Client Support Specialist
YipitData
SQL
Customer Care Representative
Circle
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Pennsylvania, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $32 per hour
Job Level
Junior
About the role
- Engage with customers to resolve issues that come through as support tickets to our team
- Craft well written, tailored communications to help customers resolve their issues
- Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
- Serve as a trusted advisor with an open, caring and approachable style of working
- Manage multiple competing priorities to achieve results for every customer
- Proactively identify opportunities to develop solutions that help the team achieve our goals
Requirements
- 1+ year of relevant experience
- Excellent writing skills with the ability to communicate complex problems clearly
- Strong commitment to customer experience and continuous personal skills refinement
- Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development
- Prior experience working in service/support roles preferred
- Familiarity with financial services or payments businesses preferred
- Multilingual skills preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
generative AI modelsprompt development
Soft skills
excellent writing skillscommunication skillscustomer experience commitmentpersonal skills refinementproblem-solvingapproachable stylemanaging competing priorities
