Citizant

Solutions Engineer

• Serve as the technical and architecture lead on client engagements focused on implementing agentic AI-based solutions.
• Architect and develop agentic AI solutions using Azure AI services and third-party platforms via xAI’s API.
• Design end-to-end technical architectures that leverage Azure services, large language models (LLMs), agent frameworks, and secure data pipelines.
• Oversee end-to-end implementation of agentic AI solutions, including model training, integration, and testing within Azure environments.
• Ensure compliance with industry standards (e.g., GDPR, HIPAA) and Azure security best practices.
• Monitor AI solution performance using Azure monitoring tools.
• Work with product owners, project managers, and engineering teams to translate business requirements into actionable solution architectures.
• Define system interfaces, APIs, microservice architectures, and orchestration strategies for intelligent agent workflows.
• Ensure technical deliverables meet standards for scalability, security, and maintainability.
• Lead architectural reviews, participate in sprint planning, and ensure alignment with DevSecOps and MLOps best practices.
• Collaborate with stakeholders to evaluate new tools, models, and AI patterns that align with customer goals.
• Prepare technical documentation, diagrams, and architecture artifacts for internal and external stakeholders.
• Stay current with emerging technologies in AI, LLMs, and cloud computing.
• Contribute to internal knowledge sharing and training programs to upskill team members.

AI Solution Architect

Project Manager

• Project Manager will provide comprehensive management support for the eFOS+ program under the direction of FDIC’s Division of Administration’s Chief of Technology and Innovation.
• Coordinate cross-functional activities, ensure alignment with strategic goals, and oversee the execution of complex tasks across technical and operational domains.
• Draft and manage all governance documents and presentations for eFOS+.
• Schedule, facilitate, and document Steering Committee (SC) meetings.
• Provide data and analysis to support SC decisions and progress updates.
• Monitor program activities to ensure alignment with SC vision and feedback.
• Prevent unnecessary system customization by promoting alternative solutions.
• Actively manage program risks and report status weekly or as needed.
• Develop and maintain reports and dashboards using eFOS+ queries and Power BI.
• Build and maintain relationships with collaborating offices to eliminate barriers.

ServiceNow

• Advise on business process and service management best practices.
• Shape strategies for large-scale digital transformation initiatives across ServiceNow Core Services, ITSM, and SPM.
• Identify opportunities for automation and operational efficiencies by customizing the platform.
• Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies.
• Customize ServiceNow modules, including form configuration, UI design, and data models.
• Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and GlideScript.
• Build and maintain advanced flows using Flow Designer and Automation Engine.
• Communicate effectively with a wide range of audiences—from technical teams to C-suite executives.
• Develop and deliver user training sessions or supporting materials for business users and technical teams.
• Maintain clear technical documentation for configurations, customizations, and integrations.

Senior ServiceNow SPM Developer

Systems Engineer

• Lead the design and architecture of computer systems, including hardware, software, networking, and storage components
• Develop comprehensive system blueprints and specifications to guide implementation efforts
• Evaluate emerging technologies, tools, and platforms and make recommendations
• Identify performance bottlenecks and propose solutions to optimize performance and resource utilization
• Integrate robust security measures and ensure compliance with regulations (e.g., GDPR, HIPAA, PCI DSS)
• Design for scalability, redundancy, and resilience
• Collaborate with software developers, network engineers, DBAs, and other stakeholders to ensure interoperability
• Create technical documentation, architecture diagrams, and implementation guides
• Provide progress updates and reports to project stakeholders
• Stay abreast of industry trends and identify opportunities for continuous improvement

Computer Systems Engineer, Architect, SME

• Lead the planning, execution, and closure phases of IT projects, adhering to timelines, budget constraints, and quality standards.
• Craft and maintain detailed project documentation, including project plans, risk assessments, stakeholder analyses, and progress reports.
• Drive the integration of project management best practices and methodologies (e.g., Agile, PMI) to ensure consistent success in project delivery.
• Engage with senior stakeholders and project sponsors to define project scope, objectives, and deliverables, ensuring alignment with strategic goals.
• Oversee a multidisciplinary project team, providing direction and support to achieve project milestones and deliverables.
• Proactively identify, assess, and mitigate project risks, ensuring minimal impact on project timelines and outcomes.
• Facilitate effective communication channels across project teams, stakeholders, and external vendors to ensure a cohesive project execution strategy.
• Champion the incorporation of innovative technologies and practices to enhance project outcomes in support of modernization efforts.

