Salary
💰 $40,960 - $53,440 per year
About the role
- Organizes, records, and services the production output of various servicing activities
- Interacts with internal and external customers
- Resolves complex issues and performs most complex servicing activities under limited supervision
- Works on complex projects and occasionally mentors lower level processors
- Reconciles historical accounts and performs reapplication/re-amortization functions
- Supports an expansive array of products/services and demonstrates technical/administrative expertise
- Applies research, information gathering and analysis skills to factual information
- Applies judgment based on practice and precedence and selects the best course of action
- Appropriately assesses risk, drives compliance with laws, rules and regulations, and escalates control issues
- Requires on-site work (must work on-site 3 days a week) and physical handling of files/boxes as needed
Requirements
- 1-3 years relevant experience
- Loan servicing/processing experience preferred
- Proficient with Microsoft Excel
- Requires sitting at a computer the majority of an 8-hour shift
- Position requires ability to lift/maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts
- May assist with pulling files or re-filing
- Related processing experience with basic knowledge of the organization and its policies
- Basic understanding of department/unit policies and procedures
- Basic knowledge of state, regulatory investor guidelines is preferred
- High School diploma or equivalent
- Detail oriented and must have efficient decision making skills