Clarion Housing Group

Team Leader

• Lead a team of Customer Account Specialists
• Support the team in delivering effective, compliant services
• Maximize rent collection while minimizing financial hardship for customers
• Coach, develop, and motivate team members
• Manage performance, provide feedback, and address underperformance
• Set clear objectives and monitor progress
• Foster a culture of continuous learning

Customer Accounts Team Leader

Surveyor

• Responsible for pre/post-inspection and reports for responsive repairs, void works and cyclical repairs
• Consulting and engaging with customers and leaseholders, and with internal and external stakeholders
• Planning and coordinating repair, maintenance, and construction work to deliver according to cost, time, and quality standards
• Undertaking building and technical surveys to determine the building condition and identify defects and associated risks
• Carrying out major void inspections and ensuring that work is completed in line with KPIs and making recommendations based on survey findings

Maintenance Surveyor

Financial Planning and Analysis

• Lead delivery of Clarion’s Planned Asset Investment Programme
• Develop, validate, and deliver the planned programme
• Work closely with internal teams and residents to provide updates on plans, progress, and outcomes
• Undertake stock condition surveys and carry out site inspections
• Ensure quality, compliance, and commercial control, including monthly valuations

Investment Manager

Software Engineer

• Lead on complex builds and support the resolution of difficult production issues.
• Set the technical work standards for the team.
• Manage two Technical Consultants, helping them grow as engineers.
• Collaborate closely with the Dynamics Field Service Architect to turn designs into resilient solutions.

Dynamics 365 Lead Developer – Customer Engagement

General

• Responsible for carrying out various tasks in our residents homes
• Including lock changes, replacing strip lights, installing window locks, fitting smoke alarms, painting and decorating and gardening tasks such as hedge cutting, grass cutting and weeding
• Undertake other duties broadly consistent with the level of the post as required
• Representing Clarion Housing and dealing with members of the public daily

Handyperson

Accountant

• Assist in the delivery of key work streams in a timely manner
• Obtain an in-depth knowledge of all schemes
• Review and reconcile costs monthly
• Maintain and enhance monthly checks for Pamwin data
• Issue reports to Managers for approval

Development Planning & Forecasting Accountant

Manager

• Manage a regional Neighbourhood Response Team
• Ensure neighbourhoods are places residents want to live
• Deliver neighbourhood and estate services to a high standard
• Liaise with other departments to identify and agree priorities for improvements
• Collaborate with other teams, resident groups, and external partners

Neighbourhood Response Manager

People Operations

• Leading Strategic People Partnering, Reward and Workforce Planning
• Acting as a trusted adviser to senior leaders
• Driving a robust workforce planning approach
• Shaping reward and recognition frameworks
• Leading complex organisational change programmes

Head of Strategic People Partnering

Customer Success Manager

• Develop and support Dynamics 365 Sales and Marketing systems
• Engage with customers regarding new features
• Design and implement new solutions
• Lead in planning, developing, and supporting technical solutions