Product Manager, Agentic AI
Level AI
Job Level
JuniorMid-Level
About the role
- Provide operations support for account opening and ongoing servicing of Retail Bank Accounts in adherence to regulatory guidelines
- Record/documentation maintenance, storage & retrieval of records, imaging, and opening of accounts in coordination with operations Core Team
- Serve as liaison between operations staff, relationship managers, project managers, custodians and clients
- Provide efficient and effective customer service, resolving inquiries and supervising escalated issues
- Achieve 100% accuracy and turnaround time (TAT) targets for defined processes
- Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting
- Facilitate cross-functional support and training for team efficiency improvements
- Collaborate with team and be flexible with shift timings to meet business needs and handle peak volumes
- Partner with validation and dependent teams for timely closure of items
- Contribute to ongoing Lean and process improvement projects and implement a minimum of three process improvements
- Drive self and team initiatives, including employee engagement, learning, and development
- Support and participate in Line of Business (LOB)/Site level initiatives and Global Community Day activities
- Act as a subject matter expert in the process and maintain timely response to all emails
- Maintain fair, balanced, and customer-focused communication with internal and stateside partners
- Support the process to achieve annual MTP goals
Requirements
- 2-4 years of relevant experience
- Proficient in Microsoft Office/ Citi AI Tools
- Comprehensive knowledge of Branch and Client servicing process
- Ability to work unsupervised and apply problem solve capabilities
- Ability to work occasional weekends to support application releases and COB testing
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills
- Graduate or above