Information Technology Project Manager, SME

Database Administrator

• Collaborate with stakeholders to understand business requirements and translate them into robust and scalable database designs
• Design and implement database solutions that optimize performance, reliability, and security
• Define database standards, best practices, and guidelines, and ensure adherence across projects
• Evaluate and recommend database technologies and tools to support business needs and future growth
• Lead database performance tuning and optimization efforts to ensure optimal system performance
• Develop and maintain data models, schemas, and data dictionaries
• Implement data security measures, including access controls, encryption, and data masking
• Provide technical guidance and mentorship to junior database developers and administrators
• Stay current with emerging technologies and industry trends in database management and incorporate them into our architecture as appropriate

Database Architect, SME

Full-stack Engineer

• Collaborate with cross-functional teams to gather and analyze requirements, design solutions, and develop software applications
• Lead the design and architecture of complex software systems, ensuring scalability, reliability, and performance
• Develop clean, efficient, and maintainable code in accordance with best practices and coding standards
• Conduct thorough testing and debugging of applications to ensure quality and reliability
• Stay current with emerging technologies and industry trends and incorporate them into the development process as appropriate
• Provide technical guidance and mentorship to junior developers, fostering a culture of continuous learning and growth
• Participate in code reviews, team meetings, and project planning sessions to ensure effective collaboration and communication

Senior Applications Software Developer

Business Analyst

• We are seeking a Senior Management Analyst. This role involves conducting organizational studies, designing systems and procedures, and implementing work simplification strategies to streamline processes.
• Organizational Analysis: Conduct organizational studies and evaluations to assess the effectiveness of current processes and identify areas for improvement. Collect and analyze data to generate insights into workflow efficiencies and process bottlenecks.
• System and Procedure Design: Design and implement systems and procedures to enhance operational efficiency and support organizational goals. Work collaboratively with team members to develop practical solutions and best practices for optimized workflows.
• Work Simplification and Measurement Studies: Conduct work simplification and measurement studies to streamline tasks and reduce inefficiencies. Develop methods to measure performance improvements and assess the impact of implemented changes.
• Documentation and Manual Preparation: Prepare and maintain detailed operations and procedures manuals that clearly document processes and protocols. Ensure manuals are accessible and updated regularly to support staff training and operational consistency.

Senior Management Analyst

Manager

• Spearhead the evaluation and strategic integration of emerging technologies to foster innovation and efficiency across IRS operations.
• Lead the assessment and overhaul of existing IT infrastructures, ensuring optimal performance, scalability, and future-readiness.
• Champion the development and execution of comprehensive IT strategies, aligning technology investments with organizational goals and compliance requirements.
• Cultivate strong partnerships with stakeholders, IT teams, and external vendors to ensure cohesive technology implementations and solutions.
• Guide the adoption and governance of IT best practices, standards, and methodologies, including Agile and DevOps, to enhance project delivery and operational excellence.
• Oversee the design and implementation of robust cybersecurity measures and data protection strategies.
• Actively monitor technology trends and advancements, providing leadership and direction in the adoption of cloud computing, artificial intelligence, and other transformative technologies.
• Facilitate the continuous improvement of IT service delivery, ensuring systems and processes are efficient and user-centric.
• Lead educational and training initiatives to enhance team capabilities and foster a culture of technical excellence and innovation.

Computer & Information Systems Manager, SME

• Collaborate with cross-functional teams to gather and analyze requirements, design solutions, and develop software applications that align with business objectives.
• Lead the design and architecture of complex software systems, ensuring scalability, reliability, and performance.
• Develop clean, efficient, and maintainable code in accordance with best practices and coding standards.
• Conduct thorough testing and debugging of applications to ensure quality and reliability.
• Stay current with emerging technologies and industry trends and incorporate them into the development process as appropriate.
• Provide technical guidance and mentorship to junior developers, fostering a culture of continuous learning and growth.
• Participate in code reviews, team meetings, and project planning sessions to ensure effective collaboration and communication.

• Conduct organizational studies and evaluations to assess the effectiveness of current processes and identify areas for improvement
• Collect and analyze data to generate insights into workflow efficiencies and process bottlenecks
• Design and implement systems and procedures to enhance operational efficiency and support organizational goals
• Work collaboratively with team members to develop practical solutions and best practices for optimized workflows
• Conduct work simplification and measurement studies to streamline tasks and reduce inefficiencies
• Develop methods to measure performance improvements and assess the impact of implemented changes
• Prepare and maintain detailed operations and procedures manuals; ensure manuals are accessible and updated to support staff training and operational consistency.

Backend Engineer

• Development and maintenance of internet browser-based applications to integrate disparate systems for a Federal Government agency.
• Creation and maintenance of technical documentation in support of the project.
• Write secure code that follows Java best coding practices and adheres to project-specific coding standards.
• Analyze user needs and develop software solutions with the aim of optimizing operational efficiency.
• May analyze and design databases within an application area, working individually or coordinating database development as part of a team.

