ClassLink

Product Manager

• Define and lead the long-term strategy for LaunchPad & Product Research , ensuring product investments align with business objectives, educational outcomes, and customer needs.
• Champion a research-driven culture where customer insights, analytics, and evidence-based decision-making guide product strategy and innovation.
• Translate research findings, market intelligence, and product performance into strategic recommendations that shape portfolio direction and long-term investment decisions.
• Monitor industry trends in EdTech, SaaS, AI, and learning science to anticipate opportunities and guide future product strategy.
• Provide executive oversight for the LaunchPad & Product Research portfolio, ensuring product management practices, research methodologies, and analytics capabilities support high-quality product development.
• Lead cross-functional product planning and delivery, ensuring products are prioritized and developed based on customer insights, business value, and measurable outcomes.
• Define and monitor key performance indicators that measure product effectiveness, customer engagement, adoption, and educational outcomes.
• Establish scalable product management and research processes that improve consistency, efficiency, and organizational effectiveness while enabling flexibility where appropriate.
• Manage budgets, resources, timelines, and portfolio priorities to maximize organizational value and successful product delivery.
• Drive continuous improvement through operational metrics, customer insights, AI-enabled analysis, and ongoing refinement of product development practices.
• Partner with Product Management, Engineering, UX, QA, Customer Success, Sales, Marketing, and executive leadership to ensure alignment across the product lifecycle.

Associate VP, Product Management – Access Products

Software Engineer

• Define and execute the long-term engineering strategy, ensuring engineering capabilities align with the company's product vision, architectural direction, AI-first strategy, and business objectives.
• Develop a multi-year engineering roadmap that advances software delivery, engineering productivity, AI-enabled development, and organizational scalability.
• Champion the evolution of agentic engineering and modern software engineering practices, positioning the organization to leverage emerging technologies responsibly and effectively.
• Align engineering investments, organizational priorities, and technology initiatives with long-term business growth and customer success.
• Provide executive oversight of Software Engineering, Agentic Engineering, and Test Engineering, ensuring consistent engineering excellence across the Development organization.
• Establish engineering standards, software development methodologies, AI-assisted engineering practices, and quality expectations that enable scalable, secure, and maintainable software delivery.
• Partner with Architecture leadership to ensure engineering execution consistently aligns with enterprise architecture, technical standards, and long-term technology strategy.
• Monitor engineering performance metrics that measure delivery predictability, engineering productivity, software quality, developer experience, AI adoption, and operational effectiveness.
• Drive continuous improvement by advancing engineering processes, AI-assisted development workflows, automation, testing strategies, and release practices across all engineering teams.
• Partner with Product Management, Product Operations, Architecture, Infrastructure, Security, UX, and executive leadership to align engineering priorities with company strategy and customer outcomes.
• Hire, coach, mentor, and develop Engineering Managers, Technical Leads, Agentic Engineering Leads, Test Engineering Leaders, and other engineering leaders.

Associate VP, Engineering

QA Engineer

• Lead the adoption of AI-assisted testing, intelligent automation, and modern quality engineering practices that improve software quality, testing effectiveness, and engineering productivity across multiple product areas.
• Establish and promote engineering standards for AI-assisted testing, agent orchestration, responsible AI validation, observability, test data management, and software quality.
• Guide engineers in effectively leveraging AI-enabled workflows while maintaining sound engineering judgment, strong testing fundamentals, and high-quality engineering outcomes.
• Evaluate emerging AI technologies, testing methodologies, and quality engineering practices, leading adoption where they improve organizational effectiveness.
• Define and execute quality engineering strategies across multiple product areas to ensure reliable, scalable, secure, and high-quality software delivery.
• Develop comprehensive testing strategies that address business objectives, technical risks, architectural dependencies, release readiness, and customer impact.
• Lead complex quality engineering initiatives, automation frameworks, and testing approaches that balance coverage, maintainability, performance, and delivery objectives.
• Ensure quality engineering solutions consistently meet established standards for functionality, security, reliability, performance, and operational readiness.
• Establish quality metrics and leverage production data, testing results, customer feedback, and engineering insights to continuously improve testing effectiveness and software quality.
• Drive adoption of shift-left quality practices, continuous integration, intelligent automation, and engineering processes that improve delivery predictability and engineering efficiency.
• Lead continuous improvement initiatives that strengthen automation frameworks, testing processes, quality engineering standards, operational excellence, and developer productivity.
• Evaluate emerging testing tools, AI-enabled capabilities, automation technologies, and engineering methodologies to improve organizational quality engineering maturity.
• Partner with Product Management, Engineering, Architecture, Infrastructure, Developer Experience, and Engineering Leadership to integrate quality throughout the software development lifecycle.
• Communicate quality strategy, testing progress, release readiness, quality metrics, and technical risk assessments to engineering leadership and cross-functional stakeholders.
• Represent the Quality Engineering organization in architecture reviews, engineering councils, release planning, and cross-functional initiatives while driving alignment across technical disciplines.
• Mentor Quality Engineers and technical leaders through technical coaching, quality reviews, automation guidance, and knowledge sharing while promoting engineering excellence across the organization.
• Lead, coach, and develop a high-performing Quality Engineering team by providing regular feedback, performance coaching, career development, and growth opportunities.
• Foster a collaborative, psychologically safe, and accountable team culture that promotes continuous learning, innovation, and engineering excellence.
• Support hiring, onboarding, workforce planning, and succession planning to build a resilient and high-performing Quality Engineering organization.
• Hold the team accountable for quality commitments, release readiness, engineering standards, professional conduct, and continuous improvement while enabling long-term team success.

