Customer Accounts Team Leader

Clarion Housing Group

Customer Accounts Team Leader leading a team of Customer Account Specialists in a leading housing organisation. Focusing on effective services and maximising rent collection while minimising financial hardship.

Posted 7/23/2026full-timeMarch • 🇬🇧 United KingdomSenior💰 £38,623 - £45,005 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing teams within customer account environments, focusing on income management and debt recovery. Possesses a strong understanding of relevant legislation and policies to ensure effective service delivery and compliance.

Highest-signal resume keywords

Team LeadershipIncome ManagementDebt RecoveryRent Arrears ManagementHousing Benefit Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Income ManagementDebt RecoveryCredit ControlRent Arrears ManagementPerformance ManagementService Performance ImprovementLegislation UnderstandingCourt Processes KnowledgePolicies and Procedures ComplianceWelfare Reform Knowledge

Soft Skills

CoachingMotivatingFeedback ProvisionContinuous Learning Culture

Industry Keywords

Customer AccountsFinancial HardshipUniversal CreditHousing BenefitUK Work Eligibility

About the role

Key responsibilities & impact

Lead a team of Customer Account Specialists
Support the team in delivering effective, compliant services
Maximize rent collection while minimizing financial hardship for customers
Coach, develop, and motivate team members
Manage performance, provide feedback, and address underperformance
Set clear objectives and monitor progress
Foster a culture of continuous learning

Requirements

What you’ll need

Experience of leading, motivating or developing others
Strong background in income management, debt recovery, credit control or similar customer accounts environment
Proven track record of improving team and service performance
Sound understanding of rent arrears management, relevant legislation, court processes, policies and procedures
Good working knowledge of Housing Benefit, Universal Credit and Welfare Reform
Must be eligible to work in the UK

Benefits

Comp & perks

Rewards for hard work and commitment
Benefits that support your lifestyle