Global Product Director, Practice Management Systems
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Job Level
Mid-LevelSenior
About the role
- Design Merchant-Centric Experiences: Create intuitive interfaces for complex operational workflows including order management, inventory tracking, purchase orders, and supplier communication tools
- Craft Data-Rich Dashboards: Design compelling analytics and reporting interfaces that help merchants understand inventory performance, order trends, and operational metrics at a glance
- Optimize Onboarding Flows: Design seamless self-service onboarding experiences that guide new merchants through platform setup, integration, and initial inventory management
- Build Inventory Management Interfaces: Create user-friendly tools for demand forecasting, reorder point management, and multi-location inventory allocation across China-based network
- Design Financial Product Experiences: Craft interfaces for merchant financing tools, cash flow management, and payment workflows
- Conduct User Research: Partner with merchants to understand operational pain points, conduct usability testing, and gather feedback
- Collaborate Cross-Functionally: Work with Product Managers and engineers to translate requirements into user flows and ensure design feasibility
- Create Design Systems: Establish and maintain design patterns, component libraries, and style guides ensuring consistency across merchant-facing platform
Requirements
- 3+ years of experience designing complex B2B or operational software, preferably for e-commerce, logistics, or data-heavy applications
- Experience conducting user interviews, usability testing, and translating research insights into actionable design improvements
- Strong ability to design clear, actionable dashboards and analytics interfaces
- Expert-level skills in Figma, Sketch, or similar design tools, with experience creating prototypes and design systems
- Proven ability to work closely with Product Managers and engineers in agile development environments
- Deep empathy for user needs and ability to advocate for user experience while balancing business requirements
- Ability to think outside the box and drive innovative design solutions in a fast-growing environment
- Demonstrated ability to take full accountability for design outcomes while working as part of a team
- Nice to have: experience designing for e-commerce platforms, inventory management systems, operational workflows, B2B SaaS, international/cross-border UX, supply chain knowledge, financial product design, mobile design, startup or high-growth company experience in e-commerce or logistics technology
