ClassLink

Account Manager

• Build the commercial model : Design revenue frameworks including: referral fees, revenue share, tiered programs, co-sell arrangements
• Transition long-standing free partnerships to paid structures
• Own a partner revenue number and build the pipeline to hit it
• Serve enterprise districts through partners
• Ensure partners are genuinely ready to support large, complex school districts : technically, operationally, and from a compliance standpoint (FERPA, COPPA, state reqs)
• Build enablement tools : playbooks, readiness reviews, escalation paths that scale partner quality without requiring hand-holding
• Be the internal voice of what districts actually need from our partner ecosystem
• Manage and grow top partnerships
• Own ClassLink’s most strategic partner relationships and expand their commercial scope over time
• Negotiate complex agreements with a focus on long-term partnership health, not just deal terms
• Identify upsell, cross-sell, and joint-solution opportunities across the existing partner base
• Work across the company
• Partner closely with Sales, Product, Finance, and Client Services to build and execute the partner roadmap
• Represent ClassLink at key industry events (ISTE, FETC, BETT) and build relationships that open doors
• Help shape how ClassLink talks about and packages partner value : internally and externally

Director of Enterprise Partnerships

Manager

• Become an expert on all ClassLink products
• Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
• Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink
• Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc.
• Serve as the education and product expert to support customer understanding of ClassLink
• Confidently conduct demonstrations of ClassLink virtually and during conferences
• Help develop positive relationships between ClassLink and influential partner organizations
• Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
• Host regional and virtual user group events with current and prospective customers
• Attend conferences and events in assigned territories, engaging with potential and current customers
• Maintain documentation for each customer internally
• Leverage tools provided to understand customer health and intervene when needed
• Maintain high levels of customer satisfaction and health
• Serve as the education and product expert to support customer understanding of ClassLink
• Deliver experiences that drive customer retention

Director of Enterprise Partnerships

Engagement Manager – Ed-Tech