Vice President, National Retail Operations
Acosta
Lead Operations Support Analyst
Citi
full-time
Posted on:
Location Type: Hybrid
Location: Ofallon • Kentucky, Montana, South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $96,400 - $144,600 per year
Job Level
Senior
About the role
- Provide operations support services including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and opening of accounts
- Serve as liaison between operations staff, relationship managers, project managers, custodians and clients
- Serve as technical authority and provide advice and counsel related to technology or operations
- Perform analysis to define problems, develop solutions, streamline operational processes and expand Operations capabilities
- Communicate regularly with all Operations teams and departments
- Maintain knowledge of operational procedures, best practices, and process/quality improvements to provide customized business solution recommendations
- Perform User Acceptance Testing and platform rollouts
- Lead projects across multiple Operations areas and coach lower level team members
- Appropriately assess and escalate risk, ensuring compliance with laws, rules, regulations and policy
Requirements
- 6-10 years of experience
- Experience in developing risk management programs, identifying processes, risks, assessing key controls and monitoring
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Bachelor’s degree/University degree or equivalent experience (Master’s degree preferred)
Benefits
- discretionary and formulaic incentive and retention awards
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages (planned time off/vacation, unplanned time off/sick leave, paid holidays)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
record maintenancedocumentation maintenanceaccount maintenanceimagingUser Acceptance Testingrisk managementprocess improvementoperational analysisproject managementquality improvement
Soft skills
communicationproblem-solvingdecision-makingorganizationtime managementdetail orientedself-motivatedcoachingliaisonescalation
Certifications
Bachelor’s degreeMaster’s degree
