Cisco

Solutions Engineer

• Responsible for the Americas region managing group companies and branch offices for Japan-headquartered GSP accounts
• Report to the Japan-based GSP Solutions Engineering Leader
• Work closely with Solutions Engineers across other regions (APJC, EMEA) and with the Japan-based SE team
• Develop multi-year strategic plans for customers, integrating Cisco’s portfolio
• Deepen expertise of Cisco's portfolio by integrating extensive domain knowledge with cross-architectural solutions
• Integrate customer’s business objectives and industry knowledge to develop comprehensive cross-architecture solutions
• Lead demonstrations that emphasize how Cisco solutions can drive business outcomes
• Utilize advanced competitive intelligence to differentiate Cisco solutions

Solutions Engineer – Global Service Provider

Financial Planning and Analysis

• Oversee monthly, quarterly, and annual close processes
• Serve as a trusted advisor to the C-suite
• Drive process improvements, lead system transformations
• Prepare and deliver high-impact briefing documents
• Mentor and lead a high-performing finance team

Director, Finance – Legal & Strategy

Project Manager

• Accountable for the systematic flow of materials through ERP systems
• Champion progressive supply planning policies, processes, and metrics
• Manage and own the tactical execution of solutions to align systems
• Drive critical initiatives across the supply chain using best-in-class problem-solving techniques
• Collaborate with business and data teams to support strategic supply chain objectives
• Ensure all tasks are performed with an uncompromising dedication to accuracy and quality

Manufacturing Operations Supply Project Manager

Business Analyst

• Develop creative solutions for real business challenges
• Collaborate on multi-functional projects to identify areas for improvement
• Analyze internal processes, data, and problems
• Identify benefits from enabling new capabilities
• Improve how Cisco operates and how we work together

Business Analyst I – Intern

Accounting Manager

• Manage delinquent accounts
• Monitor, track, and collect past‑due Workers’ Compensation premium, audit balances, and deductible receivables to reduce aging and improve cash flow
• Conduct timely and professional outreach to insureds, agents, and brokers to resolve outstanding balances, negotiate payment arrangements, and handle billing inquiries
• Review completed audits, research discrepancies, and work with underwriting, audit, and billing teams to resolve disputes and ensure accurate final charges
• Maintain thorough and accurate notes of all communication, payment commitments, and account activity in internal systems while adhering to company and regulatory guidelines
• Identify accounts requiring further intervention and recommend escalation such as cancellation, non‑renewal, legal action, or third‑party collections, following internal policies

Accounting Representative III

Claims Specialist

• Manages a large inventory of complex claims to evaluate compensability/liability
• Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages
• Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority
• May attend arbitrations, mediations, depositions, or trials
• Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
• Performs other duties as assigned.

Bodily Injury Claims Specialist

Director

• Participates in and oversees several teams involved in the evaluation of system requirements and the maintenance, testing, and documentation of systems.
• Leads, mentors, and develops the claims “product”, ensuring high-quality deliverables and adherence to best practices.
• Determines requirements, plans projects, establishes priorities, and monitors progress.
• Evaluates project status and resource utilization and implements changes to improve the team's effectiveness.
• Partners with business units and shared service organizations to understand workflows to identify opportunities to drive efficiencies.
• Identifies, prioritizes, and sponsors AI and automation use cases across the claims value chain (e.g., intake and triage, document understanding, workflow orchestration, subrogation, and analytics), translating business outcomes into delivery-ready requirements.
• Partners with IT, Data/Analytics, Security, and business leaders to define an AI/automation roadmap, including target-state architecture, integration patterns, and a pipeline of experiments-to-production initiatives.
• Establishes AI governance and controls in partnership with Risk/Compliance (e.g., model approval processes, human-in-the-loop decisioning, auditability, data privacy, bias testing, and vendor/model risk management) appropriate for insurance claims.
• Leads delivery and adoption of automation solutions (workflow, rules, and RPA where appropriate), defining success metrics (cycle time, touchless rate, leakage, and customer/adjuster experience), monitoring model/process performance, and driving continuous improvement.
• Help establish and communicate the Corporate Claims vision, strategy, and roadmap.
• Influences key stakeholders to create solutions that enable productivity improvements.
• Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management.
• Coordinates efforts to guarantee that the team achieves budgetary and performance objectives.
• Ensures that department or functional area meets policies and procedures.
• Aligns business unit with business objectives.
• Performs other duties as assigned.

