Analyst – Institutional Client Services
TD
Tactical Coordinator, Client Services
Vista
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Overseeing all flights on the day; being fully aware of maintenance, crew duty, operations technicalities and NOTAMS
- Proactively anticipate issues and work with the Duty Manager to formulate plans of action
- Assume ownership of challenges impacting clients and coordinate with Client Services, Sales, Operations and Travel to seek solutions
- Ensure clients and Managers are kept fully up to date on all developments impacting flights
- Manage workload, delegate tasks to Duty Desk and Client Services team and ensure they are informed and equipped
- Create precise timeline reports for each flight of the day
- Monitor changes made by Client Services and help unblock/expedite outstanding workflow tasks; keep clients informed
- Organise last minute services (e.g. GT, catering, special requests)
- Assist with crew and ground handling communication and keep Duty Desk and Duty Manager informed
- Communicate accurately and timely; apply quick thinking and problem-solving in a high-intensity environment
Requirements
- Experience working within business aviation within either a client-centric or operational role
- Quality conscious and high attention to detail
- Extreme ownership, problem solving skills and accountability
- Excellent written and spoken English skills
- Remain composed under pressure and work effectively as part of a team
- Ability to prioritise, multi-task and manage time effectively
- Positive attitude and a desire to learn and develop
- Efficient and pro-active in gathering operational data and information
- In compliance with federal law, must verify identity and eligibility to work in the United States upon hire
