Circadia Health

Customer Success Manager

• Own client relationships across a defined regional portfolio of SNF partners, serving as the primary point of contact post-sales.
• Drive renewals, expansions, and upsells to achieve net revenue growth targets.
• Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes.
• Spearhead implementation to ensure the client is set up for success day one onwards.
• Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews.
• Monitor account health and utilization data to proactively identify risk or opportunity.
• Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes.
• Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency.
• Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions.

Senior Customer Success Manager