City National Bank of Florida

Data Analyst

• Partner with Business Risk Control Officers (BRCOs) to support reporting and analytics required for Risk and Control Self-Assessments (RCSAs)
• Collaborate with the Control Testing Manager to produce reporting and data outputs required for control testing activities
• Monitor exception reports to identify data quality issues, and support the identification, escalation, and remediation of issues impacting risk reporting and control effectiveness
• Prepare, design, and maintain departmental reporting, including Key Risk Indicators (KRIs), dashboards, scorecards, and recurring reports to enhance visibility into risk and performance metrics
• Ensure accuracy, completeness, and consistency of data used in reporting and analytics
• Analyze structured and semi-structured data to support risk identification, decision-making, and operational improvements
• Maintain an inventory of department reporting tools, data sources, and associated control documentation to support governance and oversight requirements
• Assist in regulatory examinations, and internal and external audits by providing reporting, analytics, and supporting documentation
• Prepare executive-ready materials, including reporting packages, presentations, and visualizations for governance committees
• Maintain thorough documentation of reporting methodologies, assumptions, and data sources to support audit and review processes
• Collaborate with business lines, risk teams, and other stakeholders to validate data sources, align reporting outputs, and ensure consistency in risk reporting
• Communicate effectively with internal and external partners, including business lines, risk teams, and support functions
• Provide guidance, support, and training to lines of business on reporting tools, dashboards, and compliance-related processes
• Maintain strong product, system, and process knowledge to effectively support risk management activities

Business Risk & Controls Data Analyst

Auditor

• Independently conducts comprehensive audits of all accounting records of the bank
• Exercises discretion in planning audits, performing walk-throughs, assessing risks and controls, executing fieldwork
• Communicates audit findings and strategic recommendations to senior management
• Develops and negotiates Corrective Action Plans during audit fieldwork
• Drafts comprehensive audit reports detailing scope, observations, management discussion items, and enhancement opportunities
• Collaborates with Bank Examiners and External Auditors during examinations and audits
• Designs and revises audit procedures and internal control questionnaires as required
• May focus on specialized areas requiring advanced expertise

Senior Auditor

Client Services Representative

• Accountable for ensuring client retention and satisfaction by efficiently addressing all service requests and inquiries.
• Initiates outreach to clients as needed to provide exceptional service, ensuring adherence to company policies and regulatory requirements.
• Independently handles loan servicing requests, including advances, pay-downs, statement and bill copies, billing issues, insurance, escrows, flood insurance, and related items, ensuring accurate and timely processing.
• Manages the onboarding of new clients by opening and processing all types of account products and services.
• Serves as the primary point of contact for client servicing, maintaining comprehensive knowledge of the relationship; issues, collects, and reviews required deposit account documents and disclosures via DocuSign or in-person collection.
• Ensures all documents are uploaded in the system within the specified timeframe for account opening, in line with CNB P&P.
• Coordinates with Electronic Banking and Treasury Management on onboarding status, completion of forms, implementation, or necessary training.
• Completes customer profiles/CIP, Bizchex-Chexsystem, ownership information, and account profiles, performing list checks, OFAC & Google searches.
• Sets up and maintains analysis composites to ensure accurate data representation, collaborates with cross-functional teams to integrate necessary account information, and ensures that all client data is properly linked and balanced for analysis and reporting.
• Handles Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards, in line with CNB P&P.
• Responsible for ensuring Regulatory Excellence: Decision Making or collecting proper approvals and enter decisions on overdrafts in EIM (within their authorized limits).

Senior Client Services Specialist

Risk

• Ensure Operational Risk Events (“OREs”) and complaints are promptly captured, documented, and reported through the appropriate risk systems.
• Independently review and analyze operational risk events above a defined threshold that impact or originate from the Line of Business (“LOB”); identify root causes, document findings, and support the development of corrective action plans.
• Where applicable, record material control deficiencies in the system of record (Archer).
• Map OREs and complaints related to control deficiencies to impacted controls in the Risk and Control Self-Assessment (RCSA); reassess residual risk levels and escalate when residual risk exceeds the Bank’s risk appetite.
• Evaluate external events (e.g., industry or regulatory incidents) to assess relevance to the LOB and recommend control enhancements or additions when needed to mitigate similar risks.
• Monitor and communicate the status of RCSAs to the supported LOB, identifying risks outside of appetite, new or open issues, and changes in risk exposure.
• Maintain an accurate and updated inventory of business processes executed by the assigned LOB and ensure those processes are properly reflected in the RCSA and associated system of record.
• Track risks related to LOB products, services, and processes; identify inherent risks and monitor internal or external changes that may affect the risk profile.
• Collaborate with product and service owners to assess risk in new or modified offerings; ensure appropriate controls are identified and incorporated into the RCSA.
• Engage with Risk Subject Matter Experts (SMEs) such as BSA/AML, Compliance, Information Security, Technology, Third Party Risk, and Fraud to validate risks and controls associated with LOB activities.
• Assess documentation and control coverage for models, vendors, tools, and applications used by the LOB by collaborating with Model Risk Management (MRM), Third Party Risk Management (TPRM), and Technology teams to ensure appropriate inclusion and alignment within risk frameworks.
• Ensure controls mitigating LOB risks are accurately documented and evaluated for design and effectiveness, including key control designation, in alignment with the Controls Standard.
• Independently review RCSA control testing results provided by the First Line of Defense (1LOD) QA team for completeness and adherence to control testing standards; identify any gaps or inconsistencies and escalate or follow up as needed.
• Conduct Quality Assurance (QA) checks related to control testing, by verifying that required elements (e.g., sample size, frequency, evidence) meet applicable standards, and escalate findings or inconsistencies for resolution as needed.
• Monitor control performance data to ensure controls are functioning as intended and identify any gaps or weaknesses requiring remediation.
• Serve as the Issues Management Coordinator for the LOB, ensuring consistent issue documentation, SLA tracking, and timely escalation through designated risk systems, while collaborating with appropriate SMEs to support resolution efforts.
• Collaborate with issue sources to identify finding owners, confirm severity ratings, and map issues to corresponding RCSA controls.
• Perform Quality Control (QC) on issues owned by the supported LOB to confirm accuracy, completeness, and proper classification.
• Reassess residual risks when issues impact controls, ensuring accurate risk reflection and working with stakeholders to determine if mitigation is required when risk exceeds appetite.

