Customer Success Manager

CivilGrid

Customer Success Manager at CivilGrid collaborating with clients in civil engineering. Facilitating onboarding, managing account growth, and providing ongoing support and technical expertise.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical expertise in civil engineering and customer success, effectively managing account deployments and fostering relationships with stakeholders. Proficient in developing metrics and dashboards to monitor customer health and drive product usage.

Highest-signal resume keywords

Customer Success ManagementCivil Engineering ExpertiseTechnical AptitudeStakeholder EngagementLeadership and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Civil DesignDashboard DevelopmentMetrics MonitoringTechnical Issue ResolutionAccount Management

Soft Skills

Problem-SolvingCommunicationLeadershipCollaborationBias Toward Action

Tools & Technologies

CivilGrid

Industry Keywords

Customer HealthAccount ReviewsFieldworkPublic WorksStakeholder Management

About the role

Key responsibilities & impact

Perform internally and externally facing quarterly account reviews
Deploy CivilGrid to new accounts, performing on-site training as needed
Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues
Develop dashboards and metrics to monitor customer health
Communicate internally and to customers, customer health findings
Engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors
Actively manage deployments and build close relationships with champions and key customers
Drive product usage, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter
Develop case studies collaboratively with customers
Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams
Provide technical expertise on civil engineering
Further develop CivilGrid’s customer success playbook

Requirements

What you’ll need

4+ years of experience in customer or client facing roles, and/or civil engineering
Strong technical aptitude, with familiarity in civil design
Excellent leadership, communication, and problem-solving skills
A strong bias toward action, and comfort having a point of view, and when appropriate working independently with limited guidance
Willingness to travel up to 50%, with flexibility for fieldwork and remote engagements

Benefits

Comp & perks

Company-funded medical, dental, and vision insurance — including medical plans at no cost to the employee
FSA (health and dependent care)
Unlimited PTO and a culture that expects you to actually use it
401(k) plan
Flexible, remote-friendly work environment
A high-trust team, real ownership, and the chance to do the most meaningful work of your career