Senior Java Developer

• Lead design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives
• Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies
• Customize ServiceNow modules, including form configuration, UI design, and data models; develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts
• Build and maintain advanced flows using Flow Designer and Automation Engine
• Communicate effectively with a wide range of audiences—from technical teams to C-suite executives—to: Define platform and integration requirements, Translate business objectives into technical solutions, Manage stakeholder expectations and communicate progress or risks
• Lead customer-facing sessions, discovery workshops, and status briefings
• Training and Documentation: Develop and deliver user training sessions or supporting materials for business users and technical teams. Maintain clear technical documentation for configurations, customizations, and integrations

ServiceNow SPM Developer

• Leads the efforts for low and moderate-complex projects and low-complexity programs.
• Supports the effort for highly complex projects and all levels of programs.
• Formulates and defines business process and systems scope and objectives for programs and projects through research and fact-finding activities.
• Recommends and applies process improvement and re-engineering methodologies and principles.
• Conducts process improvement programs and projects by proposing, completing, and analyzing business models, data models, and hybrid enterprise models.
• Identifies best practices, documents and assesses performance measurements, and identifies business process and technology solutions to streamline processes.
• Provides group facilitation, interviewing, and training and knowledge transfer to stakeholders.
• Provides expertise to business analysis framework improvement programs by assessing and providing recommendations.
• Applies business analysis on moderately to highly complex projects, scoping, requirements elicitation, business process modeling, requirements management, and feasibility and cost-benefit analysis.

Senior Business Analyst

We are on the lookout for a Subject Matter Expert (SME) - Computer and Information Systems Manager to champion the IRS Applications Development (AD) Organization's technological advancements for an upcoming opportunity. This critical role is not just about managing IT systems; it's about envisioning and implementing a technological future that aligns with the IRS's strategic goals. The chosen candidate will navigate complex IT landscapes, spearhead the integration of innovative solutions, and ensure that technological implementations enhance operational efficiency, security, and compliance. With a focus on strategic technology planning, this role demands a visionary leader adept at transforming IT challenges into opportunities, ensuring the IRS remains at the cutting edge of technology and service delivery. Responsibilities: Spearhead the evaluation and strategic integration of emerging technologies to foster innovation and efficiency across IRS operations. Lead the assessment and overhaul of existing IT infrastructures, ensuring optimal performance, scalability, and future-readiness. Champion the development and execution of comprehensive IT strategies, aligning technology investments with organizational goals and compliance requirements. Cultivate strong partnerships with stakeholders, IT teams, and external vendors to ensure cohesive technology implementations and solutions. Guide the adoption and governance of IT best practices, standards, and methodologies, including Agile and DevOps, to enhance project delivery and operational excellence. Oversee the design and implementation of robust cybersecurity measures and data protection strategies, safeguarding sensitive information against emerging threats. Actively monitor technology trends and advancements, providing leadership and direction in the adoption of cloud computing, artificial intelligence, and other transformative technologies. Facilitate the continuous improvement of IT service delivery, ensuring systems and processes are efficient, user-centric, and capable of meeting evolving business needs. Lead educational and training initiatives to enhance team capabilities and foster a culture of technical excellence and innovation.

Program Manager

• The Program Manager (PM) will provide executive-level leadership, direction, and oversight for the combined sustainment, enhancement, and modernization of the Air Force Recruiting Information Support System – Total Force (AFRISS-TF) and the Salesforce-based AFRISS Next-Generation (AFRISS-NG) recruiting platform.
• This role ensures seamless operational continuity across legacy and emerging platforms while driving innovation to support Air Force Recruiting Service (AFRS) strategic objectives.
• Lead a multidisciplinary team of 30+ staff in the sustainment of AFRISS-TF and the development/enhancement of AFRISS-NG.
• Provide strategic direction, aligning program execution with AFRS goals and mission requirements.
• Manage contract deliverables, performance reporting, and stakeholder communications in compliance with DoD and Air Force standards.
• Ensure uninterrupted operation and sustainment of AFRISS-TF, including system support, help desk services, incident management, and compliance with cybersecurity/ATO requirements.
• Oversee phased transition to AFRISS-NG, ensuring knowledge transfer, integration, and parallel operations until AFRISS-TF decommissioning.
• Direct the enhancement of AFRISS-NG Salesforce CRM capabilities (Service Cloud, Experience Cloud, Marketing Cloud, CRM Analytics, and related integrations).
• Ensure agile, scalable, and secure development practices, with emphasis on DoD IL4/FedRAMP compliance.
• Serve as the primary liaison with Air Force Recruiting Service leadership, program offices, and system users.
• Conduct weekly briefings, monthly maintenance reporting, and quarterly program management reviews.
• Drive process improvement initiatives, incorporating Lean/Agile practices to increase efficiency and user adoption.

AI Solution Architect

Project Manager

Senior ServiceNow SPM Developer

Computer Systems Engineer, Architect, SME

Information Technology Project Manager, SME

Database Architect, SME

Senior Applications Software Developer

Senior Management Analyst

Computer & Information Systems Manager, SME

Senior Applications Software Developer

Senior Management Analyst

Senior Java Developer

ServiceNow SPM Developer

Senior Business Analyst

Computer & Information Systems Manager, SME

Program Manager - Remote