Cira Apps Canada

Performance Marketing

• Own and optimize paid media campaigns across Google Ads, LinkedIn Ads, Microsoft Ads, Meta Ads, and Reddit Ads
• Develop full-funnel performance media strategies that align with CiraSync’s growth goals and partner-focused GTM motion
• Conduct deep keyword research, audience segmentation, and competitive analysis to fuel campaign success
• Drive continuous improvement through A/B testing, bid strategy refinement, and conversion tracking
• Collaborate cross-functionally with content, product, and analytics teams to align messaging and targeting
• Build and present performance dashboards using tools like Looker Studio, Power BI, Supermetrics, and GA4
• Manage budgets, pacing, and reporting with precision and transparency
• Stay ahead of platform updates, algorithm changes, and emerging trends in B2B SaaS advertising.

PPC and Performance Media Specialist

• Own and optimize paid media campaigns across Google Ads, LinkedIn Ads, Microsoft Ads, Meta Ads, and Reddit Ads.
• Develop full-funnel performance media strategies that align with CiraSync’s growth goals and partner-focused GTM motion.
• Conduct deep keyword research, audience segmentation, and competitive analysis to fuel campaign success.
• Drive continuous improvement through A/B testing, bid strategy refinement, and conversion tracking.
• Collaborate cross-functionally with content, product, and analytics teams to align messaging and targeting.
• Build and present performance dashboards using tools like Looker Studio, Power BI, Supermetrics, and GA4.

PPC, Performance Media Specialist

Customer Support

• Provide Tier 1/Tier 2 support for CiraSync On-Premise, CiraSync Cloud, and CiraHub.
• Troubleshoot and resolve issues related to Microsoft Exchange and Active Directory.
• Assist customers with configuration, deployment, and integration of CiraSync On-Premise, CiraSync Cloud, and CiraHub.
• Document solutions and contribute to the internal knowledge base.
• Collaborate with product teams and engineering to escalate and resolve complex issues.

Customer Support Specialist

• Provide Tier 1/Tier 2 support for CiraSync On-Premise, CiraSync Cloud, and CiraHub
• Troubleshoot and resolve issues related to Microsoft Exchange and Active Directory
• Assist customers with configuration, deployment, and integration of CiraSync On-Premise, CiraSync Cloud, and CiraHub
• Document solutions and contribute to the internal knowledge base
• Collaborate with product teams and engineering to escalate and resolve complex issues

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings
• Diagnose and troubleshoot technical issues related to our SaaS products and software
• Assist users with setup and effective use of our applications
• Document and track support requests in Salesforce Service Cloud
• Collaborate with product and engineering to escalate and resolve complex issues
• Gather and relay customer feedback to inform product enhancements

Customer Support Specialist, SaaS

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
• Diagnose and troubleshoot technical issues related to our SaaS products and software.
• Assist users with setup and effective use of our applications.
• Document and track support requests in Salesforce Service Cloud.
• Collaborate with product and engineering to escalate and resolve complex issues.
• Gather and relay customer feedback to inform product enhancements.

Cira Apps Canada

PPC and Performance Media Specialist

PPC, Performance Media Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist, SaaS

Customer Support Specialist – SaaS

Customer Support Specialist – SaaS