Customer Service Representative
Alpha Lion
Job Level
Lead
About the role
- Manage a portfolio of Nordic-based global corporate clients as Global Solution Sales Manager (Director)
- Lead sales origination, pipeline development and customer revenue growth for assigned corporate clients in the Nordics
- Increase customer penetration and cross-sell of TTS products and solutions across a 95+ country network
- Act as a Trusted Advisor for complex cash and working capital solutions, developing client dialogue across buying centres with product and specialist partners
- Support client experience initiatives in partnership with banking, servicing and client success teams
- Develop account plans and coordinate sustained client calling routines with key stakeholders and banking teams
- Drive client engagement and support TTS and franchise marketing thought-leadership initiatives
- Work with Legal, Compliance, Market and Credit Risk, Audit and Finance to ensure governance and control
- Demonstrate responsible finance, governance, compliance and ethical behaviour
Requirements
- In-depth knowledge of Cash Management and Working Capital Solutions along with other banking products
- Proven track record in originating and selling cash management, trade, and/or technology-based consulting solutions with large, complex client buying organizations
- Demonstrated excellence in origination of complex corporate digital solutions across payments, liquidity management, card, E-commerce and working capital solutions
- Experienced working with large client relationships from a banking or product perspective
- Clear and concise written and verbal communication; fluency in English and Swedish / Finnish
- Tenacious, persuasive, and articulate personality
- Excellent interpersonal skills to deal internally and externally with clients
- Bachelor’s/University degree
