Customer Success Manager

Cira Apps Canada

Customer Success Manager at Cira Apps leading client engagement and implementation for productivity solutions. Ensuring customer satisfaction and driving successful outcomes with CiraSync software.

Posted 6/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful
Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies
Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software
Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value
Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early
Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes
Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams
Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building
Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent work experience
Proven experience in a Customer Success Manager, Account Management, or related role
SaaS experience preferred
Customer focused mindset with a strong commitment to delivering measurable outcomes
Experience engaging multiple stakeholders and decision makers
Strong analytical skills with the ability to translate data into actionable insights
Excellent time management and prioritization skills
Problem solving mindset with strong ownership and attention to detail
Experience using CRM tools such as Salesforce
Working knowledge of Microsoft 365
Strong written and verbal communication skills

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities
Work from home options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementSaaSAnalytical SkillsData TranslationTime ManagementProblem SolvingAttention to Detail

Soft Skills

Customer Focused MindsetStrong Communication SkillsRelationship BuildingStakeholder EngagementCommitment to Measurable Outcomes

Certifications

Bachelor's Degree