Citi

Backend Engineer

• Responsible for backend implementation using Java technologies and integration with front-end
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts

Java/Angular Full Stack Developer, AVP

Vice President

• Leads a team responsible for oversight and performance execution of a variety of third‑party recovery vendors including, but not limited to, collection agencies, law firms, probate and BK vendors.
• This role also manages supporting teams including Vendor Invoicing and the Trial Witness team.
• Build team capability through coaching, structured development plans, training, and succession planning.
• Drive operational excellence, regulatory compliance, and strong financial outcomes
• Partner with Compliance, Operational Risk, Legal, Audit, and Quality teams to strengthen controls and oversee end‑to‑end vendor risk.
• Document and maintain governance routines, including issue management support and regulatory response support.
• Deliver executive‑ready presentations, performance analytics, and strategic updates to senior leadership.
• Represent recovery vendor management in cross‑functional initiatives and enterprise programs.
• Manages multiple teams or a functional area supporting a large complex loan recovery operation
• Controls financial end results of an area
• Controls resources, policy formulation and planning.
• Primarily affects a sub function
• Sets short to medium-term planning of actions and resources for own area
• Manages complex and highly variable issues with substantial potential impact
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
• Ensures essential procedures are followed and contributes to defining standards
• Demonstrates an in-depth understanding of how own area integrates within the overall function to achieves; requires a good understanding of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Accountable for end results
• Required to negotiate internally, often at senior levels (across functions); may communicate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Senior Vice President, Recovery Group Manager

Account Manager

• Identify, build and deepen relationships to gain incremental wallet share of the affluent and High Net Worth segment with financial planning and excellent discovery and profiling skills
• Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling
• With the support of product specialists, intuitively recognize and understand a client's banking, credit and investment needs and goals to provide holistic financial solutions
• Provide regular value-added engagement with clients- High touch, face-to-face meetings at client's preferred location, consistent communication, access to seminars, etc.
• Master referral opportunities to grow portfolio
• Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities
• Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager, etc.)
• Organize client events to enhance client bonding
• Acquire new clients through converting referral leads
• Manage client follow-up and adhere to all Regulatory and Compliance operating procedures
• Ensure that KYC/AML and other compliance norms are strictly adhered
• Partner with all roles on branch team to ensure all clients have a positive in-branch experience
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Wealth Relationship Manager

Security Operations

• Manage multiple teams or a functional area and a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
• Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
• Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
• Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
• Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
• Develops the information infrastructure to support improvement strategies across all portfolios
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Fraud Loss, Client Experience and OpEx management – this is a developing aspect of the role.
• Leveraging Sentiment and NPS data to improve the client experience, ensuring buy-in and action from the team. This must be balanced with Fraud Loss & Operating Expense – continued working sessions with Fraud Policy on how we can prevent losses, while also working through Cap Planners/Technology on ways to save expenses.
• Monthly Business Reviews – regular cadence of producing data for senior leaders, for business reviews and fraud partners (fraud policy, analytics, risk).
• Ability to manage many adhoc requests - technology asks for resources or testers, escalated client, system oversight of bots/fids/applications, etc.

Fraud Operations Group Manager – Cards Security Operations

Data Analyst

• Leverage data and advanced analytics to derive patterns, trends and insights, and perform risk/reward trade-off analysis
• Ownership and management of internal fraud rules, data sources, and evaluation of ETL, execution performance and gap analysis
• Drive alignment across functional teams by interacting with data engineers, analysts, and business leaders to ensure shared understanding of data logic, and implementation specifics
• Ownership of controls and governance processes, identify potential process gaps and opportunities for improving effectiveness
• Generate and manage regular and ad-hoc reporting to enable effective investigation and identification of detection possibilities
• Build effective relationships within and outside the internal fraud team to help ensure successful and timely execution of key portfolio priorities

Senior Fraud Data Analytics Analyst, Assistant Vice President

Full-stack Engineer

• Lead the architectural design and hands-on development of robust, enterprise-grade Java Spring Boot services and APIs.
• Own the creation and scaling of containerized microservices, ensuring they meet high standards for performance, security, and reliability.
• Partner with product managers and frontend teams to define API contracts and guide the integration of micro-frontend (MFE) React and Angular applications.
• Champion and enforce best practices in coding, testing, CI/CD, and security across the team.
• Design and oversee the development of complex integrations with other internal systems, ensuring data integrity and seamless process flow across platforms.
• Evaluate and lead the adoption of tools like GitHub Copilot and advanced code analyzers to boost team productivity, improve code quality, and foster a culture of innovation.
• Lead technical grooming, sprint planning, and design discussions, driving the team toward clear and effective solutions.
• Mentor junior and mid-level engineers through constructive code reviews, pair programming, and regular feedback to foster their technical and professional growth.

