Senior Vice President, Process Re-Engineering and Operational Excellence

Citi

Lead Process Re-Engineering at Citi to transform the customer experience for Retail and Cards. Manage a team of professionals to drive improvements in customer complaints and operational inefficiencies.

Posted 7/18/2026full-timeO'Fallon • Florida, Montana, South Dakota, Texas • 🇺🇸 United StatesSenior💰 $134,960 - $202,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in process re-engineering and operational improvement within the banking sector, with a strong focus on data analysis and team management. Proven ability to lead cross-functional initiatives and communicate effectively across all organizational levels.

Highest-signal resume keywords

Process Re-EngineeringOperational ImprovementData AnalysisProject PlanningPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InterpretationOperational Data AnalysisProcess ImprovementCross-Functional Initiative ManagementProgram Development

Soft Skills

Clear CommunicationTeam LeadershipProblem Solving

Industry Keywords

BankingCustomer ExperienceGovernanceOperational Excellence

About the role

Key responsibilities & impact

Lead and manage a portfolio of process re-engineering and operational improvement projects
Develop and execute programs to reduce customer complaints
Manage and develop a team who monitors and analyses data
Analyze operational and customer experience data
Shape large-scale re-engineering programs
Partner with Senior Operations Managers, Legal, Risk, and Technology teams
Maintain rigorous governance across all programs

Requirements

What you’ll need

10 or more years of experience in banking
Proven ability to analyze and interpret operational data
Track record of managing cross-functional initiatives
Hands-on experience delivering process re-engineering programs
Strong people management capability
Excellent project planning skills
Clear and confident communicator at all levels

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays