City National Bank of Florida

Client Services Representative

• Accountable for ensuring client retention and satisfaction by efficiently by promptly and efficiently addressing all service requests and inquiries.
• Initiates outreach to clients as needed to provide exceptional service, ensuring adherence to company policies and regulatory requirements.
• Independently handles loan servicing requests, including advances, pay-downs, statement and bill copies, billing issues, insurance, escrows, flood insurance, and related items, ensuring accurate and timely processing.
• Manages the onboarding of new clients by opening and processing all type of account, products, and services.
• Serves as the primary point of contact for client servicing, maintaining comprehensive knowledge of the relationship: Issues, collects, and reviews required deposit account documents and disclosures via DocuSign or in-person collection.
• Ensures all documents are uploaded in the system within the defined timeframe for account opening, in line with CNB P&P.
• Coordinates with Electronic Banking and Treasury Management on onboarding status, completion of forms, implementation, or necessary training.
• Completes customer profiles/CIP, Bizchex-Chexsystem, ownership information, and account profiles, performing list checks, OFAC & Google searches.
• Sets up and maintains analysis composites to ensure accurate data representation, collaborates with cross-functional teams to integrate necessary account information, and ensures that all client data is properly linked and balanced for analysis and reporting.
• Handles Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards, in line with CNB P&P.
• Responsible for ensuring Regulatory Excellence: Decision Making or collecting proper approvals and enter decisions on overdrafts in EIM (within their authorized limits).
• The first client contact to collect missing documents and other applicable items/ documents relating to new Deposit/loan accounts.
• The first client contact to satisfy BSA/RFI requests.
• Completion of BSA requests within defined timeframe noted in the request; this includes (but not limited to): RFIs which includes EDD/KYC-updates, PO Alert, OFAC, High Risk Review & Other.
• Ensures compliance with regulatory requirements including completion of KYCs/EDDs when onboarding clients and continue updates.
• Completion of Regulatory Excellence Consultant (REC) findings requests within defined timeframe noted in the request.
• Responsible for follow up activities related to new onboarding and maintenance requests using varies system reports.
• Follow-up activities included but not limited to account funding, TM implementation, Online Banking set-up, KYC status.
• Follow up with a phone call, to answer any questions, concerns, ensure customer is completely set up.
• Escalate all unresolved issues related to the above mentioned tasks to the RM or Supervisor.
• Completes Reg E disputes, resolves fraud, check disputes, check processing errors, and other activities related to the Aithent system.
• Accountable for managing and processing all client requests or inquiries related to deposit accounts, including, but not limited to: CIS maintenance changes.
• Correcting CIP errors.
• Closing accounts and completing the closing code reason.
• Address changes.
• Change of Signer maintenance (including the issuance and collection of all appropriate signature documents and disclosures).
• Deposit Research (statements, check copies, balance inquiries, etc.).
• Accountable for ensuring the proper disposition of all exception items from Deposit Operations and the Non-Post database related to the clients served.
• Composes and types letters, emails, and other special reports related to clients’ needs (e.g., Excel sheet, PowerPoint, org chart).
• Responsible for organizing and maintaining client files for deposits and loans, including the creation of customer folders and subfolders as requested.
• Maintains strong product knowledge and attends training as needed to cross-sell bank products.
• Assesses client needs and cross-sells bank products and services, referring opportunities to relevant departments, including lending, Treasury Management, or Wealth Management.
• Effectively communicates with other departments within the bank, fully understanding the importance of teamwork and communication.
• Maintains ongoing communication with Relationship Managers regarding client activities, issues, RFIs status, compromised accounts, and potential opportunities (Pipeline).
• Participates in on-site client visits and relationship reviews, as needed.
• Ensures adherence to the Bank’s operational, regulatory, and security policies and procedures.
• Facilitates the collection of required items from clients for RMs as outlined in the loan-closing checklist for new loans, modifications, renewals, and other related requests.
• Supports RM’s Dashboard/pipeline management, creates opportunities, completes KYC in collaboration with RMs, coordinates payoffs/releases, fee waivers, and resolves past dues, maturing loans, Minimum Deposit Requirement, and Covenants.
• Collects, reviews, and uploads loan-required ticklers (covenants) in accordance with loan conditions.

Senior Client Services Specialist

Director

• The Director of Corporate is responsible for the management of the Corporate Banking business segment.
• Ensures adherence to the bank's credit policies and actively monitors portfolio quality.
• Through leadership and motivation, includes but is not limited to working with the other business segments to maximize deposit growth, fee income opportunities, loan growth, cross sales and referrals to other banking units.
• Structuring incentive campaigns, staff development; tracking results, developing sales marketing plans; establishing production goals, making business development calls with branch and lending personnel; working with Marketing Department to create advertising and marketing materials; evaluating staff members and seeking involvement in key community activities and business organizations.
• Ensures Bank's business segment and profitability goals are met.
• Participates in business development and expansion of client relationship activities.
• Acts as the primary advisor for a portfolio of corporate banking clients who need financial products and services to meet their financial needs.

Senior Client Services Specialist

Director of Corporate Banking – Healthcare/Non-Profit/Government