Cartesia

Customer Engagement Lead

Cartesia

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $190,000 - $240,000 per year

Job Level

Senior

About the role

  • Own the entire post-sales customer journey: onboarding, activation, renewals, and expansion to maximize customer value from voice AI
  • Build customer success infrastructure from 0-to-1: playbooks, prompting guides, onboarding sequences, and scalable support systems
  • Deeply understand customer pain points and friction across the journey, design strategies to streamline their experience, and build seamless feedback loops into Product and Engineering
  • Establish metrics for success: define KPIs and health scores to measure adoption, retention, and expansion impact
  • Create world-class enablement content and thought leadership: training materials, documentation, and insights
  • Collaborate with GTM on activation strategies and identify expansion opportunities to improve product-led growth
  • Embed with strategic accounts to understand use cases, remove blockers, and drive adoption
  • Bridge technical and customer need and partner with Product and Engineering to remove friction and improve the product
  • Build and lead the function: hire and manage a team as the role grows

Requirements

  • 4+ years of professional experience
  • 2+ years at a high growth startup in customer facing role
  • Customer obsession (customer-obsessed)
  • Excellent communicator - exceptional written and verbal presentation skills
  • High-Impact Self-Starter - comfortable operating with minimal guidance
  • Exceptional problem-solving skills; excel at taking complex, undefined problems 0 to 1, structuring solutions, and driving decisions with data
  • Highly organized with bias towards action
  • Excitement for the future of voice AI
  • Technical degree (Computer Science, Engineering, Mathematics, etc.) — nice-to-have
  • Customer success, onboarding, or account management experience at B2B SaaS companies — nice-to-have
  • 2 years at a top tier consulting, investment banking, or private equity firm — nice-to-have
  • Background building customer education programs or thought leadership content — nice-to-have
  • Financial modeling and quantitative analysis experience — nice-to-have
  • Experience with customer success tools and scaling customer-facing teams — nice-to-have
  • Professional background in AI/ML or enterprise software — nice-to-have