Quality Engineer Lead

Account Manager

• Become a subject matter expert on ClassLink products, services, partnership models, and the K-12 education technology landscape.
• Own the partner lifecycle for an assigned portfolio, including outreach, discovery, onboarding, technical integration, certification, launch readiness, ongoing relationship management, and strategic partnership reviews.
• Build trusted relationships across executive, business, technical, implementation, support, and customer-facing teams within partner organizations.
• Lead and project manage SSO and roster integrations by coordinating requirements, testing, dependencies, timelines, documentation, and launch readiness with internal and external stakeholders.
• Translate integration requirements and technical information into clear next steps for both technical and non-technical audiences.
• Understand each partner’s business model, goals, customer needs, and operational structure; identify opportunities to improve adoption, engagement, efficiency, and mutual value.
• Troubleshoot partner issues, identify root causes, coordinate escalations, manage expectations, and drive issues to resolution with clear ownership and follow-through.
• Maintain proactive, consistent communication while efficiently managing a high-volume workload that may include 75+ emails per day, meetings, integration milestones, requests, deadlines, and competing priorities.
• Lead presentations, webinars, training sessions, discovery calls, and partnership reviews with confidence and strong facilitation skills.
• Collaborate cross-functionally with Product, Engineering, Integrations, Client Services, Marketing, Legal, Finance, and other teams to support partner and company objectives.
• Maintain accurate partner records, contacts, milestones, risks, action items, and opportunities in Salesforce and other operational systems.
• Create and improve partner programs, documentation, workflows, and scalable processes; contribute to special initiatives and mentor team members as needed.

Partner Relationship Manager

Sales

• Develop and maintain deep expertise in ClassLink’s products, solutions, and value proposition.
• Cultivate and strengthen relationships with curriculum and technology leaders across K–12 districts and regional education organizations, including BOCES.
• Proactively identify and drive new business opportunities to expand ClassLink’s footprint within the assigned territory.
• Build trusted partnerships with district and BOCES decision-makers to increase adoption and engagement with ClassLink solutions.
• Collaborate with internal teams to customize and deliver impactful presentations and product demonstrations tailored to each audience.
• Stay informed on New York State education purchasing frameworks and BOCES procurement processes to effectively navigate and support district needs.
• Schedule and conduct both virtual and onsite meetings with key stakeholders and decision-makers.
• Deliver confident, compelling demonstrations of ClassLink’s platform and its benefits for teaching and learning.
• Foster productive partnerships with influential education organizations and associations across New York, Pennsylvania, and Connecticut.
• Support seamless customer onboarding and implementation experiences in collaboration with internal teams.
• Consistently contribute to the achievement of ClassLink’s sales goals and regional growth targets.
• Represent ClassLink with professionalism, integrity, and enthusiasm in all interactions.

Director of Instructional Technology, Ed-Tech Sales

Chief Marketing Officer

• Own the positioning and messaging for every product in the portfolio, from flagship platforms to new launches.
• Develop differentiated narratives that work across audiences: superintendents, school technology directors, data and privacy leaders, and curriculum leaders.
• Define and evolve the category story, establishing ClassLink as the leader in the spaces that matter most.
• Build the messaging frameworks, value propositions, and proof points that every other team pulls from as the single source of truth.
• Own the go-to-market plan for every product and feature launch, from strategy through coordinated execution.
• Quarterback cross-functional launches, aligning product, demand generation, creative, customer marketing, and sales around a single timeline and message.
• Define audience segmentation, launch sequencing, success metrics, and the handoffs that make a launch feel coordinated inside and outside the company.
• Build a repeatable launch framework so every release gets sharper, not slower.
• Act as a key partner to Product, Sales, Demand Generation, Customer Marketing, and Creative leaders, translating product strategy into clear go-to-market plans.
• Direct creative briefs for product pages, campaigns, and launch assets, ensuring every piece reflects approved positioning.
• Provide grounded, honest feedback from the market back into product, marketing, and leadership conversations.
• Create the tools that help the field sell: talk tracks, battle cards, objection handling, demo scripts, and one-pagers.
• Own competitive intelligence: monitor the market, maintain a living competitive picture, and brief leadership and sales on what is changing and why it matters.
• Translate wins, losses, and field feedback into sharper positioning and better tools.
• Develop and maintain a deep understanding of how districts buy, who influences the decision, and what each buyer cares about.
• Build and refine buyer personas, message maps, and the research that grounds positioning in the customer's reality, not internal language.
• Partner with Product on roadmap and pricing decisions, bringing the voice of the buyer into planning early.
• Run win/loss analysis and customer research to validate positioning and surface opportunities.

Director of Product Marketing

Performance Marketing

• Own the demand generation strategy across the funnel, from awareness through marketing-qualified opportunity.
• Design and run integrated, multi-touch campaigns that target the right school districts with the right message at the right time.
• Build demand programs for new customer acquisition and for expansion into the existing customer base, in partnership with Product Marketing and Customer Marketing.
• Own the demand calendar, aligning campaigns to launches, events, and seasonal buying cycles in education.
• Own paid media strategy and execution including budget management and return on spend.
• Build retargeting and account-based programs that reach high-value districts and re-engage prospects who did not convert.
• Turn webinars and events into a systematic pipeline motion with pre-event nurture, live conversion, and structured follow-up.
• Optimize the conversion path across landing pages, forms, and digital touch points in partnership with Creative.
• Act as a key partner to Sales, Product Marketing, Customer Marketing, and Creative, translating strategy into campaigns that generate pipeline.
• Build and optimize nurture sequences, lead scoring, and routing so the right leads reach sales at the right moment.
• Build the reporting that answers the central question every week: what did marketing generate, and where did it come from.