Citi

Compliance

• Serves as a senior compliance risk officer for Independent Compliance Risk Management (ICRM)’s Testing team
• Responsible for assessing compliance risks and controls implemented by the first and second line of defense
• Performing risk assessments of Citi's compliance risks
• Performing independent testing activities to assess the design and effectiveness of key controls
• Reporting and escalating control issues and any violations of laws or breaches of policy
• Validating adequacy of remediation taken to address reported issues
• Developing, implementing, and executing compliance testing, continuous testing, and reporting programs
• Participating in the planning, executing, and reporting of compliance testing
• Leading complex reviews, analyzing report findings, and communicating findings
• Ensuring the timely delivery of high quality, value added testing and audit reports
• Identifying industry best practices and sharing insight with CIA teams regularly

Services Business Compliance Independent Assessment SVP

Software Engineer

• Provides technical and business support for users of Citi Applications.
• Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments.
• Identifies ways to maximize the potential of the applications used.
• Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
• Forms and defines scope and objectives for complex application enhancements and problem resolutions.

Assistant Vice President, Engineering Excellence Application Support

Manager

• Accountable for managing and overseeing a team of employees.
• Manages, plans and conducts a broad range of deliverables for projects.
• Manages and executes strategic design and process improvement projects across the enterprise.
• Lead cross-functional projects, ensuring alignment between solutions and business objectives through effective communication.
• Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment.
• Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls.
• Recommend enhancements or improvements as necessary to the MCA.
• Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes.
• Drive MCA best practices, transformation, and execution consistency across business/functions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Managers Control Self-Assessment – Senior Manager

Customer Support

• Provide operations support services, including record/documentation maintenance, storage & retrieval of records and account maintenance
• Resolve customer inquiries and supervise escalated issues
• Handling Account Maintenance/Servicing requests for Retail Bank CDs, MMA/CD Pricing Rate Adjustments, Inactive Accounts, Reg O and Privacy processes
• Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators
• Support expansive and diverse array of products and services
• Resolve complex problems based on best practice/precedence
• Appropriately assess risk when business decisions are made

Operations Support Specialist

Account Manager

• Define and execute moderate and long-term strategy for Card Payments and Network partnerships
• Directly manage and expand current network and embedded payments partnerships
• Work with network/wallets/PSPs and internal stakeholders to develop roadmap and capabilities for interchange optimization, approval rate improvements and fraud prevention
• Cultivate and maintain relationships with existing and emerging card processing and payment companies
• Work with legal, ops, tech, product teams to develop partner pipelines, manage contract negotiation, launch roadmaps to commercialize integrations and provide ongoing vendor oversight
• Provide business development support on partnership opportunities
• Collaborate with various Citi teams on firm wide initiatives related to payments, open banking, commerce and fintech partnerships
• Engage with internal and external entities on legal/regulatory developments and act as Citi SME card payments related disruptions
• Manage a team of professionals to accomplish established goals and conduct personnel duties for team
• Assess risk when business decisions are made and demonstrate ethical judgment regarding personal behavior

Head of Card Payments & Network Partnerships – Managing Director

Analyst

• Monitor and ensure transactions processes are executed correctly and are compliant with internal policies and controls
• Assist in the investigation, documentation and corrective action implementation of all required issues as directed
• Aid with the transition, alignment, and stabilization efforts of critical operations functions
• Assist as required for control, risk, daily activities, and transaction services projects
• Provide informal guidance or on the job training to new team members as required
• Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
• Anticipate and respond to requests for deliverables from internal and external clients and vendors
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Securities and Derivatives Intermediate Associate Analyst

Risk

• Supports the management and optimization of risk policy for a $150B+ portfolio
• Partner with central Risk functions to ensure consistent and efficient portfolio-wide risk mitigation
• Lead the team in performing quantitative analyses to assess risk-adjusted return
• Drive innovative thinking about leveraging new tools/methods
• Ensure simplification and standardization of processes and strategies
• Maintain a strong culture of risk and controls in the team

