City & County Healthcare Group

Manager

• Lead, motivate, and develop a central bookings team to deliver consistently high performance
• Set, manage, and monitor KPIs including response times, fill rates, utilisation, conversion, customer satisfaction, and service levels
• Drive a customer-first culture , showing urgency, professionalism, and solution-focused thinking
• Ensure bookings processes are efficient, standardised, and scalable
• Use data, MI, and reporting to identify trends, address underperformance, and continuously improve outcomes
• Coach and performance-manage team members, holding clear expectations and accountability
• Work collaboratively with operational and service teams to balance quality, compliance, and commercial outcomes
• Manage demand, capacity, and workflow in a fast-paced, high-volume environment

Central Bookings Manager

Executive Assistant

• This role is responsible for providing full support to our Managing Director.
• The role will manage multiple diaries and coordinate activity whilst always maintaining confidentiality.
• This is more than an administrative role and the tasks include, but are not limited to; representing the Director in communication/responses to both internal and external stakeholders, booking meetings, maintaining confidential documentation, establishing systems and structures for day-to-day functioning of their responsibilities, project management of functional activities.
• In some instances may supervise others and allocate administrative resources as necessary.
• This role will act as a filter for all external queries raised to the most senior individuals in the business, answering calls, emails and paper correspondence, and will coordinate meetings and minute take where necessary.

Personal Assistant

Recruitment

• As a Recruitment Consultant at Hamilton Cross, you'll play a hands-on role in ensuring we have a steady stream of top-tier healthcare professionals ready to meet client needs.
• Building and maintaining a strong pipeline of qualified Nurses, Healthcare Assistants, and Support Workers through continuous recruitment activity.
• Creating, posting, and managing engaging job adverts across various platforms to attract the best talent.
• Proactively sourcing, screening CVs, conducting initial telephone interviews, and guiding candidates through the onboarding process.
• Promoting the benefits of working with Hamilton Cross to secure candidate interest and commitment.
• Ensuring full compliance by maintaining accurate and up-to-date candidate files in line with internal and regulatory standards.
• Developing and nurturing positive relationships with healthcare workers, offering consistent support and engagement.
• Collaborating with the bookings team to ensure a reliable flow of available staff for client requirements.
• Contributing to team success by achieving recruitment KPIs and upholding quality benchmarks.
• Representing the Hamilton Cross brand with professionalism, integrity, and enthusiasm.
• Championing a positive candidate experience to encourage long-term retention and loyalty.