Intermediate Application Support Analyst
Citi
Application Support Analyst, Intermediate
Citi
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides technical and business support for users of Citi Applications
- Fields issues and queries, provides short-term resolutions and works with technology partners for long-term remediation
- Acts as a liaison between users/traders, internal technology groups and vendors
- Participates in disaster recovery testing
- Participates in application releases and performs post-release checkouts after application releases and infrastructure updates
- Develops and maintains technical support documentation
- Considers implications of technology to the current environment and analyzes applications to identify risks, vulnerabilities and security issues
- Cooperates with Development colleagues to prioritize bug fixes and support tooling requirements
- Owns and actively drives Support Project items covering Stability, Efficiency, and Effectiveness initiatives
- Acts as SME to senior stakeholders and/or other team members
- Appropriately assesses risk and drives compliance with laws, rules, regulations and policy
- Performs other duties as assigned and operates with limited supervision
Requirements
- More than 5 years experience
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas
- Participation in some process improvements
- Previous experience or interest in standardization of procedures and practices
- Basic Business knowledge/ understanding of financial markets and products
- Knowledge/ experience of problem Management Tools
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information
- Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder
- Bachelor’s/University degree or equivalent experience
