Cira Apps Canada

Sales Development Rep

• Become an expert with lead generation tools to build targeted prospect lists.
• Proactively prospect freemium accounts with relevant, human touches.
• Qualify prospects using targeted, relevant questions; nurture them and understand needs prior to an initial sales meeting.
• Schedule discovery calls for our Customer Success Team and consistently meet/exceed monthly quotas for attended discovery calls.
• Execute multi‑channel outreach (phone, email, social) using a sales development platform.
• Counter top‑of‑funnel objections gracefully—demonstrating excellent interpersonal and technical skills.
• Collaborate closely with Marketing and Account Executives to build and execute account communication plans.
• Coordinate demos with Sales Engineering and log all activities in Salesforce.
• Conduct thorough research and mine our existing database to build monthly call lists.
• Close sales by educating prospects on our product value and guiding them through the buying process.

Sales Development Representative

• Become an expert with lead generation tools to build targeted prospect lists
• Proactively prospect freemium accounts with relevant, human touches
• Qualify prospects using targeted, relevant questions; nurture them and understand needs prior to an initial sales meeting
• Schedule discovery calls for our Customer Success Team and consistently meet/exceed monthly quotas for attended discovery calls
• Execute multi‑channel outreach (phone, email, social) using a sales development platform
• Counter top‑of‑funnel objections gracefully—demonstrating excellent interpersonal and technical skills
• Collaborate closely with Marketing and Account Executives to build and execute account communication plans
• Coordinate demos with Sales Engineering and log all activities in Salesforce
• Conduct thorough research and mine our existing database to build monthly call lists
• Close sales by educating prospects on our product value and guiding them through the buying process

Customer Success Manager

• Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
• Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies
• Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
• Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
• Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
• Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
• Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
• Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references
• Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

• Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
• Build strong partnerships with customers to understand their business challenges and objectives , and translate them into tailored success strategies
• Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
• Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
• Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
• Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
• Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
• Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
• Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

• Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
• Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies
• Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
• Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
• Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
• Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
• Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
• Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
• Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

• Serve as the primary point of contact for assigned customers
• Build strong partnerships with customers
• Lead onboarding and implementation sessions
• Proactively plan, schedule, and lead structured business reviews
• Monitor customer health, usage, and engagement trends
• Deliver ongoing training, best practices, and enablement resources
• Act as a strong customer advocate internally

Performance Marketing

• Own and optimize paid media campaigns across Google Ads, LinkedIn Ads, Microsoft Ads, Meta Ads, and Reddit Ads
• Develop full-funnel performance media strategies that align with CiraSync’s growth goals and partner-focused GTM motion
• Conduct deep keyword research, audience segmentation, and competitive analysis to fuel campaign success
• Drive continuous improvement through A/B testing, bid strategy refinement, and conversion tracking
• Collaborate cross-functionally with content, product, and analytics teams to align messaging and targeting
• Build and present performance dashboards using tools like Looker Studio, Power BI, Supermetrics, and GA4
• Manage budgets, pacing, and reporting with precision and transparency
• Stay ahead of platform updates, algorithm changes, and emerging trends in B2B SaaS advertising.

PPC and Performance Media Specialist

• Own and optimize paid media campaigns across Google Ads, LinkedIn Ads, Microsoft Ads, Meta Ads, and Reddit Ads.
• Develop full-funnel performance media strategies that align with CiraSync’s growth goals and partner-focused GTM motion.
• Conduct deep keyword research, audience segmentation, and competitive analysis to fuel campaign success.
• Drive continuous improvement through A/B testing, bid strategy refinement, and conversion tracking.
• Collaborate cross-functionally with content, product, and analytics teams to align messaging and targeting.
• Build and present performance dashboards using tools like Looker Studio, Power BI, Supermetrics, and GA4.

PPC, Performance Media Specialist

Customer Support

• Provide Tier 1/Tier 2 support for CiraSync On-Premise, CiraSync Cloud, and CiraHub.
• Troubleshoot and resolve issues related to Microsoft Exchange and Active Directory.
• Assist customers with configuration, deployment, and integration of CiraSync On-Premise, CiraSync Cloud, and CiraHub.
• Document solutions and contribute to the internal knowledge base.
• Collaborate with product teams and engineering to escalate and resolve complex issues.

Customer Support Specialist

• Provide Tier 1/Tier 2 support for CiraSync On-Premise, CiraSync Cloud, and CiraHub
• Troubleshoot and resolve issues related to Microsoft Exchange and Active Directory
• Assist customers with configuration, deployment, and integration of CiraSync On-Premise, CiraSync Cloud, and CiraHub
• Document solutions and contribute to the internal knowledge base
• Collaborate with product teams and engineering to escalate and resolve complex issues

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings
• Diagnose and troubleshoot technical issues related to our SaaS products and software
• Assist users with setup and effective use of our applications
• Document and track support requests in Salesforce Service Cloud
• Collaborate with product and engineering to escalate and resolve complex issues
• Gather and relay customer feedback to inform product enhancements

Customer Support Specialist, SaaS

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
• Diagnose and troubleshoot technical issues related to our SaaS products and software.
• Assist users with setup and effective use of our applications.
• Document and track support requests in Salesforce Service Cloud.
• Collaborate with product and engineering to escalate and resolve complex issues.
• Gather and relay customer feedback to inform product enhancements.

Cira Apps Canada

Sales Development Representative

Sales Development Representative

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

PPC and Performance Media Specialist

PPC, Performance Media Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist, SaaS

Customer Support Specialist – SaaS

Customer Support Specialist – SaaS