IT Operations Manager

Cision France

IT Operations Manager overseeing the delivery and support of enterprise collaboration platforms. Leading a team at Cision to drive operational excellence and improve user experience.

Posted 6/29/2026full-timeRemote • 🇧🇬 BulgariaSeniorLead💰 BGN 89,686 per monthWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes.
Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues.
Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements.
Serve as a thought leader for modern workplace technologies and employee productivity solutions.
Manage day-to-day operations, administration, governance, and lifecycle management of Microsoft 365 / Office 365, SharePoint Online, Microsoft Teams, Power Platform (Power Apps, Power Automate, Copilot Studio), Voice/Telephony Services, Slack, Five9, Google Workspace, and enterprise application integrations.
Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
Manage operational backlogs, enhancement requests, platform projects, and service improvement initiatives using Jira.
Own operational service health, uptime, support models, SLAs, and continuous service improvement initiatives.
Develop and manage team on-call schedules and participate in after-hours support and escalation activities as needed.
Establish operational standards, monitoring, alerting, documentation, and support procedures.
Partner with Security, Infrastructure, Networking, IAM, Compliance, Legal, and business stakeholders to ensure secure and compliant platform operations.
Drive platform governance, licensing optimization, automation, and adoption strategies.
Lead vendor relationships, escalations, and strategic roadmap discussions.
Oversee platform integrations, API connectivity, authentication models, and enterprise application interoperability.
Support organizational initiatives involving migrations, consolidations, acquisitions, and platform modernization efforts.
Develop operational metrics, KPIs, dashboards, and executive-level reporting.
Manage incident response coordination and participate in major incident management activities.
Ensure documentation, knowledge management, and operational runbooks are maintained and continuously improved.
Assist with budgeting, forecasting, licensing, and capacity planning activities.

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience.
7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
3+ years of direct people management experience leading technical teams.
Strong technical expertise administering and supporting Microsoft 365 technologies.
Experience supporting enterprise collaboration platforms such as Microsoft Teams, SharePoint Online, Slack, and Five9.
Experience managing 24x7x365 technical operations in a global enterprise environment.
Experience leading platform migrations, consolidations, or digital transformation initiatives.
Experience serving as a senior escalation point for high-severity incidents and operational issues.
Experience with Power Platform governance and administration.
Experience with Copilot, AI-powered productivity platforms, or automation technologies.
Strong understanding of SaaS operations, governance, integrations, and lifecycle management.
Experience with API-based integrations and enterprise application connectivity.
Strong organizational, communication, and stakeholder management skills.
Ability to balance strategic planning with hands-on operational leadership.
Willingness to participate in on-call rotations and after-hours escalations.
Understanding of ITSM operations – incident and request management.

Benefits

Comp & perks

Additional Premium Health insurance;
Sodexo food vouchers equal to 80 lv per month
25 days of vacation;
Flexible benefits (Re:benefit);
Udemy subscription;
10% learning time;
70/30 new feature work/improvements;
Flexible work from office or remote;

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft TeamsSharePoint OnlinePower PlatformAI-Powered Productivity PlatformsSaaS OperationsITSM OperationsIncident ManagementChange ManagementJiraOperational Metrics

Soft Skills

Organizational SkillsCommunication SkillsStakeholder Management