Cira Apps Canada

Customer Support

• Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
• Diagnose and troubleshoot technical issues related to our SaaS products and software.
• Assist users with setup and effective use of our applications.
• Document and track support requests in Salesforce Service Cloud.
• Collaborate with product and engineering to escalate and resolve complex issues.
• Gather and relay customer feedback to inform product enhancements.

Customer Support Specialist – SaaS

Product Marketing

• Develop clear, differentiated messaging that translates product capabilities into business value
• Own go-to-market strategy and execution for product and platform launches
• Create high-impact assets (sales decks, demo scripts, blogs, and social content)
• Build enablement materials like one-pagers, battlecards, and objection guides
• Partner closely with Product and Demand Gen to align messaging and campaigns
• Conduct customer interviews, competitive research, and win/loss analysis
• Continuously refine messaging based on data, feedback, and performance

Product Marketing Manager

Customer Success Manager

• Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
• Build strong partnerships with customers to understand their business challenges and objectives , and translate them into tailored success strategies
• Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
• Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
• Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
• Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
• Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
• Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
• Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

• Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
• Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies
• Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
• Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
• Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
• Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
• Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
• Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
• Use data driven insights to clearly articulate ROI and business impact to customer stakeholders