City National Bank of Florida

Client Services Representative

• Accountable for ensuring client retention and satisfaction by efficiently addressing all service requests and inquiries.
• Initiates outreach to clients as needed to provide exceptional service, ensuring adherence to company policies and regulatory requirements.
• Independently handles loan servicing requests, including advances, pay-downs, statement and bill copies, billing issues, insurance, escrows, flood insurance, and related items, ensuring accurate and timely processing.
• Manages the onboarding of new clients by opening and processing all types of accounts, products, and services.
• Serves as the primary point of contact for client servicing, maintaining comprehensive knowledge of the relationship.
• Manages Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards, in line with CNB P&P.
• Responsible for ensuring Regulatory Excellence: Decision Making or collecting proper approvals and entering decisions on overdrafts in EIM.
• Completes customer profiles/CIP, Bizchex-Chexsystem, ownership information, and account profiles, performing list checks, OFAC & Google searches.
• Ensures compliance with regulatory requirements including completion of KYCs/EDDs when onboarding clients.

Senior Client Services Specialist

Compliance

• Build and oversee a robust compliance management system (CMS) consistent with OCC guidance, FFIEC handbooks, and interagency expectations.
• Ensure adherence to consumer compliance regulations, privacy laws, payments and deposit regulations and insider/affiliate rules.
• Supports the bank’s engagement with regulators, including exam management, responses, and remediation of findings.
• Establish policies, standards, and training that integrate regulatory compliance obligations into daily operations and client interactions.
• Report regularly to the CRLO and provide independent reporting to the Management & Board Risk Committees.
• Track and manage regulatory issues, including compliance-related MRAs and MRIAs, ensuring timely & sustainable closure.
• Develop compliance KPIs, KRIs, and dashboards to give management and the Board visibility into regulatory compliance trends.
• Lead the bank’s regulatory change management process by proactively identifying, assessing, and implementing new or amended laws, regulations, and supervisory guidance.
• Advise business line leaders on regulatory impacts, emerging risks, and new product launches.
• Drive a culture of compliance accountability across the three lines of defense, in partnership with the Talent, Development & Culture Department.
• Oversee the creation, review, and maintenance of customer disclosures across all products and services, ensuring accuracy, clarity, and consistency with applicable laws, regulations, and OCC/CFPB expectations.

Chief Compliance Officer

Analyst

• Responsible for fulfilling the Anti-Money Laundering/Bank Secrecy Act requirements through identification and monitoring of suspicious activity, including but not limited to OFAC laws and the Bank's internal policies and procedures.
• Primarily directly responsible for the BSA/AML function of monthly alert resolutions identified in the AML monitoring solution with full accountability for timely analysis, documentation and follow-up.
• Prepares Suspicious Activity Reports (SAR's) in an accurate and timely manner for Management review and approval.
• Responds to any incoming BSA questions and provides necessary guidance to Account officers and/or Junior BSA Monitoring Analyst.
• Provides assistance to the FIU Manager and/or Team Lead in the preparation of audits and regulatory examinations.

BSA Monitoring Analyst

Customer Support

• Consistently meets and/or exceed assigned individual and team sales goals
• Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations and providing prompt client service
• Develops and maintains a prospect list of potential clients and participates in networking, outside sales efforts and cold calling
• Opens and processes all types of accounts, products and/or services for clients after consulting with them on their specific needs
• Handles general client inquiries and reconciles client statements, conferring with operations personnel regarding discrepancies
• Services all client account needs, including teller work: accepts deposits, cashes checks within limits, processes withdrawals, sells travelers checks and cashier checks
• Accepts loan payments and facilitates transactions
• Provides access to safe deposit boxes, completes documents to rent/transfer/surrender, receives rents, follows up on past due rents, witnesses drilling, and prepares abandoned property for escheatment
• Performs all paying, receiving and collection functions within the banking center with a high degree of accuracy
• Adheres to cash handling, operational, security, BSA/AML and all other policies and procedures
• Interviews prospective loan applicants (in conjunction with Lending staff or within scope), collects client documents, assists underwriting officer or Bank Manager, and may close loans based on type
• Completes all necessary G/L tickets and balances accurately; able to handle vault duties and ATM reconciliations
• May perform more complex service and branch functions such as inputting and verify outgoing domestic/international wires according to authorization limits
• Assists as needed with Branch BSA operations and processes wire transfers
• Performs routine service requests and administrative bank functions and prepares necessary reports in a timely basis
• Must be able to travel to various Bank locations with little or no notice
• Meets the requirements of the S.A.F.E. Act and follows related procedures

Banking Center Support Specialist

• Meet servicing needs of large Corporate, Real Estate, Business Banking, and Private Client Group clients through integrated Depository, Loan, and Treasury Management services
• Promptly and efficiently address all service requests and inquiries to ensure client retention and satisfaction
• Initiate outreach to clients as needed and serve as primary point of contact for client servicing
• Independently handle loan servicing requests (advances, pay-downs, statements, billing issues, insurance, escrows, flood insurance)
• Manage onboarding of new clients by opening and processing all account types, products, and services; upload documents and complete account profiles
• Coordinate with Electronic Banking and Treasury Management on onboarding, implementation, and training
• Complete customer profiles/CIP, Bizchex-Chexsystem, ownership information, list checks, OFAC & Google searches
• Set up and maintain analysis composites and ensure accurate account linking and reporting
• Handle Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards in line with CNB policies
• Ensure Regulatory Excellence: collect approvals, enter overdraft decisions in EIM, satisfy BSA/RFI requests, complete KYCs/EDDs, and address REC findings
• Complete Reg E disputes, resolve fraud and check disputes, and manage Aithent system activities
• Manage CIS maintenance, CIP corrections, account closings, address changes, change of signer maintenance, and deposit research
• Organize and maintain client files for deposits and loans, create folders/subfolders, and compose client correspondence and reports
• Maintain product knowledge, attend training, assess client needs, and refer cross-sell opportunities to relevant departments
• Communicate with Relationship Managers about client activities, RFIs status, compromised accounts, and pipeline opportunities
• Participate in on-site client visits and relationship reviews, and support RM’s dashboard/pipeline management