Business Support Specialist
Doximity
Customer Support Specialist
Yubico
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $34 per hour
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Serve as a trusted concierge for customers by triaging and resolving tickets across all stages of the customer journey
- Provide thoughtful, timely, and empathetic support through Salesforce Service Cloud ticketing system, with a focus on creating customer promoters through every interaction
- Collaborate across the organization to improve the end-to-end customer journey, from presale to post-sale
- Advocate for the voice of the customer, ensuring feedback informs products, services, and processes
- Create and maintain self-service resources, including internal knowledge base articles and support documentation
- Identify opportunities to streamline workflows and enhance efficiency through process improvements
- This role reports to the Manager of Customer Support, US
Requirements
- 2+ years in a customer-facing role
- Exceptional written and verbal communication skills; able to simplify complex topics
- Strong problem-solving and critical-thinking skills; able to analyze issues, spot patterns, and propose solutions
- Experience using modern ticketing tools (Zendesk, Salesforce Service Cloud, or similar)
- Ability to thrive in a fast-moving, global environment and work effectively across teams
- Curiosity and drive to improve processes and the customer experience.
Benefits
- Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
- Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
- Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.
- Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
- Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
- Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
- Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
- Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
written communicationverbal communicationproblem-solvingcritical thinkingcuriositydrive to improve processesempathycollaborationcustomer advocacyworkflow enhancement
