Customer Support Specialist – SaaS

Cira Apps Canada

Customer Support Specialist providing technical assistance for SaaS products while delivering outstanding customer service. Collaborate with global teams to ensure seamless user experience.

Posted 6/23/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 $2,800 per monthWebsite

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Hard Skills

SaaSMicrosoft 365Office 365Exchange OnlineAzure ADMicrosoft Entra IDPowerShellGoogle Workspacemulti-system sync toolsSalesforce

Soft Skills

problem-solvingattention to detailautonomous workcollaborationorganizational skillstask managementempathypatience

Tools & Technologies

Salesforce Service Cloudmobile platformsiOSAndroidHubSpot

Industry Keywords

customer supporttechnical issuesproduct enhancements

Tech Stack

Tools & technologies

AndroidAzureCloudiOS

About the role

Key responsibilities & impact

Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
Diagnose and troubleshoot technical issues related to our SaaS products and software.
Assist users with setup and effective use of our applications.
Document and track support requests in Salesforce Service Cloud.
Collaborate with product and engineering to escalate and resolve complex issues.
Gather and relay customer feedback to inform product enhancements.

Requirements

What you’ll need

Experience in customer support, ideally within a SaaS environment.
Strong problem‑solving abilities and keen attention to detail.
Familiarity with SaaS products and customer support tools.
Ability to work autonomously and collaboratively within a team.
Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
Empathy and patience when handling customer concerns, especially in challenging situations.
Required Technical Experience (Microsoft):
Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows.
Exchange Online — mailbox, calendar, and contact concepts; policy impacts; common permissions and sync scenarios.
Azure AD / Microsoft Entra ID — identities, groups, roles, conditional access basics, and understanding how directory data surfaces in downstream apps.
Nice to Have:
Experience with PowerShell for diagnostics or light automation.
Familiarity with mobile platforms (iOS/Android) for contact/calendar behavior.
Exposure to Google Workspace or other cloud environments.
Prior work with multi‑system sync tools or integrations (e.g., Salesforce, HubSpot).

Benefits

Comp & perks

Competitive compensation
Unlimited PTO
Remote-first culture
Collaborate with a global team