City & County Healthcare Group

Business Development Rep

• Driving new business across care homes and private healthcare settings
• Building and nurturing strong client relationships at all levels
• Leading recruitment and service delivery teams to meet client needs
• Strategically growing hours, revenue, and margin across your region
• Identifying and capitalising on emerging markets and growth opportunities
• Ensuring service excellence, compliance, and operational efficiency

Business Development Manager – Healthcare

Manager

• Lead, motivate, and develop a central bookings team to deliver consistently high performance
• Set, manage, and monitor KPIs including response times, fill rates, utilisation, conversion, customer satisfaction, and service levels
• Drive a customer-first culture , showing urgency, professionalism, and solution-focused thinking
• Ensure bookings processes are efficient, standardised, and scalable
• Use data, MI, and reporting to identify trends, address underperformance, and continuously improve outcomes
• Coach and performance-manage team members, holding clear expectations and accountability
• Work collaboratively with operational and service teams to balance quality, compliance, and commercial outcomes
• Manage demand, capacity, and workflow in a fast-paced, high-volume environment

Business Development Manager – Healthcare

Central Bookings Manager