Citizant

Business Analyst

• Conduct organizational studies and evaluations to assess the effectiveness of current processes and identify areas for improvement
• Collect and analyze data to generate insights into workflow efficiencies and process bottlenecks
• Design and implement systems and procedures to enhance operational efficiency and support organizational goals
• Work collaboratively with team members to develop practical solutions and best practices for optimized workflows
• Conduct work simplification and measurement studies to streamline tasks and reduce inefficiencies
• Develop methods to measure performance improvements and assess the impact of implemented changes
• Prepare and maintain detailed operations and procedures manuals; ensure manuals are accessible and updated to support staff training and operational consistency.

Senior Management Analyst

ServiceNow

• Lead design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives
• Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies
• Customize ServiceNow modules, including form configuration, UI design, and data models; develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts
• Build and maintain advanced flows using Flow Designer and Automation Engine
• Communicate effectively with a wide range of audiences—from technical teams to C-suite executives—to: Define platform and integration requirements, Translate business objectives into technical solutions, Manage stakeholder expectations and communicate progress or risks
• Lead customer-facing sessions, discovery workshops, and status briefings
• Training and Documentation: Develop and deliver user training sessions or supporting materials for business users and technical teams. Maintain clear technical documentation for configurations, customizations, and integrations

ServiceNow SPM Developer

Backend Engineer

• Development and maintenance of internet browser-based applications to integrate disparate systems for a Federal Government agency.
• Creation and maintenance of technical documentation in support of the project.
• Write secure code that follows Java best coding practices and adheres to project-specific coding standards.
• Analyze user needs and develop software solutions with the aim of optimizing operational efficiency.
• May analyze and design databases within an application area, working individually or coordinating database development as part of a team.

Senior Java Developer

• Leads the efforts for low and moderate-complex projects and low-complexity programs.
• Supports the effort for highly complex projects and all levels of programs.
• Formulates and defines business process and systems scope and objectives for programs and projects through research and fact-finding activities.
• Recommends and applies process improvement and re-engineering methodologies and principles.
• Conducts process improvement programs and projects by proposing, completing, and analyzing business models, data models, and hybrid enterprise models.
• Identifies best practices, documents and assesses performance measurements, and identifies business process and technology solutions to streamline processes.
• Provides group facilitation, interviewing, and training and knowledge transfer to stakeholders.
• Provides expertise to business analysis framework improvement programs by assessing and providing recommendations.
• Applies business analysis on moderately to highly complex projects, scoping, requirements elicitation, business process modeling, requirements management, and feasibility and cost-benefit analysis.

Senior Business Analyst

Manager

We are on the lookout for a Subject Matter Expert (SME) - Computer and Information Systems Manager to champion the IRS Applications Development (AD) Organization's technological advancements for an upcoming opportunity. This critical role is not just about managing IT systems; it's about envisioning and implementing a technological future that aligns with the IRS's strategic goals. The chosen candidate will navigate complex IT landscapes, spearhead the integration of innovative solutions, and ensure that technological implementations enhance operational efficiency, security, and compliance. With a focus on strategic technology planning, this role demands a visionary leader adept at transforming IT challenges into opportunities, ensuring the IRS remains at the cutting edge of technology and service delivery. Responsibilities: Spearhead the evaluation and strategic integration of emerging technologies to foster innovation and efficiency across IRS operations. Lead the assessment and overhaul of existing IT infrastructures, ensuring optimal performance, scalability, and future-readiness. Champion the development and execution of comprehensive IT strategies, aligning technology investments with organizational goals and compliance requirements. Cultivate strong partnerships with stakeholders, IT teams, and external vendors to ensure cohesive technology implementations and solutions. Guide the adoption and governance of IT best practices, standards, and methodologies, including Agile and DevOps, to enhance project delivery and operational excellence. Oversee the design and implementation of robust cybersecurity measures and data protection strategies, safeguarding sensitive information against emerging threats. Actively monitor technology trends and advancements, providing leadership and direction in the adoption of cloud computing, artificial intelligence, and other transformative technologies. Facilitate the continuous improvement of IT service delivery, ensuring systems and processes are efficient, user-centric, and capable of meeting evolving business needs. Lead educational and training initiatives to enhance team capabilities and foster a culture of technical excellence and innovation.

Computer & Information Systems Manager, SME

Program Manager

• The Program Manager (PM) will provide executive-level leadership, direction, and oversight for the combined sustainment, enhancement, and modernization of the Air Force Recruiting Information Support System – Total Force (AFRISS-TF) and the Salesforce-based AFRISS Next-Generation (AFRISS-NG) recruiting platform.
• This role ensures seamless operational continuity across legacy and emerging platforms while driving innovation to support Air Force Recruiting Service (AFRS) strategic objectives.
• Lead a multidisciplinary team of 30+ staff in the sustainment of AFRISS-TF and the development/enhancement of AFRISS-NG.
• Provide strategic direction, aligning program execution with AFRS goals and mission requirements.
• Manage contract deliverables, performance reporting, and stakeholder communications in compliance with DoD and Air Force standards.
• Ensure uninterrupted operation and sustainment of AFRISS-TF, including system support, help desk services, incident management, and compliance with cybersecurity/ATO requirements.
• Oversee phased transition to AFRISS-NG, ensuring knowledge transfer, integration, and parallel operations until AFRISS-TF decommissioning.
• Direct the enhancement of AFRISS-NG Salesforce CRM capabilities (Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics, and related integrations).
• Ensure agile, scalable, and secure development practices, with emphasis on DoD IL4/FedRAMP compliance.
• Serve as the primary liaison with Air Force Recruiting Service leadership, program offices, and system users.
• Conduct weekly briefings, monthly maintenance reporting, and quarterly program management reviews.
• Drive process improvement initiatives, incorporating Lean/Agile practices to increase efficiency and user adoption.

Senior Management Analyst

ServiceNow SPM Developer

Senior Java Developer

Senior Business Analyst

Computer & Information Systems Manager, SME

Program Manager - Remote