Citi

Analyst

• Provides technical and business support for users of Citi Applications
• Utilizes good understanding of apps support procedures
• Field issues and queries from stakeholders
• Provide short-term resolutions and work with technology partners for long term remediation
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participate in disaster recovery testing
• Develop and maintain technical support documentation
• Analyze applications to identify risks and security issues

Apps Support Intermediate Analyst

Director

• Responsible for turbo charging CCB’s growth strategy in the healthcare industry
• Direct management of the NAM team while ensuring connectivity and productivity globally
• Develop talent and ensure bankers have the tools and knowledge to deliver Citi's power for clients
• Responsible for industry financials and management of risk appetite and controls
• Demonstrate a strong understanding of emerging business and disruptor models as well as current competition
• Lead collaboration with senior leadership within CCB as well as key partners within Banking

Managing Director, Global – North America Healthcare

• capturing and recording data on credit exposures, obligors and facilities in relevant credit systems
• coordinating and maintaining data quality in credit systems
• monitoring and reporting credit exposure
• preparing Credit Approvals and tracking CA progress during the approval process
• maintaining accurate insurance records
• preparing portfolio and related credit information for audits
• making recommendations based on data interpretation

Credit Maintenance Analyst II

Customer Support

• Responsible for legal support activities related to legal operations, litigation, discovery or settlements
• Executes, reviews, processes and tracks legal documentation, executes transactions and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
• Prepares reports and conducts administrative legal work; may contribute to the processing of billing and/or legal settlements
• Maintains detailed records, creates, prepares and processes legal documentation under direction of general counsel
• Conducts research on legal precedent while staying abreast of new and changing regulatory and legal issues and industry initiatives
• May be responsible for legislative/regulatory tracking and distribution of tracking results to legal and business colleagues
• Works closely with team’s manager and legal peers to complete tasks assigned; investigations, research, communications, classification/routing of documentation
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Legal Support Specialist

Backend Engineer

• Design, develop, and test software applications
• Work closely with other team members to ensure that the software is developed and delivered on time and within budget
• Write high-quality code that is well-documented and easy to maintain
• Stay up to date on the latest software development trends and technologies
• Troubleshoot and debug software problems
• Ensure our software platforms are compliant with Citi's security and SDLC (Software Development Life Cycle) processes
• Work with a wide variety of business and tech teams and help them drive towards an everything-as-code and a codified controls mind-set
• Support and drive cultural change, instigating critical thinking about controls and processes and encouraging a culture of continuous improvement

Software Engineer Manager, JavaScript, React, Python, Golang

Accounting Manager

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors.
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly.
• Ensure corporate actions are correctly reflected on the NAV.
• Assist in handling complex issues.
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner.
• Ensure client Service Level Agreement (SLA) and deadlines are met.
• Assist in the collection and analysis of relevant management information from an operational and client perspective.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fund Accounting Analyst 1 – Officer

• Responsible for turbo charging CCB’s growth strategy in the industry with a focus on increasing our market share and market presence
• Develop talent and ensure bankers have the tools and knowledge to deliver the power of Citi for clients
• Responsible for the industry financials and management of our risk appetite and controls inherent in the portfolio
• Ensure strong returns discipline
• Demonstrate a strong understanding of the industry including emerging business and disruptor models as well as current and new competition
• Collaborate with senior leadership within CCB as well as key partners within Banking across products and other Citi businesses

Managing Director, North America – Consumer & Retail Head

Financial Planning and Analysis

• Size global growth opportunity and develop a strategy to capture it
• Identify emerging trends including disruptors / new sub-sectors
• Optimize resource allocation aligned with NAM and Global strategy
• Be visible as an Industry leader in the market and internally
• Drive innovation including development and commercialization of industry specific solutions in partnership with products / regions / countries and leveraging digital tools and platforms
• Collaborate with product and risk partners to ensure we deliver One Citi to our clients
• Own, respond to, uncover and anticipate future needs, roadblocks or risks and expectations
• Drive industry thought leadership externally and internally and drive presence in industry
• Coordinate industry webinars / client events / external marketing
• Be responsible for Industry Financials including returns (RoRC / RoTCE)
• Establish risk appetite for industry and subsectors, including target market definition and risk framework
• Responsibility for quality of the credit portfolio, origination in line with Target Market, prompt problem recognition
• Recruit, build out, and retain a best-in-class commercial banking team
• Manage, and motivate the team, ensuring an aligned organizational model, scorecards and KPIs to monitor business performance
• Talent development, coaching and counselling of staff to provide stretch targets and fulfilling assignments
• Build industry expertise and skills within the industry team and ensure deep understanding of relevant products and solutions
• Foster Global and NAM connectivity for best practice sharing

