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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in technical sales support, solution architecture, and customer engagement, with a strong focus on application and network protocols. Capable of delivering impactful presentations and collaborating effectively with cross-functional teams to drive customer success.
Highest-signal resume keywords
Technical Sales SupportSolution ArchitectureApplication And Network ProtocolsPresentation And Communication SkillsCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application And Network Performance AnalysisPacket AnalysisScripting LanguagesApplication And Network InfrastructuresUnified Communications
Soft Skills
Problem-Solving SkillsCollaborationInterpersonal Skills
Tools & Technologies
AI/Automation ToolsAnsibleApple Operating SystemLinux Operating SystemMicrosoft Operating System
Industry Keywords
Technical Sales ProcessSolution TrialsCustomer SuccessTechnical ProspectingTrade Shows
Tech Stack
Tools & technologiesAnsibleDNSJavaScriptLinuxPerlPythonTCP/IP
About the role
Key responsibilities & impact- Support the technical sales process
- Assist sales in technical prospecting to help uncover opportunities
- Demonstrate solution to showcase capabilities and use-cases
- Build and maintain a technical and trusted advisor relationship with customers
- Support customers during solution trials
- Scope and architect solution deployments
- Present to decision makers during trial wrap-up meetings
- Participate as a member of the Solutions Engineering teams
- Participate on weekly team meetings
- Participate in quarter business review sales meetings
- Present technical topics and successful wins
- Share technical challenges and ways to overcome
- Interact with team to ask questions, share experiences, and exchange ideas
- Help establish and enhance demonstration material showcasing the solution
- Research technical topics impacting the industry to grow as an industry leader
- Interface with Marketing
- Support trade shows and networking events
- Support ThousandEyes Connect events
- Contribute to blog and social media posts
- Suggest and contribute to white-papers and case-studies
- Interface with Product Management and Engineering
- Provide solution feedback from hands-on use and customer interaction
- Provide solution suggestions and enhancements to drive solution strategy
- Participate, drive and provide feedback on internal and external solution beta programs
- Interface with Customer Success
- Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)
- Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success.
Requirements
What you’ll need- 10+ years of relevant industry experience
- 5+ years of solution engineer preferred
- Excellent presentation, communication, and problem-solving skills
- Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
- Knowledge of application and network infrastructures
- Knowledge of unified communications
- Experience with application and network performance analysis solutions
- Experience with packet analysis of network and application protocols
- Experience with scripting languages (e.g., Python, Perl, Javascript)
- Experience with Apple, Linux and Microsoft operating systems
- Experience with AI/Automation tools e.g. Ansible, Cursor, Claude, etc.
Benefits
Comp & perks- Health insurance
- Flexible working arrangements
- Professional development opportunities