CivilGrid

Customer Success Manager

• Perform internally and externally facing quarterly account reviews
• Deploy CivilGrid to new accounts, performing on-site training as needed
• Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues
• Develop dashboards and metrics to monitor customer health
• Communicate internally and to customers, customer health findings
• Engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors
• Actively manage deployments and build close relationships with champions and key customers
• Drive product usage, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter
• Develop case studies collaboratively with customers
• Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams
• Provide technical expertise on civil engineering
• Further develop CivilGrid’s customer success playbook

Backend Engineer

• Design and build end-to-end features, covering everything from database models to user-facing components using React
• Tackle a variety of areas: web and mobile applications, mapping interfaces, data processing pipelines, algorithmic relevancy, and real-time collaboration tools
• Profile and tune performance across the entire stack to ensure efficient and responsive systems
• Implement and maintain analytics, health monitoring, alerts, and logging to maintain operational visibility and system reliability

Software Engineer II – Backend

Senior Backend Engineer

• Scale the Function: hire, train, and mentor the initial Customer Success team, fostering a culture of customer empathy and proactive partnership.
• Define Customer Journey: Build the end-to-end customer journey, including onboarding playbooks, renewal & expansion strategies, and QBR structures to ensure value realization for the customer.
• Drive Metrics (NRR/GRR): Proactively monitor health scores to reduce churn and identify expansion opportunities, reporting regularly to executive leadership.
• Product Liaison: Act as the voice of the customer to inform the product roadmap, ensuring the platform addresses client pain points and adoption barriers.
• Cross-functional Leadership: Align success initiatives with Sales for hand-offs and Marketing for case studies/advocacy.

Head of Customer Success

Project Manager

• Provide expert-level markup, interpretation, and guidance of complex utility engineering records, as-builts, and historical plan sets.
• Conduct rigorous QA/QC on digitized deliverables to ensure absolute accuracy before they reach the CivilGrid platform.
• Manage and lead delivery-focused teams (Customer Success, GIS, Utilities Research, etc.) to complete utilities research projects.
• Mentor junior employees by sharing your deep industry and technical knowledge, and coach them through completing complex projects.
• Design and implement QAQC frameworks and data validation pipelines.

Digitization Project Manager

Computer Vision Engineer

• Explore our data and workflows to identify opportunities where CV/ML-based solutions can have the most impact
• Apply classical computer vision techniques — feature matching, geometric transformations, image registration — to build internal and customer-facing features
• Prepare training data, and train, fine-tune, and validate vision-based models
• Develop cross-technology solutions that combine VLMs, vision-based models, and classical CV to solve problems no single approach can
• Ship CV pipelines that can be continuously monitored and validated, with evaluation harnesses and quality metrics built in from day one

Product Marketing

• Own positioning and messaging end-to-end — develop and maintain the core narrative for CivilGrid’s platform and products, keeping it sharp, differentiated, and grounded in what buyers actually care about across utilities, AEC firms, and municipalities.
• Drive product launch motions — lead go-to-market planning and execution for new features and products, from launch brief through sales enablement and campaign materials, in tight collaboration with Product and Sales.
• Build and maintain the sales enablement library — create and continuously improve the decks, battlecards, one-pagers, objection-handling guides, and competitive intelligence that help the revenue team win deals and shorten cycles.
• Translate customer and market insight into strategy — run win/loss interviews, buyer research, and ICP refinement to ensure messaging reflects how customers actually describe their problems and evaluate solutions.
• Develop product content that earns credibility — produce case studies, solution briefs, demo scripts, and technical explainers that speak the language of civil engineers, utility planners, and project managers.
• Support campaign strategy for launch and growth motions — partner with the content marketer to develop campaign concepts, messaging frameworks, and audience segmentation; you’re not the campaign manager, but you set the strategic foundation.
• Grow the function as CivilGrid scales — help define what best-in-class product marketing looks like here, build the playbooks, and eventually help grow the team as headcount expands.