Customer Success Manager

Cira Apps Canada

Customer Success Manager at Cira Apps guiding clients to achieve their goals with SaaS solutions. Fostering relationships and driving customer outcomes for our enterprise software.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
Build strong partnerships with customers to understand their business challenges and objectives , and translate them into tailored success strategies
Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent work experience
Proven experience in a Customer Success Manager, Account Management, or related role
SaaS experience preferred
Customer focused mindset with a strong commitment to delivering measurable outcomes
Experience engaging multiple stakeholders and decision makers
Strong analytical skills with the ability to translate data into actionable insights
Excellent time management and prioritization skills
Problem solving mindset with strong ownership and attention to detail
Experience using CRM tools such as Salesforce
Working knowledge of Microsoft 365
Strong written and verbal communication skills, including the ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations
Proactive and self directed , with the ability to independently initiate customer check ins and lead structured business reviews on a monthly, quarterly, bi yearly, and yearly cadence
Demonstrated ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories through trusted relationships
Bonus points if you’re bilingual and can support our diverse customer base.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cira Apps Canada Website LinkedIn All Job Openings 11 - 50 employees ☁️ SaaS 🏢 Enterprise 🤝 B2B SaaS
Enterprise
B2B Cira Apps Canada is a software company that provides multi-way synchronization solutions for Microsoft 365 and Exchange, specializing in syncing Global Address Lists, contacts, and calendars to smartphones and cloud platforms. Their products (CiraSync, CiraHub, itrezzo, SyncGene) enable two-way and on-premises sync to improve productivity and mobile access to corporate contact and calendar data for organizations. Customer Success Manager Job not on LinkedIn 🔥 4 minutes ago 🇺🇸 United States – Remote 💵 $45k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
Build strong partnerships with customers to understand their business challenges and objectives , and translate them into tailored success strategies
Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
Use data driven insights to clearly articulate ROI and business impact to customer stakeholders 🎯 Requirements
Bachelor’s degree preferred or equivalent work experience
Proven experience in a Customer Success Manager, Account Management, or related role
SaaS experience preferred
Customer focused mindset with a strong commitment to delivering measurable outcomes
Experience engaging multiple stakeholders and decision makers
Strong analytical skills with the ability to translate data into actionable insights
Excellent time management and prioritization skills
Problem solving mindset with strong ownership and attention to detail
Experience using CRM tools such as Salesforce
Working knowledge of Microsoft 365
Strong written and verbal communication skills, including the ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations
Proactive and self directed , with the ability to independently initiate customer check ins and lead structured business reviews on a monthly, quarterly, bi yearly, and yearly cadence
Demonstrated ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories through trusted relationships
Bonus points if you’re bilingual and can support our diverse customer base. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 19 minutes ago Nortek Data Center Cooling 201 - 500 🔧 Hardware ⚡ Energy 🤝 B2B Website LinkedIn All Job Openings Coordinate customer success and maintain delivery schedules with internal teams and contractors. Drive operational excellence in a leading HVAC company focusing on sustainable solutions. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Client Experience Specialist 🔥 21 minutes ago Knowledge Anywhere 11 - 50 ☁️ SaaS 📚 Education 🏢 Enterprise Website LinkedIn All Job Openings Client Experience Specialist managing non-licensed real estate transactions for Coldwell Banker. Supporting agents and clients by ensuring seamless transaction processes in a remote role. 🇺🇸 United States – Remote 💵 $21 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Client Experience Specialist 🔥 21 minutes ago Knowledge Anywhere 11 - 50 ☁️ SaaS 📚 Education 🏢 Enterprise Website LinkedIn All Job Openings Client Experience Specialist handling non-licensed aspects of real estate transactions remotely. Supporting agents and clients through the transaction process primarily in the Eastern time zone. 🇺🇸 United States – Remote 💵 $21 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Partner Success Manager 🔥 32 minutes ago Zearn 51 - 200 📚 Education Website LinkedIn All Job Openings Manage partner relationships and Zearn Math implementation to enhance student success in classrooms. Collaborate with schools to drive impactful adoption of educational solutions. 🇺🇸 United States – Remote 💰 Grant on 2016-05 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Customer Success Manager 🔥 44 minutes ago InvoiceCloud, Inc. 201 - 500 💸 Finance 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager ensuring clients achieve maximum value from InvoiceCloud's platform. Building relationships and driving retention in a fast-growing fintech environment. 🇺🇸 United States – Remote 💵 $80k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Success ManagementAccount ManagementSaaSAnalytical SkillsData TranslationProblem SolvingTime ManagementPrioritizationCRM ToolsMicrosoft 365

Soft Skills

Customer Focused MindsetStrong Communication SkillsRelationship BuildingProactiveSelf DirectedAttention to DetailStakeholder EngagementNegotiation SkillsOwnershipTraining Delivery