Business Technology Analysis Director

Support Engineer

• Lead API consumer onboarding and ongoing integration support, aligning API capabilities to business needs and objectives.
• Plan and manage end‑to‑end integrations, including scope definition, project planning, testing, stakeholder communication, and production support.
• Maintain deep knowledge of business processes, partner systems, and API inventories while contributing to API design standards and consumable documentation.
• Use AI‑assisted analysis to identify integration risks, improvement opportunities, growth, and to enhance documentation quality.
• Support and promote the Rules Management Framework (RMF) to centralize, reuse, and govern business rules across teams and systems.
• Partner with business and technology stakeholders to identify, implement, and maintain shared rules aligned to business outcomes, including testing and documentation.
• Leverage AI to track rule ownership, foster adoption, and expand toolsets.
• Lead and support direct reports to ensure high‑quality delivery, professional growth, and a strong development culture.
• Coach, mentor, and guide team members on priorities, problem‑solving, and stakeholder communication while promoting knowledge sharing and collaboration.
• Own hiring, onboarding, goal setting, and performance management in alignment with departmental practices.

Technical Analyst Supervisor

• Manages an inventory of claims to evaluate compensability/liability
• Conducts claim investigations to confirm coverage and to determine liability, compensability and damages
• Determines and may negotiate appropriate claim settlements/reserves within prescribed authority
• May attend arbitrations, mediations, depositions, or trials
• Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners
• May authorize payments in accordance with assigned authority limit and ensures payments are made in a timely manner
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
• Performs other duties as assigned.

Claims Representative – Medical Only

• Reviews and evaluates coverage and liability
• Manages and resolves litigated high exposure claims
• Negotiates settlements with or without assistance of counsel
• Oversees and actively manages counsel in resolving complex claims
• Continually evaluates effectiveness of counsel and provides input regarding replacement of counsel where necessary to assure optimal claim results
• Manages litigation and claim expenses
• Maintains accurate file documentation and timely manages claim correspondence
• Attends settlement conferences/mediations as needed
• Liaises with others in the department to assure coordination of account-wide activity
• Performs other duties as assigned
• Travels as needed, approximately 5-15%

Senior Claims Specialist

Marketing

• Partner with internal teams across marketing, sales, and customer experience to identify and source impactful stories.
• Develop and maintain a global pipeline of customer advocates suitable for speaking engagements.
• Lead the planning, coordination, and execution of CX’s involvement in the Customer Achievement Awards program.
• Partner with customer advocacy communities and external clients to foster relationships.
• Oversee the production of customer stories leveraging AI across various formats.
• Measure and report on the impact of storytelling initiatives.

Marketing Manager

Cloud Engineer

• Support Cisco WebEx’s Federal customers by working closely with global SRE teams and technical leads to manage day-to-day service operations, capacity planning, and customer escalations, ensuring a seamless and reliable customer experience.
• Manage, monitor, troubleshoot the WebEx audio/video applications and services.
• Support the WebEx audio/video services in FedRAMP High or IL-5 environments.
• Apply SRE and DevOps principles to operate a globally scaled, highly available, and stable cloud service on the WebEx platform.
• Use strong analytical skills to identify issues, propose solutions, review logs for errors, file defects, and implement design improvements to maintain service quality and reliability.
• Participate actively in on-call and pager duty rotations to provide top-notch, responsive support to customers, embodying the principles of Continuous Delivery, Continuous Visibility, and Assessment.

Compliance

• Handle the securities filings and compliance tasks for assigned countries/region along with internal partners and external vendors
• Act as key point of contact for assigned region/countries (primarily within the Americas, Vietnam and Malaysia)
• Handle tolling of vesting due to leave of absences with external vendor
• Handle accelerations, prorations and cancellations due to separation agreements in a timely manner with internal partners and external vendor
• Provide required reports for Section 16s
• Partner with transfer agent on escheatment
• Reconcile share pools
• Initiate wire transfers for India and China
• Coordinate with external vendors regarding proxy information
• Drive discussions with People & Communities and Payroll on international stock strategies and updates
• Comply and adhere to SOX and operational controls
• Audit US payroll records with US payroll team
• Partner with external vendor on 6039s
• Handle qualifying and disqualifying dispositions from ISOs and ESPP and liaise with internal partners for reporting
• Resolve ServiceNow cases in accordance with agreed upon SLAs
• Cross-train GSPS team members and ensure documentation is up-to-date

Stock Compliance Manager

• Provide expert-level support for complex network performance issues, including BGP, OSPF, DNS, TCP/IP, and application-layer connectivity
• Lead the resolution of high-impact, critical network outages by performing deep-dive analysis of telemetry data and packet captures
• Partner with Engineering and Product teams to translate customer network challenges into product improvements and roadmap features
• Act as a technical subject matter expert (SME) to mentor junior engineers on advanced network diagnostics and troubleshooting methodologies
• Use Python or other automation tools to streamline troubleshooting workflows and improve serviceability
• Create high-quality user documentation, white papers, and training materials that help customers understand complex network behaviors
• Represent the support organization in high-stakes customer engagements and internal product strategy meetings

Senior Network Support Engineer

Full-stack Engineer

• Developing and supporting critical monitoring systems
• Helping external teams implement monitoring
• Helping to set a direction for the company’s monitoring strategy and reducing the operational burden for our team and company