Managing Director, Global & North America Non Bank Financial Institutions – Head, Commercial Bank

QA Engineer

• Manage a team of Applications Development professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, training and development, hiring and disciplinary actions)
• Oversee process for technical issue escalation and prioritize technical issue resolution
• Leverage skills across Applications Development area to provide technical oversight across systems and applications
• Communicate internal and external departmental interdependence as well as cross product and cross project
• Resolve issues using in-depth knowledge of concepts and procedures within applications development
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business processes, system processes, and industry standards, and make evaluative judgement
• Contribute to planning, budget management, formulation of procedures, and resource planning negotiating with external parties when necessary
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Quality Engineer Manager – Assistant Vice President

• Manage tax and financial reporting operations at a site or functional level including people managers as well as partner across department and business to develop and enhance cost effective solutions that meet client expectations and needs.
• Assess new business viability against existing business capabilities and make appropriate recommendations.
• Assist and encourage employee career progression through defined career paths, management processes, appropriate training, and Professional Development Plans (PDPs)
• Evaluate risk and controls, including operational impact of changes in legislation, and ensure compliance to established controls.
• Lead strategic planning process with business units and prioritize business development requirements to completion.
• Monitor Profit and Loss (P&L), expense managements, budget, and planning.
• Monitor, set, and achieve established department goals during day-to-day operations as well as serve as point of escalation for complex issues and manage resolution of issues and new business requests.
• Direct and participate in department and industry initiatives as well as support corporate governance and ethics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Head of Tax and Financial Reporting – Managed Funds

• Supports implementation of fraud risk strategies for consumer and commercial card businesses with decision engine systems in accordance with defined change control procedures and controls.
• Assist in the management of business requirements, testing, and implementation of projects impacting fraud decision systems as well as system incidents.
• Refine framework for change control risk assessment including evaluation of control gaps within existing processes.
• Support Governance process, evaluating historical performance and emerging changes in the environment.
• Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
• Identify data patterns & trends, and provide insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings.
• Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis and implement mitigation strategies.
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities.
• Work closely with internal and external business partners in building, implementing, tracking, and improving fraud capture decision strategies.
• May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
• Generate and manage regular and ad-hoc reporting to enable effective monitoring and identification of emerging trends.

Senior Fraud Business Analytics Analyst

Vice President

• Assist in the coordination and comprehensive management of issues with key stakeholders
• Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
• Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
• Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
• Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact.
• Support key stakeholders to develop corrective action plans to address identified control gaps or failures
• Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

VP, Issue Management – Technology and GenAI

• Provides leadership and direction through a large team of professionals and/or junior managers.
• Provide leadership to drive optimization and efficiencies in projects.
• Assist management in guiding and influencing decisions that conform to business objectives.
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool.
• Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.
• Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Quality Assurance, Monitoring & Testing Group Manager – SVP

Business Analyst

• Execute Quality Management framework for Client Tax Operations.
• Perform sample testing to review the accurate and timely solicitation in compliance with Tax authorities.
• Conduct comprehensive data reconciliation and validation to ensure the integrity of Client Tax Operations.
• Assist in managing and coordinating responses to queries from Tax Authorities and internal control assessments (e.g., MCA framework) specifically related to Client Tax Operations, under supervision.
• Actively participate in relevant Tax forums and team discussions.
• Identify potential discrepancies or issues in Client Tax Operations and escalate them appropriately to senior team members.
• Contribute to the understanding and application of new or revised Tax requirements.
• Support the development, maintenance, and enhancement of the risk and control framework for Tax reporting processes.
• Stay informed on evolving global tax requirements, Citi policies, standards and adapt QA activities to meet compliance standards, especially those impacting wealth management products.
• Collaborate with internal stakeholders (e.g., Corporate Tax, ICRM, Legal, Business Units) and external parties as required, to address QA issues and support remediation plans.
• Contribute to process improvement and automation initiatives within the Tax reporting function.
• Assist in identifying and implementing best practices to enhance the efficiency, accuracy, and consistency of tax reporting.
• Support the monitoring of data quality metrics and controls to ensure the integrity of data used for tax reporting.
• Assist in conducting risk assessments to identify gaps in existing QA processes and support mitigating compliance risks.
• Prepare and contribute to comprehensive reports on the status of QA programs, key findings, and recommendations for improvement.

Quality Management Analyst

General Counsel

• provide legal counsel on all matters pertaining to technology and operations
• support strategic initiatives and product/service launches
• advise business management/leadership on legal matters related to vendor procurement and commercial transactions
• evaluate Technology business decisions alongside industry standards
• collaborate across internal lines of business and control/support functions
• participate in planning and development initiatives
• identify, evaluate, and manage legal risks and regulatory compliance