Operations

• Manage program data and conduct analysis.
• Assists Program Manager with Program utility braiding and other program metrics.
• Perform client and internal reporting and communications with exceptional attention to accuracy and professionalism.
• Train, review work quality, oversee timelines, address system functionality, and drive process improvements in cooperation with co-workers.
• Enter, track and report on customer data using a variety of tools.
• Communicate with customers regarding Program rules via email and phone.
• Participate in team and/or client meetings to provide updates and address action items, identify and escalate issues or areas of concern.

Operations Specialist

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Director, Operations