Senior Manager, Customer Success – AI Solutions
Thomson Reuters
Senior Vice President, Client Executive
Citi
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $163,600 - $245,400 per year
Job Level
Senior
About the role
- Manage a portfolio of Financial Institution (FI) & Non-Bank Financial Institution (NBFI) clients for Citi Treasury and Trade Solutions
- Support clients' global growth and deliver the full suite of TTS services
- Responsible for service provision, organic revenue growth, and compliance and risk management
- Cross-sell and commercialize new/enhanced TTS products to increase wallet penetration
- Conduct regular relationship reviews including profitability, opportunities, and pricing analysis
- Drive portfolio growth by aligning client needs with Citi cash management and trade solutions
- Input pipeline opportunities and won deals into CRM and manage implementations
- Work with partners to remove roadblocks and accelerate revenue realization
- Monitor post-implementation utilization and revenue realization against estimates
- Act as client advocate to address issues, manage escalations, and drive best-in-class client experience
- Develop trusted-adviser relationships with client decision makers and influencers
- Partner with product specialists and cross-regional teams to enhance client satisfaction
- Understand local market dynamics, competition, and regulatory environments
- Take ownership of target market portfolio and participate in strategic FI TTS initiatives
Requirements
- 10+ years of Relationship Management or equivalent experience
- Bachelor's degree preferred
- Fluent written and verbal English communication skills
- Leadership and team management experience desired
- 25% travel required
- Respect for Compliance and Controls
- Excellent negotiation skills
- Disciplined, highly organized and self-motivated
- High attention to detail
- Ability to perform under pressure and work to deadlines
- Results and service oriented
- Very strong interpersonal and teamwork skills
- Excellent verbal and written communication skills
- Ability to manage and solve problems and conflicts
- Strong leadership and influence skills
