Cision France

Account Executive

• Be assigned revenue targets in assigned key accounts, and meet other key account objectives defined by company management;
• Establishes productive, professional relationships with key personnel in assigned customer accounts;
• Introduce new offers to existing users and expand our presence to new divisions and subsidiaries;
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map Cision product features and associated benefits to address their needs;
• Collaborate with marketing and pre-sales teams to build and launch upsell programs that highlight the value of new offers;
• Work with internal stakeholders, including Product, Customer Success and Client Services teams to evangelize Cision’s product offering to clients, and meet customer expectations and performance objectives;
• Introduce Cision solutions to additional client teams and groups to advance our position across key accounts;
• Coordinate the development of strategic account plans with the customer success teams to align timing and sequence of sales processes in conjunction with renewal and retention effort;
• Onsite travel to meet with your clients (minimum of 30% travel)
• Achieve and exceed assigned sales quota in designated strategic accounts.

Account Director

Systems Engineer

• Support day-to-day configuration of HR systems, including fields, workflows, roles/permissions, automations, integrations, and reporting structures.
• Troubleshoot system issues, escalate when necessary, and collaborate with vendors to resolve defects or implement enhancements.
• Assist with system upgrades, testing, and release management.
• Maintain data quality through audits, cleansing, and governance practices.
• Support the People Analytics team by ensuring accurate system data for dashboards and analyses.
• Build ad hoc reports by pulling data from various HR systems as needed.
• Support HR system integrations with payroll, finance, IT, and third-party platforms.
• Assist with API-based data flows and troubleshoot integration issues.
• Identify opportunities for workflow automation to reduce manual entry and improve data quality.
• Partner with the broader People team, Payroll, and IT to streamline processes across the employee lifecycle.
• Document procedures, maintain knowledge articles, and provide system training as needed.
• Support new system implementations, feature rollouts, and enhancement projects.
• Serve as Tier 1/2 support for HR system inquiries and tickets.
• Provide guidance to HR partners and end users on system functionality and best practices.
• Participate in roadmap discussions and offer recommendations based on data insights and system experience.

People Systems Analyst

Content Marketing Manager

• Set up and confirm orders submitted for distribution through the PR Newswire and PRWeb brands.
• Counseling clients on additional product solutions and providing effective communication.
• Apply acceptability guidelines to submitted content and identify when content fails to adhere.
• Calling clients to confirm order details and obtain any missing information.
• Maintain excellent knowledge of PR Newswire product and service offerings to advice and counsel clients.

Customer Content Specialist – Tuesday to Saturday, 1:30 a.m. to 10:00 a.m. IST

Recruitment

• Manage the end-to-end recruitment process for roles
• Utilize various channels to source and attract talent
• Conduct thorough screening of candidates
• Partner with hiring managers to understand role requirements
• Schedule and coordinate interviews
• Extend offers and manage negotiations
• Conduct weekly update meetings with hiring managers

Talent Acquisition Partner, 6-Month Contract

Customer Support

• Managing&nbsp;a&nbsp;support team&nbsp;of&nbsp;Support&nbsp;Specialists&nbsp;
• Ensuring&nbsp;the daily support team works according to plan.&nbsp;
• Responsible for&nbsp;ensuring team meet&nbsp;KPIs related to customer support.&nbsp;
• Responsible&nbsp;for ensuring&nbsp;delivery routines- and processes are clearly defined and documented.&nbsp;
• Responsible for cross-department/functional cooperation.&nbsp;&nbsp;
• Responsible for&nbsp;monitoring&nbsp;the overall quality of the team related to the support responses and CSAT.&nbsp;
• Responsible for continuous quality monitoring and scoring of&nbsp;team&nbsp;to ensure QA KPIs are met&nbsp;
• Responsible for team scheduling&nbsp;and adherence to this.&nbsp;&nbsp;
• Daily case planning, prioritization and distribution of cases and resource allocation.&nbsp;
• Responsible for weekly meetings with team members, from agenda to follow-up of&nbsp;actions.&nbsp;
• Hold daily "pulse meetings" as&nbsp;required&nbsp;
• Act as&nbsp;a&nbsp;source of&nbsp;expertise&nbsp;and support to the team in the daily work with escalations of complicated cases.&nbsp;&nbsp;
• Coach,&nbsp;lead&nbsp;and motivate the team individually and as a group. Make sure the working environment is satisfactory.&nbsp;
• Responsible for ensuring that new employees are successfully&nbsp;onboarded.&nbsp;
• Responsibility for ensuring new employees receive the correct training.&nbsp;
• Report regularly to&nbsp;Head&nbsp;Of&nbsp;on all related to production and main targets for success.&nbsp;
• Responsible for the well-being of our team members.&nbsp;
• Responsible for the satisfaction of our customers.&nbsp;
• Responsible for&nbsp;continuous improvement.&nbsp;
• Actively work for commitment and motivation in the team.&nbsp;
• Responsible for partnering with the Sales teams and Customer Success&nbsp;
• Performs other duties as&nbsp;required.&nbsp;

Customer Support Manager

• The Technical Support Specialist I role will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes.
• Investigate, troubleshoot technical issues, and assist with platform configuration, and the utilization of purchased features.
• This role reports to the Manager of Technical Support.

Customer Support Specialist

Operations

• Process client copy in a timely manner
• Ensure accurate distribution to specified circuits
• Monitor translations and manage client relations
• Maintain quality standards and assist in administrative tasks