Engineering Lead

• Spearhead the architecture, development, and deployment of resilient, scalable, and high-performance applications and services, predominantly in Python, actively incorporating advanced AI technologies to optimize code generation and boost efficiency.
• Employ Python for automation scripting, data processing, machine learning integration, and API creation as required, utilizing AI-driven coding tools to accelerate development timelines.
• Function as a technical mentor and leader for software engineers, offering guidance on leading practices, code integrity, design paradigms, problem-solving methodologies, and the effective utilization of AI-assisted development platforms.
• Orchestrate architectural dialogues and decisions for both nascent and established systems, ensuring alignment with the overarching company technical roadmap.
• Develop reusable libraries and modular frameworks for enterprise use.
• Work with Spark / PySpark for large-scale data processing.
• Perform thorough code reviews to ensure compliance with coding guidelines, enhance performance, and maintain system stability.
• Collaborate closely with product management, QA, DevOps, and other engineering departments to delineate requirements, scope projects, and guarantee successful project delivery.
• Identify and implement avenues for system enhancements, performance tuning, and the reduction of technical debt.
• Advocate for software development best practices, including continuous integration/continuous delivery (CI/CD), automated testing strategies, and comprehensive observability.
• Diagnose and resolve complex technical challenges across diverse environments, ensuring prompt solutions.
• Keep abreast of emerging technologies and industry trends, assessing and recommending their adoption, especially within the domain of AI-driven development.

Senior Python Technical Lead

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming
• Ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow
• Develop standards for coding, testing, debugging, and implementation
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts
• Appropriately assess risk when business decisions are made

Senior Developer, Pega Constellation – Application Development – Technical Lead Analyst, Vice President

Operations

• Primary liaison for global Association (Visa/Mastercard) interactions, ensuring alignment with external standards and updating internal practices accordingly.
• Lead Global Operations Readiness initiatives, acting as the key technology liaison and primary point of contact for all global applications used within the Commercial Card Fraud operations, including end-to-end incident management.
• Manage global projects critical to enhancing Commercial Card Fraud prevention and operational efficiency, from initiation to successful implementation.
• Drive the review, design, and uplift of global operational procedures and controls within Commercial Card Fraud, focusing on continuous improvement, client experience, and automation.
• Contribute to the global team's capabilities by leveraging Spanish language proficiency to facilitate communication and collaboration in diverse operational environments.

Fraud Operations Lead Analyst – Commercial Cards

• lead a team of Workforce Management Ops Support Lead Analysts
• deliver accurate forecasting of headcount needed to achieve key performance metrics
• provide strategic oversight, visionary guidance, and robust leadership for all capacity planning activities
• ensure precise planning, flawless execution, and unwavering alignment to organizational goals
• review and approve vital capacity plans
• drive the development and implementation of advanced analytics
• cutting-edge AI/ML models
• sophisticated Workforce Management (WFM) software applications
• engage with senior leadership and key stakeholders

