ClassLink

Account Manager

• Become a subject matter expert on ClassLink’s products and services
• Lead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignment
• Develop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration
• Conduct initial outreach and discovery
• Communicate and position ClassLink’s partnership and financial model
• Define and maintain clear interaction workflows between ClassLink and partner organizations
• Maintain consistent, proactive communication to foster trust and long-term engagement
• Project manage technical integrations, coordinating with internal and external teams to ensure successful implementation
• Efficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environment
• Collaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual value
• Design, implement, and manage partner programs and initiatives that enhance engagement and satisfaction
• Continuously assess and improve the partner experience and internal partner management processes for efficiency and scalability
• Mentor and support junior team members, providing guidance, knowledge-sharing, and coaching as needed
• Contribute to special projects and cross-functional initiatives as assigned

Partner Relationship Manager

Executive Assistant

• Manage the CEO's schedule, including scheduling meetings and appointments.
• Coordinate and prioritize appointments, ensuring the CEO's calendar is up to date.
• Coordinate travel arrangements for the CEO, including booking flights, hotels, and transportation, and updating the calendar with itineraries.
• Schedule meetings and appointments, ensure meeting rooms are prepared, and arrange meals when appropriate.
• Ensure that any meeting materials are delivered to all participants in advance.
• Prepare meeting agendas/notes.
• Attend meetings with the CEO when requested, take notes, and follow up on action items as needed.
• Manage correspondence while helping to build and maintain relationships.
• Screen and prioritize emails and other correspondence, including those received outside business hours.
• Assist in coordinating RFPs, interns, special projects, and initiatives as assigned by the CEO.
• Track project deadlines, milestones, and deliverables.
• Organize and maintain files, records, and confidential information.
• Ensure all documentation/spreadsheets are accurate and up to date.
• Keep online files organized in office network folders and online drive folders.
• Conduct research as needed.
• Manage and maintain our headquarters in Clifton, NJ.
• This includes keeping our kitchen and supply room stocked and ensuring the office is always presentable for client meetings.
• Research and manage office contractors as needed.
• Assist with office design projects as needed.
• Build and maintain relationships with internal and external stakeholders, including employees, clients, vendors, and partners.
• Maintain strict confidentiality of sensitive information and handle confidential matters with discretion.
• Office events and annual holiday party

Partner Relationship Manager

Executive Assistant – CEO