Governance and Control Specialist
TD
Intermediate Application Support Analyst
Citi
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical and business support for users of Citi Applications
- Field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participate in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production
- Perform post-release checkouts after application releases and infrastructure updates
- Develop and maintain technical support documentation
- Consider implications of application of technology to current environment
- Analyze applications to identify risks, vulnerabilities and security issues
- Cooperate with development colleagues to prioritize bug fixes and support tooling requirements
- Active involvement and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives
- Assess risk when business decisions are made, drive compliance with applicable laws, rules and regulations and escalate/manage control issues
- Operate with limited supervision and act as SME to senior stakeholders and other team members
Requirements
- More than 5 years experience
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas
- Participation in some process improvements
- Previous experience or interest in standardization of procedures and practices
- Basic Business knowledge/ understanding of financial markets and products
- Knowledge/ experience of problem Management Tools
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information
- Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder
- Bachelor’s/University degree or equivalent experience
