Citizant

Program Manager - Remote

Citizant

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Salary

💰 $NaN - $165,000 per year

Job Level

SeniorLead

Tech Stack

CloudCyber SecurityPMP

About the role

  • The Program Manager (PM) will provide executive-level leadership, direction, and oversight for the combined sustainment, enhancement, and modernization of the Air Force Recruiting Information Support System – Total Force (AFRISS-TF) and the Salesforce-based AFRISS Next-Generation (AFRISS-NG) recruiting platform.
  • This role ensures seamless operational continuity across legacy and emerging platforms while driving innovation to support Air Force Recruiting Service (AFRS) strategic objectives.
  • Lead a multidisciplinary team of 30+ staff in the sustainment of AFRISS-TF and the development/enhancement of AFRISS-NG.
  • Provide strategic direction, aligning program execution with AFRS goals and mission requirements.
  • Manage contract deliverables, performance reporting, and stakeholder communications in compliance with DoD and Air Force standards.
  • Ensure uninterrupted operation and sustainment of AFRISS-TF, including system support, help desk services, incident management, and compliance with cybersecurity/ATO requirements.
  • Oversee phased transition to AFRISS-NG, ensuring knowledge transfer, integration, and parallel operations until AFRISS-TF decommissioning.
  • Direct the enhancement of AFRISS-NG Salesforce CRM capabilities (Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics, and related integrations).
  • Ensure agile, scalable, and secure development practices, with emphasis on DoD IL4/FedRAMP compliance.
  • Serve as the primary liaison with Air Force Recruiting Service leadership, program offices, and system users.
  • Conduct weekly briefings, monthly maintenance reporting, and quarterly program management reviews.
  • Drive process improvement initiatives, incorporating Lean/Agile practices to increase efficiency and user adoption.

Requirements

  • 7+ years of progressive experience managing large-scale IT development and sustainment projects within the DoD, Air Force, or federal civilian agencies.
  • Proven experience managing teams of 30+ personnel across multiple functional disciplines.
  • Prior exposure to AFRISS-TF, AFRISS-NG, or equivalent DoD recruiting systems is highly desirable.
  • Demonstrated success in system transition and parallel sustainment of legacy and next-generation IT systems.
  • Project Management Professional (PMP) certification (required).
  • Certified ScrumMaster (CSM) or equivalent Agile certification (preferred).
  • Knowledge/Skills: Expertise in Agile and Waterfall project management methodologies. Understanding of Salesforce Gov Cloud/Hyperforce capabilities and enterprise SaaS sustainment is highly desirable.
  • Familiarity with DoD RMF, Authority to Operate (ATO), cybersecurity standards, and Section 508 compliance.
  • Strong leadership, communication, and stakeholder management skills.
  • Desired Attributes: Experience with AFRISS platforms (TF and/or Next-Gen). Knowledge of Air Force or DoD recruiting service mission, structure, and operational challenges. Demonstrated ability to manage high-visibility IT programs with competing priorities, evolving requirements, and stringent operational standards.
  • Clearance Requirement: Must be a U.S. citizen Active Public Trust or the ability to obtain and maintain one.