Senior Vice President – Unsecured Risk Policy

• Daily reconciliation of general ledger balances to the sub-ledger
• Preparation of reconciliation package
• Identify and clear accounting exceptions and mismatched items
• Analyze reoccurring issues and assist in developing process improvements
• Monitoring status of aged breaks on balance sheet accounts
• Exercise sound judgement regarding the proper application of accounting principles to reconciliations
• Effectively communicate with team members, management and business partners
• Respond to Balance Sheet Substantiation team requests for information
• Ensure financial reporting deadlines are met
• Participate in and/or lead projects as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fund Reconciliation Analyst

Vice President

• Develops, enhances, and validates the methods of measuring and analyzing risk
• Conducts statistical analysis for risk related projects and data modeling/validation
• Prepares statistical and non-statistical data exploration, validate data, identify data quality issues
• Analyzes and interprets data reports, make recommendations addressing business needs
• Generates statistical models to improve methods of obtaining and evaluating quantitative and qualitative data

Assistant Vice President – Loss Forecasting and Stress Testing Analytics

• Drive the execution of quarterly loss/loan loss reserve forecasting and stress testing processes (e.g., CCAR, QMMF, Recovery Plan) for North American cards portfolios.
• Actively participate in the review and challenge of existing models and their outputs, identifying opportunities for continuous improvement in alignment with portfolio performance and evolving macro-economic trends.
• Conduct sophisticated risk policy analytics to quantify the impact of credit, business, and regulatory policies on loss performance.
• Perform in-depth econometric analysis to estimate and articulate the influence of changing macro-economic trends on key performance indicators such as portfolio losses and delinquency rates.
• Understand and analyze the key drivers of losses and loan loss reserves, their relative importance, and current trends.
• Partner with Risk and Finance organizations to optimize data sourcing, definition, extraction, and utilization processes.
• Identify and champion opportunities for process efficiencies through automation, simplification of underlying data, forecasting, and reporting processes.

Intermediate Analyst – Loss Forecasting, Stress Testing Analytics

• Design and Implement Observability Platform.
• Cloud Integration: Ensure seamless integration with public cloud providers, enabling E2E business transaction from on-Prem to Public cloud.
• Stakeholder Collaboration, Senior Leadership Communication, Best Practices and Standards.
• Support all products within functional area, from design to implementation and ongoing performance according to business need.
• Identify, establish and maintain strategic partnerships with executives from technology vendors within assigned area and coordinate to influence vendor product roadmaps to be in line with Citi strategic goals.
• Ensure that Citi makes appropriate strategic choices in the onboarding, management and exiting of vendors from the product portfolio.
• Ensure there is adequate capital budget to develop and implement the assigned strategic technology roadmap.
• Provide technical leadership in the design of highly complex systems.
• Develop and advocate for new solutions to undefined system needs, where no solution is available within the technical community.
• Impact the engineering function by contributing to technical direction and strategic decisions.
• Ensure products are ready and adhere to global operational standards for ongoing operation and support.
• Mentor junior team members and allocate work.
• Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Deep understanding of observability principles and practices (metrics, logs, tracing).
• Extensive hands-on experience with various observability tools and platforms such as: APM: Dynatrace, New Relic, AppDynamics. Logging: Splunk, Elastic Stack (Elasticsearch, Logstash, Kibana), Sumo Logic, Azure Log Analytics, AWS CloudWatch Logs. Metrics & Monitoring: Prometheus, Grafana, TICK stack (Telegraf, InfluxDB, Chronograf, Kapacitor), VictoriaMetrics, Zabbix, Nagios. Tracing: Jaeger, Zipkin, OpenTelemetry.
• Familiarity with cloud platforms (AWS, Azure, GCP) and their native monitoring services (e.g., CloudWatch, Azure Monitor, Google Cloud Monitoring).
• Experience with containerization and orchestration technologies (Docker, Kubernetes) and monitoring in these environments.
• Proficiency in Infrastructure-as-Code (IaC) tools like Terraform and Ansible for managing observability infrastructure.
• Experience with scripting and programming languages such as Python, Bash, and potentially Java or Go for automation and custom tooling.
• Understanding of network protocols, system administration, and incident response processes.

