Legal Assistant, Client Systems
McCalla Raymer Leibert Pierce, LLC
Senior Analyst/Officer, Middle Office Accounting
Citi
full-time
Posted on:
Origin: • 🇲🇾 Malaysia
Visit company websiteJob Level
Senior
About the role
- Responsible for Middle Office accounting and valuations activity
- Ensure compliance with operating procedures, policies and guidelines
- Timely completion of accurate Net Asset Valuations
- Review exceptions raised and resolve upto those applicable to role responsibility
- Escalate issues not applicable timely to supervisor
- Develop strong client relationships and resolve client queries timely and accurately
- Proactively manage SLAs / KPIs and escalate issues as required
- Champion collaboration with cross functional teams
- Own and take responsibility for issues and resolutions to closure
- Monitor errors, complaints and near misses and record in Incident log
- Ensure documentation exists for any client-specific procedures
- Act as technical and knowledge resource to the team/business unit
- Participate in development, testing and implementation of new systems and products
- Support projects to optimize operational efficiency and improve quality
- Assist with planning and support of project work
- Deputise for Middle Office Accounting supervisor as required
- Coach and support other team members
- Perform various processing functions related to fund administration services including monitor non-stp transaction & perform static data set up
- Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports
- Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery
- Participate in system and client testing to implement global strategy and fulfill business needs
- Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals
- Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction
- Initiate and streamline process relating to controls, productivity and regional service enhancements
- Identify and resolve business/technical issues together with ASPAC branches and system support group
- Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting
Requirements
- Minimum 2 years experience in Fund Accounting
- Degree in Business / Finance / Accounting or related field
- Effective verbal and written skills
- Effective analytic and presentation skills