Senior Vice President, Workforce Management Operations Group Manager

Risk

• Provide strategic support in the formulation and implementation of operational risk management policies and procedures, prioritizing resilience, and third-party risk management
• Oversee Operational Risk Management related to the Third-Party Resiliency program, including business continuity, enterprise resilience, and recovery and resolution planning to ensure the organization’s ability to anticipate, withstand, recover, and adapt to disruptive events
• Manage oversight of Third-Party Risk, including risk assessment, contract execution, and exit strategies for external and internal service providers, ensuring alignment with enterprise risk appetite and regulatory standards
• Oversee risk identification, assessment, and monitoring of external and internal service providers pertaining to concentration risk, dependency mapping, and lifecycle controls
• Provide independent 2nd Line challenge to business and 1st Line processes on third-party resilience standards, onboarding, ongoing monitoring, risk acceptance, and issue remediation
• Drive the identification, measurement, monitoring, and management of residual and emerging risks, ensuring consistent practices across the organization
• Champion continuous improvement initiatives, incorporating lessons learned from resilience tests, simulations, and third-party risk analysis
• Act as a liaison with internal and external stakeholders, fostering effective collaboration in risk management
• Lead oversight reviews, addressing root causes of unintended losses and ensuring policy and regulatory compliance in resilience and third-party risk management
• Assess the effectiveness of business and technology capabilities and controls across the organization, promoting the implementation of sound risk management processes
• Facilitate the dissemination of operational risk management best practices, raising awareness of resilience and third risk-party among all staff
• Support oversight activities of first Line of Defense entities that have responsibility for Business Disruption & Safety Risk; including Crisis Management, Continuity of Business processes, People and Premises safety risk, as well as the physical aspects of Climate Risk

Vice President – Third Party Resilience 2nd LOD Lead Analyst – Risk

• Serve as a primary expert on counterparty credit risk, particularly its impact on US broker-dealers
• Conduct in-depth analysis of risk exposures, proactively investigate variances
• Lead and coordinate the agenda for the regular Second Line-led Risk Forum
• Drive the enhancement of controls and assessments within the Manager’s Control Assessment framework
• Partner closely with risk analysts and managers across various teams

Vice President, Credit Risk 2LOD Officer – Risk

Data Scientist

• Leverage analytics to identify enhancement opportunities and more granular insights that can be acted upon, while ensuring adherence to Fraud Policy.
• Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis.
• Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis, and implement mitigation strategies.
• Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
• Generate and manage regular and ad-hoc reporting to enable effective monitoring and identification of emerging trends.
• Continually assess manual and automated processes to identify potential process gaps and opportunities.
• Lead key analytical projects within the retail bank fraud and digital fraud analytics team and support the Retail Bank lines of business by utilizing advanced predictive analytical and statistical techniques.
• Leverage customer data to build risk segmentation/ mitigation strategies and complete complex analyses to identify authentication strategy and procedure gaps, manage implementation process across several systems to affect change.
• Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
• Prioritize and provide a clear line of sight to the most critical work to partners and team members.
• Mentor and coach junior team members.

Business Analytics Lead Analyst, Digital & Credit Card Fraud, VP

Software Engineer

• The Product Development Senior Specialist is responsible for activities related to the development of new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs
• This role executes on the end-to-end product development lifecycle and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking
• Identifies, gathers, and organizes client insights, internal innovation ideas, marketplace analyses and trends to drive to new concepts
• Creates a product vision aligned to business priorities and corresponding road-map to delivery
• Follows market, industry and client trends to own field and adapts them for application Citi’s products and solutions platforms
• Conceptualizes, plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product ambassador within user community
• Works in close co-ordination with Technology, Business Managers and other stakeholders to fulfill the delivery objectives
• Manages and implements a wide variety of products and solutions
• Identifies solutions ranging across data analytics, reporting, CRM, Trade Workflows and trade processing
• Has responsibility to deliver direct business results and advice regarding product development that necessitates a degree of responsibility over technical strategy
• Partners with business leaders and a widely distributed global user community to define and implement solutions
• Creates project plans, business and technical requirements documents for product execution
• Has direct interaction with sales, business managers and technology, to understand their long term vision, discuss industry trends, and incorporate them into the product & solutions strategy
• Focuses on controls and governance, including performing Need-to-Know based security and access reviews, Access Approvals, controls testing and documentation
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Java/Angular Full Stack Developer, AVP

Senior Vice President, Recovery Group Manager

Wealth Relationship Manager

Wealth Relationship Manager

Fraud Operations Group Manager – Cards Security Operations

Senior Fraud Data Analytics Analyst, Assistant Vice President

Engineering Lead

Senior Python Technical Lead

Senior Developer, Pega Constellation – Application Development – Technical Lead Analyst, Vice President

Fraud Operations Lead Analyst – Commercial Cards

Senior Vice President, Workforce Management Operations Group Manager

Vice President – Third Party Resilience 2nd LOD Lead Analyst – Risk

Vice President, Credit Risk 2LOD Officer – Risk

Business Analytics Lead Analyst, Digital & Credit Card Fraud, VP

Pricing Systems Solutions & Delivery Lead Specialist, VP