City & County Healthcare Group

General

• Collaborate closely with internal stakeholders supporting quality improvements within operational teams
• Ensure compliance with statutory requirements
• Implement improvement plans to enhance service delivery
• Provide training and support to branch teams

Service Improvement Officer

Assistant

• Support people recovering from illness, injury or hospital admission
• Encourage and motivate clients to complete everyday tasks independently
• Assist with walking, transfers and exercises prescribed by healthcare professionals
• Support people in preparing their own meals and drinks where possible
• Prompt and encourage safe medication routines
• Help clients relearn household tasks such as cleaning, laundry and maintaining their home
• Build confidence in accessing local services, activities and social opportunities
• Observe improvements, identify setbacks and report changes appropriately
• Document progress towards individual goals and celebrate milestones along the way

Reablement Care Assistant

• Collaborate closely with internal stakeholders
• Support quality improvements within operational teams
• Ensure compliance with statutory requirements
• Implement improvement plans to enhance service delivery
• Provide training and support to branch teams

Scheduling Coordinator

• Support function to enable effective centralised rostering throughout the complex division
• Cover outstanding shifts and prioritise emergency requirements
• Support the Deputy Scheduling Team Manager and Scheduling Team Manager with all tasks associated with BAU

Scheduler

• Provide a professional out of hours’ telephone service to our Clients and Staff
• Ensure that calls are dealt with promptly and efficiently
• Escalate all medical emergencies when required

Service Improvement Officer

Reablement Care Assistant

Service Improvement Officer

Scheduling Coordinator

Weekend Out of Hours Scheduler