operations
Sharp HealthCare
Customer Support Specialist
Clearwave Fiber
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Illinois, Kansas, Kentucky, Louisiana, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Junior
About the role
- Own every customer interaction—calls, chats, and emails—and turn issues into solutions
- Support billing inquiries, service changes, payments, disconnects, and collections
- Educate customers on services, statements, upgrades, and self-service options
- De-escalate challenging conversations and set clear follow-up expectations
- Accurately enter data into CRM systems (e.g., Salesforce) and follow through
- Thrive in a metrics-driven environment focused on quality, speed, and service
- Collaborate across teams to ensure the best customer experience possible
- Stay engaged with admin functions between calls that keep operations running smooth
Requirements
- High School Diploma or GED (required)
- At least 1 year of customer service experience (preferred)
- Full availability during M–F, 8:00 AM – 6:00 PM EST
- Ability to multitask and remain calm under pressure
- Strong math and communication skills with an attention to detail
- A sense of urgency to deliver efficient, high-quality support
- Comfortable using Microsoft Office, CRM tools, and multi-screen systems
- A quiet, dedicated remote workspace with reliable internet
- A positive, team-first attitude with a strong work ethic
Benefits
- Day 1 benefits: medical, dental, vision
- 401(k) with immediate company match
- Up to 20 days of PTO in your first year
- 6 paid holidays
- Company-paid life insurance and disability plans
- Company-provided computer and equipment
- Free Clearwave Fiber internet (if you live in our service area)
- Growth, training, and recognition opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata entrybilling inquiriesservice changespaymentscollectionsproblem-solvingattention to detailmultitaskingmetrics-driven
Soft skills
communication skillscalm under pressuresense of urgencyteam-first attitudestrong work ethicde-escalationcollaborationcustomer educationfollow-upengagement
Certifications
High School DiplomaGED