Senior Business Risk Control Officer

• Overseeing risk, compliance, and operational control frameworks to ensure regulatory adherence and financial stability
• Conducting risk assessments and monitoring business activities
• Enhancing internal controls in collaboration with business units, audit teams, and senior management
• Engaging with stakeholders to support business performance, compliance, and operational efficiency

Business Risk Control Officer

Analyst

• Review and validate new account documentation, including KYC details, for accuracy and completeness
• Perform daily checks using bank systems to ensure compliance with established procedures
• Report discrepancies or potential risks to the appropriate manager promptly
• Assist with account opening processes by following documented procedures
• Support implementation of new processes by applying provided instructions and guidelines
• Maintain up-to-date knowledge of applicable regulations and internal procedures
• Complete assigned tasks accurately and within established timelines
• Perform other related duties as directed by management

Business Controls Analyst

Business Analyst

• Translate sales strategies into actionable steps
• Oversee the structure and execution of pipeline reviews
• Monitor and report client calling activities
• Align campaign execution and communication efforts with business priorities
• Facilitate strategic communication between bankers and internal teams
• Prepare and format business review materials and executive summaries

Banking Business Analyst

General Counsel

• Manage and oversee complex loan documentation processes, ensuring compliance with applicable laws, regulations, and internal policies.
• Provide expert legal support throughout the loan lifecycle, with a particular focus on capital markets transactions.
• Draft, review, and negotiate loan documents for a wide range of commercial lending transactions.
• Provide enhanced due diligence and expert review of documentation for capital markets loans.
• Review and assess loan documentation prepared by outside counsel.
• Oversee post-closing activities, including collection of title documents, verification of executed agreements, and resolution of discrepancies.
• Identify and address legal risks throughout the loan lifecycle.
• Work closely with internal business units, external counsel, and counterparties.

Associate General Counsel

• Answers inbound and places outbound calls, taking appropriate action on each interaction, including addressing client questions, concerns, or issues related to products and services.
• Delivers consistent client service and support via telephone, email, or in person, with a focus on client satisfaction.
• Provides accurate responses by adhering to established policies, procedures, and regulatory requirements.
• Maintains adherence to quality assurance standards and participates in quality monitoring sessions as required.
• Offers detailed and accurate information about the bank’s products, services, policies, and procedures.
• Identifies call trends or potentially suspicious activity and promptly notifies management and/or the Fraud Investigations Unit.
• Maintains working knowledge of digital banking applications, branch systems, and basic branch balancing processes.
• Meets performance targets, including key performance indicators (e.g., average handling time, first call resolution).
• Distinguishes between user error and technical issues; escalates concerns to management, system administrators, or Technical Services when appropriate.
• Ensures compliance with operational, regulatory, and security policies and procedures.
• Communicates effectively with other departments, supporting teamwork and accurate information sharing.
• Follows department scheduling guidelines; reports attendance or schedule discrepancies to the Supervisor in a timely manner.
• Provides policy and procedure guidance related to trusts, guardianships, estates, court orders, and powers of attorney; escalates inquiries beyond procedural scope to the Supervisor.
• Opens case tickets in Elevate and routes requests to appropriate departments as needed.
• Maintains proficiency in digital banking functions (e.g., Zelle, wires, etc.).
• Completes assigned special tasks or projects as requested.
• Stays current on, and adheres to, all bank and departmental policies and procedures.

Client Care Specialist

• Translate sales strategies into actionable steps by distributing initiative materials, validating execution quality, and updating progress against key performance indicators (KPIs)
• Oversee the structure and execution of pipeline reviews, campaign timelines, team engagement forums, and performance tracking frameworks to ensure alignment with strategic objectives
• Evaluate and document business opportunities, assess lead quality, and direct high-potential prospects to appropriate bankers
• Monitor and report client calling activities, pipeline status, and closed deals to ensure adherence to weekly performance expectations
• Align campaign execution and communication efforts with business priorities in partnership with Marketing
• Apply standardized processes across Production LOBs to ensure consistency in initiative execution
• Facilitate strategic communication between bankers and internal teams including Risk, Compliance, Operations, Technology, and Finance
• Lead efforts involving Assistant Regional Directors (ARDs) and escalate early warning cases for leadership review
• Track operational risk issues and self-identified items in collaboration with the First Line of Defense (1LOD), ensuring visibility and follow-through
• Compile findings and responses across LOBs for leadership review and resolution tracking
• Engage with Compliance and Risk teams to address regulatory requirements and ensure alignment with enterprise standards
• Identify and escalate significant balance fluctuations for leadership attention
• Prepare and format business review materials, executive summaries, and presentation decks for leadership meetings, ensuring data accuracy and relevance to strategic goals
• Generate and interpret business reports that inform leadership decisions, track performance trends, and support enterprise-wide initiatives
• Oversee budget-related activities, vendor engagement, resource planning, onboarding logistics, and team initiatives with strategic oversight.