Vice President, Observability Engineer

• The role is within the Credit Loss / Loan Loss Reserve Forecasting and Stress Testing team.
• This group is specifically tasked with calculating and managing net credit loss and loan loss reserve forecast on a $200BN + portfolio.
• Responsible for NA Cards and Personal Installment Loan (PIL) Credit Loss / Loan Loss Reserve Forecasting and Stress Testing including Comprehensive Capital Analysis & Review (CCAR/DFAST).
• Demonstrate strong thought leadership and leverage technical and business acumen.
• Collaborate with Modeling, Finance, Risk Policy, Governance, Global CCAR office, and External Auditors.
• Analyze underlying model outputs relative to other business.
• Present findings to various key stakeholders and senior management across the NA Cards organization.

Loss Forecasting and Stress Testing Analytics Intermediate Analyst

QA Engineer

• Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management.
• Assist in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring).
• Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy.
• Participate in strategic initiatives for control performance enhancement, etc.
• Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
• Help to identify any monitoring breaks and suggest enhancements.
• Assisting in the creation and maintenance of reports for control tracking and analysis.
• Help to identify risks across the business and organize cross functional solutions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Quality Assurance Analyst 2 – Monitoring & Testing

Operations

• Supporting site / unit head with daily duties.
• Leading / Managing Sanctions Ops Team (24/7).
• Running projects related to CSIPL Hub / Sanctions.
• Achieving & exceeding KPIs for the unit.
• Working with KPIs to address gaps, and rooms for improvement.
• Ensure a robust risk and control framework; work closely with Risk & Control and ICRM Sanctions partners to ensure management self-assessments, corrective action plans, and other Risk and Control deliverables are completed on time.
• Represent TTS Sanctions Operations on critical sanctions matters as required.
• Serve as liaison with Internal Audit, and Compliance Assurance Teams on critical Compliance issues and oversee the implementation of related remediation.
• Collaborate with internal functions including ICRM Sanctions, Control Functions, and In-Business Risk to address compliance issues which may impact TTS business, products and procedures and ensures learnings are deeply embedded across Operations teams.
• Work with TTS Product and Client Service Teams to ensure client escalations are addressed timely and such instances are minimized over time.
• Handling regular global communication with business partners.
• Proactive identification of process related risks and leadership in addressing them.
• Overseeing the process.
• Operate in a fast-paced environment that requires management, monitoring of work queues, either directly or through others to ensures available volumes are processed within TAT and cut-offs.
• Ensure timely and accurate daily execution.
• Identify, develop and retain key talent on behalf of the overall business.
• Act as the senior management sanction contact point.
• Actively support local and regional sanctions projects and initiatives.
• Initiate and promote productivity, quality, automation and efficiency projects.
• Drive Standardizations, Unlock Operational Efficiency.
• Maintaining up-to-date knowledge and expertise in the Sanctions regulatory environment.
• Timely reporting of all control requirements.
• Ensure adherence to all global policies.
• Manage staff performance and drive continuous improvement of quality of processes and productivity.
• Lead and drive employee engagement and career development of teams.

Assistant Vice President, TTS Sanctions Operations

• Design, build, and optimize complex data visualizations and ETL workflows, turning raw data into actionable insights.
• Advanced Analytics & Visualization: Design and develop highly interactive dashboards and reports, utilizing LOD calculations, parameters, sets, and complex calculated fields.
• Data Preparation & Transformation: Use Tableau Prep Builder to combine, clean, shape, and automate data flows from various sources.
• Performance Optimization: Analyze and tune Tableau workbooks, extracts, and SQL queries to ensure high performance with large datasets.
• Data Modeling & Architecture: Create efficient data models, blending data when necessary, and maintaining data integrity.
• Stakeholder Engagement: Collaborate with business users to understand requirements and translate them into actionable, visually compelling dashboards.
• Governance & Support: Publish and manage workbooks on Tableau Server, implementing row-level security and best practices.
• Trend Analysis: Assess and leverage available data and reporting to identify trends, themes and areas requiring stakeholder review via the team’s reporting outputs.
• Team player: Support the team to create, implement and/or improve processes through efficiencies/automation.
• Identify and Flag Discrepancies: Proactively identify any discrepancies, errors, or inconsistencies in data and reports, bringing them to the attention of senior team members for resolution.
• Adhere to Best Practices: Learn and apply best practices for data validation and quality assurance to ensure that all outputs meet our high standards for reliability and trustworthiness.